Subject: Re: Shipa-KSA::S000994685362 || 200272376 || Urgent
From: Amani Bani Odeh <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: "Raghu Nalloor (R3PL)" <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, Leena <[email-masked]>, Sagar Khawani <[email-masked]>, Alaa Musa <[email-masked]>
Date: Sat, 18 Jul 2020 00:12:27 +0300
List-Id: <ccteam.mumzworld.com>

Dears,

Please raise CRA to close this case and refund the customer.

Thanks,
Amani

On Thu, Jul 2, 2020 at 1:22 AM Amani Bani Odeh <[email-masked]> wrote:

> Dears,
>
> Please update on this order. we need to proceed with the refund
> the customer only receives the free sample the actual item MD-CCFNB
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=297765> wasn't
> delivered..
>
> Thanks,
> Amani
>
> On Mon, Jun 22, 2020 at 5:35 PM Alaa Musa <[email-masked]> wrote:
>
>> Hello team,
>>
>> Please update, was this raised
>>
>> Regards,
>> Alaa
>>
>>
>> On Sun, 21 Jun 2020 at 16:38, Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> Dear Zubair,
>>>
>>> Please confirm if the below item was not dispatched.
>>>
>>> MD-CCFNB
>>>
>>>
>>>
>>> On Sun, Jun 21, 2020 at 4:35 PM Amani Bani Odeh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Hussain ,
>>>>
>>>> Please raise CRA for MD-CCFNB
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=297765> as
>>>> the customer only receives the free sample.
>>>> Sagar requires CRA to process the refund.
>>>>
>>>> Thanks,
>>>> Amani
>>>>
>>>> On Sat, Jun 13, 2020 at 10:00 AM Amani Bani Odeh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dears,
>>>>>
>>>>> Please update on this today asap , as if the item not shipped we need
>>>>> to process a refund .
>>>>>
>>>>> Thanks,
>>>>> Amani
>>>>>
>>>>> On Fri, Jun 12, 2020 at 11:59 AM Amani Bani Odeh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dears,
>>>>>>
>>>>>> The customer didn't receive the actual item only the free sample was
>>>>>> delivered,
>>>>>> The customer complaining to the MCI and ask fr a refund, we need to
>>>>>> close it today
>>>>>>
>>>>>> Sagar , Leena , Please assist to process the refund.
>>>>>> Refund ticket # Incident #1121854
>>>>>>
>>>>>> Thanks,
>>>>>> Amani
>>>>>>
>>>>>> On Fri, Jun 5, 2020 at 9:33 AM Amani Bani Odeh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Hussain,
>>>>>>>
>>>>>>> Please create CRA as the customer asks for a refund.
>>>>>>>
>>>>>>> @Ekta Jesswani <[email-masked]> please assist to proceed as the
>>>>>>> customer is very furious.
>>>>>>>
>>>>>>> Thanks,
>>>>>>> Amani
>>>>>>>
>>>>>>> On Fri, Jun 5, 2020 at 9:30 AM Amani Bani Odeh <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dears,
>>>>>>>>
>>>>>>>> The customer is following up , please advise he is going to
>>>>>>>> complain to the MCI and on social media .
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>> Amani
>>>>>>>>
>>>>>>>> On Fri, May 8, 2020 at 6:05 PM Amani Bani Odeh <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Dear Hussain,
>>>>>>>>>
>>>>>>>>> Please check the customer didn't receive the actual item he
>>>>>>>>> ordered he only received the free sample. Please update asap this customer
>>>>>>>>> follow up on social media.
>>>>>>>>>
>>>>>>>>> Thanks,
>>>>>>>>> Amani
>>>>>>>>>
>>>>>>>>