Subject: Re: [EXTERNAL] Re: Un Delivered Order, Order # 100154491 , AWB: 1Z289F8W6756134498
From: Khalid M Salaheldin <[email-masked]>
To: Ronald Gaviola <[email-masked]>
Cc: Amani Bani Odeh <[email-masked]>, Naib Khan <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sabid Ashraf Khan <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Fri, 17 Jul 2020 18:17:21 +0200
List-Id: <ccteam.mumzworld.com>

Please update us as the customer is following up.

Regards,

On Sun, Jun 28, 2020 at 12:51 PM Ronald Gaviola <[email-masked]>
wrote:

> -3PL
>
> Amani,
>
> The phone number is matching the contact number as per netsuite details.
>
> +Ekta Jesswani <[email-masked]> +Amir Julkarnain
> <[email-masked]> - Please check the root cause for having a wrong
> number in netsuite
>
>
>
>
>
> Regards,
> Ronald
>
>
> On Sat, Jun 27, 2020 at 8:40 PM Amani Bani Odeh <[email-masked]>
> wrote:
>
>> Dears,
>>
>> The customer address not in Makkah she just confirms that she mentioned
>> the wrong number her correct #0503375423, alternative # 0506825526 .
>> this one 966503375623  that was on the order is wrong and the shipment
>> delivered to the wrong customer.
>>
>> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
>> <[email-masked]> please assist the customer demanding new order or
>> refund.
>>
>> Thanks,
>> Amani
>>
>>
>> On Sat, Jun 27, 2020 at 7:33 PM chantelle.cardozo via customer care <
>> [email-masked]> wrote:
>>
>>>
>>>
>>>
>>>
>>> Dear Naib,
>>>
>>>
>>>
>>> I will check and revert back to you
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>   Best Regards
>>>
>>>
>>>
>>>
>>>
>>> *Chantelle Cardozo*
>>>
>>> Preferred Customer Associate
>>>
>>>
>>>
>>> *UPS Gulf LLC *
>>>
>>> Al Moosa Tower 2, 25 Floor
>>>
>>> Sheikh Zayed Road, P.O. Box 26026
>>>
>>> Dubai, United Arab Emirates
>>>
>>> Tel +971 4 3815278
>>>
>>> Mobile 00971561770264
>>>
>>> Fax +971 4 3390835
>>>
>>> [email-masked]
>>>
>>>
>>>
>>> *Existing UPS rates will be revised effective 01 January 2020. For more
>>> information on the annual General Rate Increase (GRI) applicable to your
>>> account, please contact your Account Manager or call UPS Customer Service
>>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>>> 29th December 2019. *
>>>
>>>
>>>
>>> *From:* Naib Khan [mailto:[email-masked]]
>>> *Sent:* Friday, June 26, 2020 3:41 PM
>>> *To:* Sabid Ashraf Khan <[email-masked]>; ae.mumzworld <
>>> [email-masked]>; Ronald Gaviola <[email-masked]>
>>> *Cc:* Cardozo Chantelle (EUR6CTC) <[email-masked]>;
>>> customer care <[email-masked]>; lastmile <[email-masked]>;
>>> Eugene Mugisa <[email-masked]>
>>> *Subject:* [EXTERNAL] Re: Un Delivered Order, Order # 100154491 , AWB:
>>> 1Z289F8W6756134498
>>>
>>>
>>>
>>> CAUTION! This email originated outside of the organization. Please do
>>> not open attachments or click links from an unknown or suspicious origin.
>>> ------------------------------
>>>
>>> @Ronald Gaviola <[email-masked]>@Eugene Mugisa
>>> <[email-masked]>
>>>
>>>
>>>
>>>
>>>
>>> Please do the needful customer followup.
>>>
>>>
>>>
>>> Regards.
>>>
>>> Naib
>>>
>>>
>>>
>>>
>>>
>>> On Thu, 25 Jun 2020 at 17:00, Naib Khan <[email-masked]> wrote:
>>>
>>> UPS,
>>>
>>>
>>>
>>> Please investigate and share your feedback ASAP
>>>
>>>
>>>
>>> Regards.
>>>
>>> Naib
>>>
>>>
>>>
>>>
>>>
>>> On Thu, 25 Jun 2020 at 03:08, Sabid Ashraf Khan <[email-masked]>
>>> wrote:
>>>
>>> Team UPS,
>>>
>>> As per your tracking system, Its delivered,
>>> but Cx. did not receive the order,
>>> Kindly check and update
>>>
>>> Regards
>>> Sabid
>>>
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>>> <https://urldefense.com/v3/__https:/groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAEAEYdh8bTs3K7NBdPKYhMANYVWU*3Do*2BWmy96q*3DiDR92LObFNHw*40mail.gmail.com?utm_medium=email&utm_source=footer__;JSUlJQ!!AQegZw!L0D_6Fpxv-yn8WgRlN837MLwvbXtWr9v52tK6cAUsPKLJUxR7YN3TWwLGcsvTPHk8o1XzeXhkw$>
>>> .
>>>
>>>