Subject: Re: Marked Delivered but Not Received- 100169273//Careem KSA
From: Zubair Wahid <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Ahmed Irfan <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Sun, 19 Jul 2020 10:47:29 +0300
List-Id: <ccteam.mumzworld.com>

Hi Mac
You can track the orders on fe.wimo.ae, you need to remove all the filters
in the task tab and search it.

Thanks
Zubair

On Sun, Jul 19, 2020 at 8:08 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Ahmed,
>
> Thank you for that clarification. This is based on what the customer
> mentioned to us.
>
> Kindly push the delivery asap.
>
> We would also greatly appreciate if you could share with us how to track
> the orders with Careem so we would be able to assist our customers
> accordingly.
>
> I tried these links but no info found
>
>
> https://ship.wimo.ae/shipments?pageSize=25&current=1&status=Out+for+Delivery&search=100169273
>
>
>
> https://fe.wimo.ae/manage
>
>
> Even this
>
> https://track.wimo.ae/tracking?trackingNumber=100169273
>
>  Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sat, Jul 18, 2020 at 7:28 PM Ahmed Irfan <[email-masked]> wrote:
>
>> Hi Mary,
>>
>> Kindly check the snap below for the subjected order. The order is
>> assigned today & still not delivered.
>>
>> On Sat, Jul 18, 2020 at 5:36 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Eugene,
>>>
>>> The subject order is one example wherein the customer is very upset as
>>> her order was marked delivered but she never received it.
>>>
>>> She called last Thursday and today following up. Case was escalated
>>> under  Incident #1192415
>>>
>>> Kindly check and advise. Thank you
>>>
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>