Subject: Re: Refund escalation - Order # 200266592 / MCI CASE
From: Malak Nobeh <[email-masked]>
To: Sagar Khawani <[email-masked]>
Cc: customer care <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Fahad Shafiq <[email-masked]>
Date: Sun, 19 Jul 2020 11:14:28 +0400
List-Id: <ccteam.mumzworld.com>

Hello,

The request raised twice by the agents, the second one cancelled.

Thanks.

On Sun, 19 Jul 2020 at 11:12, Malak Nobeh <[email-masked]> wrote:

> Hi Sagar,
>
> Yes, of course, we check it, the ticket #1152659 updated Today with the
> screenshot from your side.
>
>
> Thanks.
>
>
>
>
> On Sun, 19 Jul 2020 at 11:07, Sagar Khawani <[email-masked]> wrote:
>
>> 7TH July
>>
>> It was done
>>
>> And screen shot in Zendesk
>>
>>
>>
>> You not checking Zendesk ? Malak
>>
>>
>>
>>
>>
>> *From:* Malak Nobeh <[email-masked]>
>> *Sent:* Sunday, July 19, 2020 8:54 AM
>> *To:* Sagar Khawani <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Shajeeb Cheriyath <
>> [email-masked]>; Fahad Shafiq <[email-masked]>
>> *Subject:* Re: Refund escalation - Order # 200266592 / MCI CASE
>>
>>
>>
>> Hello,
>>
>> Please process.
>>
>> Thanks.
>>
>>
>>
>> On Sat, 18 Jul 2020 at 16:22, Malak Nobeh <[email-masked]> wrote:
>>
>> Hi,
>>
>> Please process the refund.
>>
>> 1) Order number: 200266592
>> 2) Is the credit memo on Magento, Yes or No?: No
>> 3) GC has been created / deactivated: NA
>> 4) SKU: GT-3301323-FR, SBF-SN_DP_USBBL, NOURA-4119, AWL-BB4 and
>> KSA-FAMC-33-63503
>> 5) Amount: AED 1319.85
>> 6) Refund reason: Cx never received the order
>> 7) Payment method: Credit Card
>> 8) Refund before or after shipping?: Before
>>
>>
>> Thanks.
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>>
>> --
>>
>>
>
>
> --
>
>

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