Subject: Re: SO # 100155742_2 - 6175484394
From: Mary Anne Agapito <[email-masked]>
To: Muhammad Habib <[email-masked]>, Mostafa Said <[email-masked]>, "Outbound.fc" <[email-masked]>
Cc: Naib Khan <[email-masked]>, Yaseen Shaqra <[email-masked]>, Mohit Caleb <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Fri, 17 Jul 2020 10:55:51 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Any update on this case, please?

1 piece delivered on June 11th June.- customer received the high chair

2 pcs were received on June 14 - car seat & stroller

DHL confirmed 2 deliveries as well. The customer will give birth next week,
still, the nursery center hasn't been delivered yet

As per the customer, if it will not be delivered, she wants a full refund
to buy from somewhere else. The customer wants a final update on Sunday.

There is an existing case -   Incident #1175869

@Asad <[email-masked]>  - please assist.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, Jul 7, 2020 at 5:30 PM Muhammad Habib <[email-masked]> wrote:

> @Yaseen Shaqra <[email-masked]>  As i can see in zendesk tickets
> 1 pc of packages is pending for delivery.
> @Naib Khan <[email-masked]> FYA
>
> On Tue, Jul 7, 2020 at 2:44 PM Mostafa Said <[email-masked]>
> wrote:
>
>> Dears,
>>
>> Please raise a zendesk ticket.
>> @Muhammad Habib <[email-masked]> FYI.
>>
>> On Tue, Jul 7, 2020 at 1:31 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>>> Hi Mohit and KSA,
>>>
>>> Please note that the customer confirmed that she did not receive  the
>>> nursery center
>>>
>>>
>>> On Tue, Jul 7, 2020 at 1:18 PM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Please note that the customer did not receive the below part, we have
>>>> confirmed with DHL that all the shipments have been delivered
>>>>
>>>> Babytrend - Golite System + Nursery + Feeding Center - Grey
>>>> BK-TS53057A-PY47054H-HC57054B
>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
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>>> .
>>>
>>
>>
>> --
>>
>>
>
> --
>
>
> Thanks & regards,
>
>
>
>