Subject: Re: Warranty claim - TC-ZT020-GRA1 - 700072856
From: Denmark A <[email-masked]>
To: Ammir De Los Reyes <[email-masked]>
Cc: Avinash TrucareFzc <[email-masked]>, Ashley Fernandes <[email-masked]>, Benoy TrucareFzc <[email-masked]>, RP Singh TrucareFzc <[email-masked]>, Vipul Arora <[email-masked]>, "Inbound.fc" <[email-masked]>, Abigail Nicole Capinpin <[email-masked]>, "Returns.fc" <[email-masked]>, Taqwa Ali <[email-masked]>, Hyacinth Joyce <[email-masked]>, Radwa Ali <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Mary Anne Agapito <[email-masked]>,
Date: Sat, 18 Jul 2020 10:18:39 +0400
List-Id: <ccteam.mumzworld.com>

Dear All,

Wheel well received thank you.

@Ashley Fernandes <[email-masked]> Please advise.

Regards,
Den mark

On Thu, Jul 16, 2020 at 5:50 PM Ammir De Los Reyes <[email-masked]>
wrote:

> Dear Avinash,
>
> Kindly ask the delivery guy to send it directly to Denmark (returns team).
> Thanks.
>
> On Thu, 16 Jul 2020 at 17:46, Avinash TrucareFzc <[email-masked]>
> wrote:
>
>> Dear Ammir
>>
>>
>>
>> Find attached image of the Wheel
>>
>>
>>
>> our driver will hand this over to you on Saturday
>>
>>
>>
>> please confirm when received.
>>
>>
>>
>>
>>
>> thanks
>>
>> kind regards
>>
>> Avi.
>>
>>
>>
>>
>>
>> *From:* Ammir De Los Reyes [mailto:[email-masked]]
>> *Sent:* Thursday, July 16, 2020 11:54 AM
>> *To:* Ashley Fernandes <[email-masked]>
>> *Cc:* Benoy TrucareFzc <[email-masked]>; RP Singh TrucareFzc <
>> [email-masked]>; Avinash TrucareFzc <[email-masked]>;
>> Vipul Arora <[email-masked]>; Inbound.fc <[email-masked]>;
>> Abigail Nicole Capinpin <[email-masked]>; Returns.fc <
>> [email-masked]>; Taqwa Ali <[email-masked]>; Hyacinth
>> Joyce <[email-masked]>; Radwa Ali <[email-masked]>; customer
>> care <[email-masked]>; lastmile <[email-masked]>; Eugene
>> Mugisa <[email-masked]>; Mary Anne Agapito <[email-masked]>;
>> Denmark A <[email-masked]>; Gabriel Bresse <[email-masked]>
>> *Subject:* Re: Warranty claim - TC-ZT020-GRA1 - 700072856
>>
>>
>>
>> Dear Ashley,
>>
>>
>>
>> We did not receive any from Trucare.
>>
>>
>>
>> On Thu, 16 Jul 2020 at 09:15, Ashley Fernandes <[email-masked]>
>> wrote:
>>
>> Dear Mr. Benoy,
>>
>>
>>
>> Please check with your delivery driver as to whom he had given the wheels
>> last Thursday, 09th July.
>>
>>
>>
>> ++ @Vipul Arora <[email-masked]> @Ammir De Los Reyes
>> <[email-masked]> @Inbound.fc <[email-masked]>
>>
>> In the meantime, please check if this was received at your end.
>>
>>
>> Thanks and Regards,
>>
>> *Ashley Fernandes*
>>
>> Logistics Executive
>>
>>
>>
>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>> mumzworld.com
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>> On Thu, Jul 16, 2020 at 9:11 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Ashley,
>>
>>
>>
>> Not yet received.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Thu, Jul 16, 2020 at 9:08 AM Ashley Fernandes <[email-masked]>
>> wrote:
>>
>> ++ @Denmark A <[email-masked]> @Returns.fc
>> <[email-masked]>
>>
>>
>>
>> Dear Denmark,
>>
>>
>>
>> Good Morning!
>>
>>
>>
>> Kindly confirm if the spare wheels have been received at your end?
>>
>>
>> Thanks and Regards,
>>
>> *Ashley Fernandes*
>>
>> Logistics Executive
>>
>>
>>
>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>> mumzworld.com
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>> On Thu, Jul 16, 2020 at 8:46 AM Abigail Nicole Capinpin <
>> [email-masked]> wrote:
>>
>> Hi RP and Avi,
>>
>>
>>
>> Please confirm if the wheels were sent last Thursday.
>>
>>
>>
>> Hi Taqwa,
>>
>>
>>
>> Could you please check with the WH Team as well?
>>
>>
>>
>> Regards,
>>
>> *Abigail Capinpin*
>> Buyer
>>
>> *P* +971 4 433 9455
>> *E* [email-masked]
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Taqwa Ali <[email-masked]>
>> *Sent:* Wednesday, July 15, 2020 7:58 PM
>> *To:* RP Singh TrucareFzc <[email-masked]>
>> *Cc:* Hyacinth Joyce <[email-masked]>; Abigail Nicole Capinpin <
>> [email-masked]>; Ashley Fernandes <[email-masked]>;
>> [email-masked]; Avinash TrucareFzc <[email-masked]>;
>> customer care <[email-masked]>; lastmile <[email-masked]>;
>> Eugene Mugisa <[email-masked]>; Mary Anne Agapito <
>> [email-masked]>; TaherBohra TrucareFzc <[email-masked]>;
>> Benoy TrucareFzc <[email-masked]>; Gabriel Bresse <
>> [email-masked]>
>> *Subject:* Re: Warranty claim - TC-ZT020-GRA1 - 700072856
>>
>>
>>
>> Dear Team
>>
>>
>>
>> Kindly update, the CM is following up
>>
>>
>>
>> Regards
>>
>> Taqwa
>>
>>
>>
>> On Sun, Jul 12, 2020 at 7:59 PM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>> Hi team,
>>
>>
>>
>> Kindly confirm if the wheels have been sent to our end.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Tue, 7 Jul 2020 at 19:21, RP Singh TrucareFzc <[email-masked]>
>> wrote:
>>
>> Hi Radwa,
>>
>>
>>
>> No. It is free.
>>
>>
>>
>> Kind Regards,
>>
>>
>>
>> *R.P.Singh*
>>
>> *Sales Manager*
>>
>>
>> *Trucare FZC*
>>
>> *1J/12-1,Hamriyah free zone,*
>>
>> *PO Box 42106,Sharjah (UAE)*
>>
>> *Tel: +971 6 5263945   Fax: +971 6 5263946*
>>
>> *Mob : 055-4745256 *
>>
>> [email-masked]* <[email-masked]>
>>
>> *www.trucare.co* <http://www.trucare.co>
>>
>>
>>
>> *From:* [email-masked] [mailto:[email-masked]]
>> *Sent:* Tuesday, July 7, 2020 7:20 PM
>> *To:* 'Abigail Nicole Capinpin' <[email-masked]>
>> *Cc:* 'Ashley Fernandes' <[email-masked]>; Avinash TrucareFzc <
>> [email-masked]>; 'customer care' <[email-masked]>;
>> 'lastmile' <[email-masked]>; 'Eugene Mugisa' <
>> [email-masked]>; 'Mary Anne Agapito' <[email-masked]>;
>> 'Hyacinth Joyce' <[email-masked]>; TaherBohra TrucareFzc <
>> [email-masked]>; Benoy TrucareFzc <[email-masked]>; RP
>> Singh TrucareFzc <[email-masked]>; 'Gabriel Bresse' <
>> [email-masked]>
>> *Subject:* RE: Warranty claim - TC-ZT020-GRA1 - 700072856
>>
>>
>>
>> Hi Abigial,
>>
>> Is there any cost ?
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Abigail Nicole Capinpin <[email-masked]>
>> *Sent:* Tuesday, July 7, 2020 6:54 PM
>> *To:* Radwa Ali <[email-masked]>
>> *Cc:* Ashley Fernandes <[email-masked]>; Avinash TrucareFzc <
>> [email-masked]>; customer care <[email-masked]>; lastmile <
>> [email-masked]>; Eugene Mugisa <[email-masked]>; Mary Anne
>> Agapito <[email-masked]>; Hyacinth Joyce <[email-masked]>;
>> Taherbohra TrucareFzc <[email-masked]>; Benoy TrucareFzc <
>> [email-masked]>; RP Singh TrucareFzc <[email-masked]>;
>> Gabriel Bresse <[email-masked]>
>> *Subject:* RE: Warranty claim - TC-ZT020-GRA1 - 700072856
>>
>>
>>
>> Hi Radwa,
>>
>>
>>
>> The vendor will deliver the wheels on Thursday.
>>
>>
>>
>> Regards,
>>
>> *Abigail Capinpin*
>> Buyer
>>
>> *P* +971 4 433 9455
>> *E* [email-masked]
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Radwa Ali <[email-masked]>
>> *Sent:* Tuesday, July 7, 2020 6:37 PM
>> *To:* Abigail Nicole Capinpin <[email-masked]>
>> *Cc:* Ashley Fernandes <[email-masked]>; Avinash TrucareFzc <
>> [email-masked]>; customer care <[email-masked]>; lastmile <
>> [email-masked]>; Eugene Mugisa <[email-masked]>; Mary Anne
>> Agapito <[email-masked]>; Hyacinth Joyce <[email-masked]>;
>> Taherbohra TrucareFzc <[email-masked]>; Benoy TrucareFzc <
>> [email-masked]>; RP Singh TrucareFzc <[email-masked]>;
>> Gabriel Bresse <[email-masked]>
>> *Subject:* Re: Warranty claim - TC-ZT020-GRA1 - 700072856
>>
>>
>>
>> Hi Abigail,
>>
>> Please advise as we did not get any updates ?
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Tue, Jul 7, 2020 at 12:08 PM Abigail Nicole Capinpin <
>> [email-masked]> wrote:
>>
>> Hi Ashley,
>>
>>
>>
>> The vendor will reach out to you and close this issue today.
>>
>>
>>
>> Regards,
>>
>> *Abigail Capinpin*
>> Buyer
>>
>> *P* +971 4 433 9455
>> *E* [email-masked]
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Ashley Fernandes <[email-masked]>
>> *Sent:* Tuesday, July 7, 2020 10:57 AM
>> *To:* Radwa Ali <[email-masked]>; Abigail Nicole Capinpin <
>> [email-masked]>; Gabriel Bresse <[email-masked]>
>> *Cc:* customer care <[email-masked]>; lastmile <
>> [email-masked]>; Eugene Mugisa <[email-masked]>; Mary Anne
>> Agapito <[email-masked]>; Hyacinth Joyce <[email-masked]>;
>> Avinash TrucareFzc <[email-masked]>; Taherbohra TrucareFzc <
>> [email-masked]>; Benoy TrucareFzc <[email-masked]>; RP
>> Singh TrucareFzc <[email-masked]>
>> *Subject:* Re: Warranty claim - TC-ZT020-GRA1 - 700072856
>>
>>
>>
>> ++ @Abigail Nicole Capinpin <[email-masked]>
>>
>>
>> Thanks and Regards,
>>
>> *Ashley Fernandes*
>>
>> Logistics Executive
>>
>>
>>
>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>> mumzworld.com
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>> On Tue, Jul 7, 2020 at 10:53 AM <[email-masked]> wrote:
>>
>> Hi @[email-masked] <[email-masked]> and
>> @[email-masked] <[email-masked]>,
>>
>> Please assist us as we need to update the customer and she is following
>> up closely.
>>
>>
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Angeli Fontillas <[email-masked]>
>> *Sent:* Sunday, July 5, 2020 7:55 PM
>> *To:* RP Singh TrucareFzc <[email-masked]>; Avinash TrucareFzc <
>> [email-masked]>
>> *Cc:* Hatim TrucareFzc <[email-masked]>; Taherbohra TrucareFzc <
>> [email-masked]>; [email-masked]; DOCX TrucareFzc <
>> [email-masked]>; [email-masked]; customer care <
>> [email-masked]>; Radwa Ali <[email-masked]>; lastmile <
>> [email-masked]>; Eugene Mugisa <[email-masked]>;
>> Returns.fc <[email-masked]>; Mary Anne Agapito <
>> [email-masked]>; Hyacinth Joyce <[email-masked]>
>> *Subject:* Re: Warranty claim - TC-ZT020-GRA1 - 700072856
>>
>>
>>
>> Hello Team,
>>
>>
>>
>> Good evening!
>>
>>
>>
>> May we have an update on this please?
>>
>>
>>
>> Customer is constant;y following up.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> On Thu, 2 Jul 2020 at 17:18, Hyacinth Joyce <[email-masked]> wrote:
>>
>> Hi Team,
>>
>>
>>
>> The customer called again to follow up.
>>
>>
>>
>> Do we have an update on this?
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Fri, 26 Jun 2020 at 16:28, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi RP,
>>
>>
>>
>> May we have an update on this case, please?
>>
>>
>>
>> The customer keeps on following up.
>>
>>
>>
>> Please advise. Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Thu, Jun 25, 2020 at 9:57 AM <[email-masked]> wrote:
>>
>> Hi All,
>>
>> Any updates ?
>>
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Radwa Ali <[email-masked]>
>> *Sent:* Monday, June 22, 2020 4:58 PM
>> *To:* Avinash TrucareFzc <[email-masked]>; RP Singh TrucareFzc <
>> [email-masked]>; [email-masked]; [email-masked];
>> [email-masked]; Taherbohra TrucareFzc <[email-masked]>;
>> Hatim TrucareFzc <[email-masked]>
>> *Cc:* customer care <[email-masked]>
>> *Subject:* Warranty claim - TC-ZT020-GRA1 - 700072856
>>
>>
>>
>> Hi All,
>>
>> Please check the attached photos.
>>
>> The customer has lost the wheels and wants to get a replacement for the
>> wheels.
>>
>> We have attached the sales receipt as well.
>>
>> If the wheels are available, please advise the price so we can share it
>> with the customer.
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> --
>>
>> *Regards,*
>>
>>
>> *Angeli Fontillas*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>>
>>
>> Ammir
>>
>
>
> --
>
>
>
> Regards,
>
> Ammir
>