Subject: Re: Marked Delivered but Not Received- 100169273//Careem KSA
From: Mary Anne Agapito <[email-masked]>
To: Ahmed Irfan <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Zubair Wahid <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Sun, 19 Jul 2020 09:07:53 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ahmed,

Thank you for that clarification. This is based on what the customer
mentioned to us.

Kindly push the delivery asap.

We would also greatly appreciate if you could share with us how to track
the orders with Careem so we would be able to assist our customers
accordingly.

I tried these links but no info found

https://ship.wimo.ae/shipments?pageSize=25&current=1&status=Out+for+Delivery&search=100169273

https://fe.wimo.ae/manage

Even this

https://track.wimo.ae/tracking?trackingNumber=100169273

 Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, Jul 18, 2020 at 7:28 PM Ahmed Irfan <[email-masked]> wrote:

> Hi Mary,
>
> Kindly check the snap below for the subjected order. The order is
> assigned today & still not delivered.
>
> On Sat, Jul 18, 2020 at 5:36 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Eugene,
>>
>> The subject order is one example wherein the customer is very upset as
>> her order was marked delivered but she never received it.
>>
>> She called last Thursday and today following up. Case was escalated under
>>  Incident #1192415
>>
>> Kindly check and advise. Thank you
>>
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>