Subject: Re: 100132294- Cancellation
From: Mary Anne Agapito <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, Michaela Manibo <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Fri, 17 Jul 2020 10:02:15 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hussain,

Please create the CRA for one more item. SKU: *PST-VT80-166603*

There has been no item delivered to the customer and very upset about the
delay.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, Jul 11, 2020 at 9:44 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Hussain,
>
> This is long overdue. Please create the CRA for one item
>
> *PST-VT80-166603*
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Jul 5, 2020 at 8:33 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Hussain,
>>
>> May we have an update on this, please?
>>
>> There is one item you have missed and it also needs the CRA.
>>
>> Please create the CRA for - *PST-VT80-166603*
>>
>> Need your urgent attention. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Wed, Jul 1, 2020 at 9:22 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Hussain,
>>>
>>> Please create the CRA asap.
>>>
>>> We need to raise a refund.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sat, Jun 27, 2020 at 4:51 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Hussain,
>>>>
>>>> As per the record, t was you who created the CRA for this order on
>>>>
>>>>
>>>> There is one item you have missed and it also needs the CRA.
>>>>
>>>> Please create the CRA for - *PST-VT80-166603*
>>>>
>>>> The customer keeps on following up on refund and we are unable to
>>>> initiate because of this one item.
>>>>
>>>> Awaiting your reply. Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Fri, Jun 26, 2020 at 6:59 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Denmark,
>>>>>
>>>>> As per our conversation, the item mentioned above is not there, hence,
>>>>> it has not been included on the CRA.
>>>>>
>>>>> Is there anyway we could trace who created the CRA and received it?
>>>>>
>>>>> Please assist. This is long overdue.
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Jun 19, 2020 at 1:14 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> A gentle reminder on the above.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 17, 2020 at 6:58 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> One item has been missed when CRA (CRAKTM6408) was created.
>>>>>>>
>>>>>>> Please update to initiate the refund.
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Jun 12, 2020 at 4:51 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> The CRA created was incomplete. There is one item that was missed.
>>>>>>>>
>>>>>>>> 100132294 PST-VT80-166603
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=472178> VTech
>>>>>>>> - Tiny Tot Driver
>>>>>>>>
>>>>>>>> Please update the CRA to initiate a refund. Also, pls advise when
>>>>>>>> done.
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, May 13, 2020 at 12:20 PM Reports Wimo <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Dear Ronald,
>>>>>>>>>
>>>>>>>>> Well noted.
>>>>>>>>> We will return the shipment as soon as possible.
>>>>>>>>>
>>>>>>>>> *Naveed Hussain – *Customer Happiness Executive
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *T*: +971-800 2465 *|* *M: *+971-58 3059811
>>>>>>>>> *@:* [email-masked] *W*: www.wimoapp.com
>>>>>>>>> *A:* https://goo.gl/maps/jAXHsETNka79GCxXA
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, May 13, 2020 at 11:52 AM Ronald Gaviola <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> @Reports WimoShip <[email-masked]> Naveed.
>>>>>>>>>>
>>>>>>>>>> FYA- 1013000037958
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Ronald
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, May 13, 2020 at 10:56 AM Hussain Firoz Miyagamwala <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> This from Dubai, Please check with Ronald
>>>>>>>>>>>
>>>>>>>>>>> @Ronald Gaviola <[email-masked]> FYI
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, May 10, 2020 at 11:40 AM Michaela Manibo <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>
>>>>>>>>>>>> Please advise courier to get this order returned ASAP.
>>>>>>>>>>>> Customer cannot receive and is waiting for the refund.
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>
>>>>>>>>>>>>