Subject: Re: Return / warranty 700104590 Urgent
From: Samiya Sheikh <[email-masked]>
To: Ronald Gaviola <[email-masked]>, Kenneth Nwaso <[email-masked]>, Asad <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: customer care <[email-masked]>
Date: Sun, 19 Jul 2020 10:25:26 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The repaired item wasn't delivered to the customer, this was back in
january so finding the item now for reship will be difficult.

Kindly approve to refund the customer in GC.

Regards

On Thu, Jan 30, 2020 at 6:02 PM Sarah Azzam <[email-masked]>
wrote:

> Thanks Ronald, cst informed the same.
>
>
>
> On Thu, Jan 30, 2020 at 3:44 PM Ronald Gaviola <[email-masked]>
> wrote:
>
>> Sarah,
>>
>> Customer was not responding to SMSA for one week of calling, this is the
>> reason why shipment has been returned to 3PL warehouse. Please see below
>> delivery history
>>
>>
>>
>>    -
>>    Ship Date : 09-11-2019
>>    Destination :
>>    Thursday, 26-September-2019
>>    Shipment Has Been Returned To Shipper Riyadh SA 02:32 PM
>>    Tuesday, 24-September-2019
>>    Collected from Retail Riyadh SA 11:08 AM
>>    Shipment Is Under Return Porcess Riyadh SA 07:12 AM
>>    Monday, 23-September-2019
>>    SMS sent to consignee 12:01 PM
>>    Saturday, 21-September-2019
>>    SMS sent to consignee 08:37 AM
>>    Friday, 20-September-2019
>>    SMS sent to consignee 04:17 PM
>>    Thursday, 19-September-2019
>>    SMS sent to consignee 07:17 AM
>>    Wednesday, 18-September-2019
>>    SMS sent to consignee 07:24 AM
>>    Tuesday, 17-September-2019
>>    SMS sent to consignee 01:04 PM
>>    Awaiting Consignee for Collection and SMS sent at Naseem Dist - Saad
>>    Bin Abi Waqas St https://goo.gl/maps/7ZN6c Riyadh SA 12:54 PM
>>    Monday, 16-September-2019
>>    Shipmet Is Being Rerouted To New Address Riyadh SA 10:02 PM
>>    Out for Delivery Riyadh SA 10:36 AM
>>    Sunday, 15-September-2019
>>    Attempted Delivery - Consignee Address Is Incorrect Riyadh SA 04:21 PM
>>    Out for Delivery Riyadh SA 09:53 AM
>>    Thursday, 12-September-2019
>>    Arrived Delivery Facility Riyadh SA 07:20 AM
>>    Shipment Departed SMSA Sorting Facility Riyadh SA 05:10 AM
>>    In Clearance Processing Riyadh SA 03:56 AM
>>    Wednesday, 11-September-2019
>>    Shipment Departed Origin Country Dubai AE 11:53 PM
>>    Shipment Departed SMSA Sorting Facility Dubai AE 08:19 PM
>>    Shipment Picked Up from The Shipper Dubai AE 03:34 PM
>>
>>
>>
>>
>>
>>
>> Regards,
>> Ronald
>>
>>
>> On Thu, Jan 30, 2020 at 5:05 PM Kenneth Nwaso <[email-masked]>
>> wrote:
>>
>>> @Ronald Gaviola <[email-masked]>  subject SO was dispatch since
>>> sept. 2019.
>>>
>>> Kindly confirm delivery.
>>> Item Repaired and handed over to last-mile 10th Sept. for Reship
>>>
>>>
>>>
>>>
>>> On Thu, Jan 30, 2020 at 1:11 PM Sarah Azzam <[email-masked]>
>>> wrote:
>>>
>>>> Kind reminder.
>>>>
>>>> On Wed, Jan 29, 2020 at 6:05 PM Sarah Azzam <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dears,
>>>>>
>>>>> Kindly advise on ticket##470868
>>>>>
>>>>> As customer is following up on emails saying she has not received any
>>>>> update on the returned item.
>>>>>
>>>>> Thanks,
>>>>> Sarah
>>>>>
>>>>
>>>
>>> --
>>>
>>> *BEST REGARDS**...**✍*
>>>
>>>