Subject: Re: [EXTERNAL] Re: Un Delivered Order, Order # 100154491 , AWB: 1Z289F8W6756134498
From: Ronald Gaviola <[email-masked]>
To: Leen Abu Khamseh <[email-masked]>
Cc: Khalid M Salaheldin <[email-masked]>, Amani Bani Odeh <[email-masked]>, Naib Khan <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sabid Ashraf Khan <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Sun, 19 Jul 2020 10:17:02 +0400
List-Id: <ccteam.mumzworld.com>

Dears,

Customer have placed an order with incorrect phone number. Every couriers
will just deliver the packages right from the address provided by the
customer in the contact number.

@Amani Bani Odeh <[email-masked]> - Please call the customer 966503375
*6*23  if they are willing to return the package so we can send it back to
Tamer to process refund. But refunding customer without returning the
package to Tamer will have to get approval from your superiors.

Regards,
Ronald

On Sat, Jul 18, 2020 at 2:25 PM Leen Abu Khamseh <[email-masked]> wrote:

> Good morning ,
>
> Customer is still following up , any update?
>
> Best Regards
>
> On Fri, Jul 17, 2020 at 7:17 PM Khalid M Salaheldin <[email-masked]>
> wrote:
>
>> Please update us as the customer is following up.
>>
>>
>> Regards,
>>
>> On Sun, Jun 28, 2020 at 12:51 PM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>>> -3PL
>>>
>>> Amani,
>>>
>>> The phone number is matching the contact number as per netsuite details.
>>>
>>> +Ekta Jesswani <[email-masked]> +Amir Julkarnain
>>> <[email-masked]> - Please check the root cause for having a wrong
>>> number in netsuite
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>> Ronald
>>>
>>>
>>> On Sat, Jun 27, 2020 at 8:40 PM Amani Bani Odeh <[email-masked]>
>>> wrote:
>>>
>>>> Dears,
>>>>
>>>> The customer address not in Makkah she just confirms that she mentioned
>>>> the wrong number her correct #0503375423, alternative # 0506825526 .
>>>> this one 966503375623  that was on the order is wrong and the shipment
>>>> delivered to the wrong customer.
>>>>
>>>> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
>>>> <[email-masked]> please assist the customer demanding new order
>>>> or refund.
>>>>
>>>> Thanks,
>>>> Amani
>>>>
>>>>
>>>> On Sat, Jun 27, 2020 at 7:33 PM chantelle.cardozo via customer care <
>>>> [email-masked]> wrote:
>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Dear Naib,
>>>>>
>>>>>
>>>>>
>>>>> I will check and revert back to you
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>   Best Regards
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Chantelle Cardozo*
>>>>>
>>>>> Preferred Customer Associate
>>>>>
>>>>>
>>>>>
>>>>> *UPS Gulf LLC *
>>>>>
>>>>> Al Moosa Tower 2, 25 Floor
>>>>>
>>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>>
>>>>> Dubai, United Arab Emirates
>>>>>
>>>>> Tel +971 4 3815278
>>>>>
>>>>> Mobile 00971561770264
>>>>>
>>>>> Fax +971 4 3390835
>>>>>
>>>>> [email-masked]
>>>>>
>>>>>
>>>>>
>>>>> *Existing UPS rates will be revised effective 01 January 2020. For
>>>>> more information on the annual General Rate Increase (GRI) applicable to
>>>>> your account, please contact your Account Manager or call UPS Customer
>>>>> Service at 600 544 743.   The 2020 UPS Service and Tariff will be available
>>>>> in ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>
>>>>> from 29th December 2019. *
>>>>>
>>>>>
>>>>>
>>>>> *From:* Naib Khan [mailto:[email-masked]]
>>>>> *Sent:* Friday, June 26, 2020 3:41 PM
>>>>> *To:* Sabid Ashraf Khan <[email-masked]>; ae.mumzworld <
>>>>> [email-masked]>; Ronald Gaviola <[email-masked]>
>>>>> *Cc:* Cardozo Chantelle (EUR6CTC) <[email-masked]>;
>>>>> customer care <[email-masked]>; lastmile <[email-masked]>;
>>>>> Eugene Mugisa <[email-masked]>
>>>>> *Subject:* [EXTERNAL] Re: Un Delivered Order, Order # 100154491 ,
>>>>> AWB: 1Z289F8W6756134498
>>>>>
>>>>>
>>>>>
>>>>> CAUTION! This email originated outside of the organization. Please do
>>>>> not open attachments or click links from an unknown or suspicious origin.
>>>>> ------------------------------
>>>>>
>>>>> @Ronald Gaviola <[email-masked]>@Eugene Mugisa
>>>>> <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Please do the needful customer followup.
>>>>>
>>>>>
>>>>>
>>>>> Regards.
>>>>>
>>>>> Naib
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, 25 Jun 2020 at 17:00, Naib Khan <[email-masked]> wrote:
>>>>>
>>>>> UPS,
>>>>>
>>>>>
>>>>>
>>>>> Please investigate and share your feedback ASAP
>>>>>
>>>>>
>>>>>
>>>>> Regards.
>>>>>
>>>>> Naib
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, 25 Jun 2020 at 03:08, Sabid Ashraf Khan <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Team UPS,
>>>>>
>>>>> As per your tracking system, Its delivered,
>>>>> but Cx. did not receive the order,
>>>>> Kindly check and update
>>>>>
>>>>> Regards
>>>>> Sabid
>>>>>
>>>>> --
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>>>>> To unsubscribe from this group and stop receiving emails from it, send
>>>>> an email to [email-masked].
>>>>> To view this discussion on the web visit
>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAEAEYdh8bTs3K7NBdPKYhMANYVWU%3Do%2BWmy96q%3DiDR92LObFNHw%40mail.gmail.com
>>>>> <https://urldefense.com/v3/__https:/groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAEAEYdh8bTs3K7NBdPKYhMANYVWU*3Do*2BWmy96q*3DiDR92LObFNHw*40mail.gmail.com?utm_medium=email&utm_source=footer__;JSUlJQ!!AQegZw!L0D_6Fpxv-yn8WgRlN837MLwvbXtWr9v52tK6cAUsPKLJUxR7YN3TWwLGcsvTPHk8o1XzeXhkw$>
>>>>> .
>>>>>
>>>>>