Subject: Re: MISSING BOXES - KSA WAREHOUSE - 100138984
From: Mary Anne Agapito <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Alaa Musa <[email-masked]>, Ahmed Irfan <[email-masked]>, Hyacinth Joyce <[email-masked]>, "Asad ." <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Malak Nobeh <[email-masked]>, Moataz Salah El Din <[email-masked]>, KSA Lastmile <[email-masked]>, Zubair Wahid <[email-masked]>
Date: Fri, 17 Jul 2020 09:13:32 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hussain,

Please create the CRA asap. This is long overdue and the customer is
extremely furious.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, Jul 14, 2020 at 6:05 PM Zubair Wahid <[email-masked]> wrote:

> @Hussain Firoz Miyagamwala <[email-masked]> please proceed to
> create the CRA
>
> On Tue, Jul 14, 2020 at 4:38 PM Alaa Musa <[email-masked]> wrote:
>
>> Hi team,
>>
>> Please raise CRA as we need to refund the customer.
>>
>> Regards,
>> Alaa
>>
>>
>> On Mon, 13 Jul 2020 at 13:00, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Ahmed and Hussain,
>>>
>>> Did you already receive the item?
>>>
>>> The customer is extremely furious he still not receive his money back.
>>>
>>> Please create the CRA so we could initiate the refund process.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Tue, Jun 23, 2020 at 3:10 PM Ahmed Irfan <[email-masked]> wrote:
>>>
>>>> Dear Hussain,
>>>>
>>>> We have not physically received the item, Once we receive it we will
>>>> update ASAP.
>>>>
>>>> Thanks
>>>>
>>>> On Sun, Jun 21, 2020 at 12:44 PM Hussain Firoz Miyagamwala <
>>>> [email-masked]> wrote:
>>>>
>>>>> Dear Zubair,
>>>>>
>>>>> Please confirm if this was left in Tamer and you have this SKU.
>>>>> So that I can create CRA for the same.
>>>>>
>>>>>
>>>>> *KSA-FAMC-28-16OT*
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jun 21, 2020 at 1:39 PM Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Zubair,
>>>>>>
>>>>>> Thank you for the update.
>>>>>>
>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> kindly assist to
>>>>>> update CRA in order for us to proceed with the refund. Collection has been
>>>>>> arranged.
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Sun, 21 Jun 2020 at 10:07, Zubair Wahid <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi team
>>>>>>> As the shipment has already been delivered to the customer with
>>>>>>> missing pieces in an item, we will create the CRA for that item. Hussain
>>>>>>> can you assist in making the same.
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>> On Sun, Jun 21, 2020, 7:24 AM Asad . <[email-masked]> wrote:
>>>>>>>
>>>>>>>> Zubair, please update here urgently.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kind Regards,
>>>>>>>>
>>>>>>>> *Asad Pirzada*
>>>>>>>> Chief Operations Officer
>>>>>>>>
>>>>>>>> *M * +971 504 09 5386
>>>>>>>> *E* [email-masked]
>>>>>>>>
>>>>>>>>
>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>> Dubai, UAE
>>>>>>>>
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>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
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>>>>>>>>
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>>>>>>>>
>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>
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>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From: *Mary Anne Agapito <[email-masked]>
>>>>>>>> *Date: *Saturday, 20 June 2020 at 5:12 PM
>>>>>>>> *To: *Zubair Wahid <[email-masked]>, Hussain Firoz
>>>>>>>> Miyagamwala <[email-masked]>
>>>>>>>> *Cc: *"Raghu Nalloor (R3PL)" <[email-masked]>,
>>>>>>>> "Azharuddin Kalamuddin (R3PL)" <
>>>>>>>> [email-masked]>, Eugene Mugisa <
>>>>>>>> [email-masked]>, customer care <[email-masked]>, Malak
>>>>>>>> Nobeh <[email-masked]>, Asad <[email-masked]>, Moataz
>>>>>>>> Salah El Din <[email-masked]>
>>>>>>>> *Subject: *Re: MISSING BOXES - KSA WAREHOUSE - 100138984
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> The customer called again and extremely furious. The customer is
>>>>>>>> asking for a refund.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Do we still have to collect the few parts he received before
>>>>>>>> refunding the customer back?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> @Asad <[email-masked]>  - please help us resolve the issue.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>>
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, Jun 13, 2020 at 4:37 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Hi Zubair and Hussain,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> The customer doesn't want the item anymore wants a refund instead.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please create the CRA to initiate a refund. The customer already
>>>>>>>> filed a complaint to consumer rights.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> We will await your response. Thank you
>>>>>>>>
>>>>>>>>
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, Jun 6, 2020 at 5:13 PM Zubair Wahid <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> This item is not available in the warehouse, can you check if the
>>>>>>>> customer would like a replacement or a similar item?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, Jun 6, 2020 at 3:39 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Hi Zubair,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Sorry to butt in.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Yes it is.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> 100138984_1
>>>>>>>>
>>>>>>>> KSA-FAMC-28-16OT
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=966165>
>>>>>>>>
>>>>>>>> Baby Love - Wonder House
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, Jun 6, 2020 at 4:24 PM Zubair Wahid <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> can you confirm
>>>>>>>> if this is the item in the shipment KSA-FAMC-28-16OT
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, Jun 6, 2020 at 2:26 PM Hussain Firoz Miyagamwala <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Dear Raghu,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> This is still not solved.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> @Zubair please help
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, 6 Jun 2020, 3:23 pm Mary Anne Agapito, <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> What is the update on this case?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> The customer is extremely furious, he wants the item otherwise he
>>>>>>>> wants his money back.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> This is long overdue. Please help us resolve the issue once and for
>>>>>>>> all.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>>
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, May 17, 2020 at 10:17 AM Malak Nobeh <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Raghu,
>>>>>>>>
>>>>>>>> Update please!
>>>>>>>>
>>>>>>>> Thanks.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, 14 May 2020 at 14:41, Raghu Nalloor (R3PL) <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> This will be closed today and reply:
>>>>>>>>
>>>>>>>> Raghu
>>>>>>>>
>>>>>>>> Sent from my iPhone
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On 14 May 2020, at 10:29 AM, Eugene Mugisa <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> 
>>>>>>>>
>>>>>>>> + @Hussain Firoz Miyagamwala <[email-masked]> @Raghu
>>>>>>>> Nalloor (R3PL) <[email-masked]> @Azharuddin
>>>>>>>> Kalamuddin (R3PL) <[email-masked]>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please check this case
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Best,
>>>>>>>>
>>>>>>>> Eugene.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Malak Nobeh <[email-masked]>
>>>>>>>> *Sent:* Thursday, May 7, 2020 11:23 AM
>>>>>>>> *To:* Hussain Firoz Miyagamwala <[email-masked]>
>>>>>>>> *Cc:* Raghu Nalloor (R3PL) <[email-masked]>;
>>>>>>>> Azharuddin Kalamuddin (R3PL) <[email-masked]>;
>>>>>>>> customer care <[email-masked]>; Eugene Mugisa <
>>>>>>>> [email-masked]>
>>>>>>>> *Subject:* Re: MISSING BOXES - KSA WAREHOUSE - 100138984
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Gentle Reminder
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, 5 May 2020 at 12:07, Hussain Firoz Miyagamwala <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Raghu / Azhar,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please check this case urgently.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, May 5, 2020 at 12:06 PM Malak Nobeh <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Gentle reminder Hussain
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, 4 May 2020 at 14:29, Malak Nobeh <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi Hussain,
>>>>>>>>
>>>>>>>> The customer got the below item with missing Parts:
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> She got ONLY the item which I highlight it, the rest of the house
>>>>>>>> is MISSING.
>>>>>>>>
>>>>>>>> This is KSA WH.
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>>>