Subject: Re: Re: Missing item - 600910369_1// SKU: YT-300469-M Rubie's - Frozen 2-Anna Classic Dress Black And Purple 5-6Y
From: Mary Anne Agapito <[email-masked]>
To: Jayson Cimagala <[email-masked]>
Cc: [email-masked], [email-masked], customer care <[email-masked]>, "Returns.fc" <[email-masked]>, [email-masked], Ausra Andre Fouad <[email-masked]>
Date: Fri, 17 Jul 2020 09:12:01 +0400
List-Id: <ccteam.mumzworld.com>

Hi Jayson,

Please assist the vendor in his queries.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, Jul 14, 2020 at 8:16 AM Ausra Andre Fouad <[email-masked]>
wrote:

> Guys,
>
>
>
> This LPO is from you to us in 2019 October. This is not what I am looking
> for.
>
>
>
> Please answer below to be able to understand some points:
>
> Did you send customer order from stocks you purchased before, or it is we
> send it based on back to back order?
>
>
>
> Can I see same customer 2 LPO to understand why costumes gone different.
> Is it mistake from us/you, or she just ordered 2 different costumes and she
> got right SKUS as per her order.
>
>
>
> Just to let you know – exactly both costumes from the pictures of customer
> you have purchased in 2019 October
>
>
>
> *Thanks & Regards,*
>
> *Ausra Andre Fouad*
>
> Costumes Category Manager
>
>
>
> *T* +971 4 443 0223   *F* +971 4 454 9594   *M* +971 55 936 3521 *E*
> [email-masked]   W  www.yallatoys.me
>
> Prism Tower, Office # 604, Business Bay, PO.Box 126486, Dubai, UAE
>
>
>
>
>
>
>
>
>
>
> This communication contains information which is confidential and may also
> be legally privileged. It is for the exclusive use of the intended
> recipient(s). If you are not the intended recipient(s), disclosure,
> copying, distribution or other use of, or taking of any action in reliance
> upon, this communication or the information in it is prohibited and may be
> unlawful. if you have received this communication in error, Please notify
> the sender by return email, delete it from your system and destroy any
> copies.
>
>
>
>
>
> *From:* Jayson Cimagala [mailto:[email-masked]]
> *Sent:* 14 July 2020 07:04
> *To:* Mary Anne Agapito
> *Cc:* Ausra Andre Fouad; [email-masked]; [email-masked];
> customer care; Returns.fc; [email-masked]
> *Subject:* Re: Re: Missing item - 600910369_1// SKU: YT-300469-M Rubie's
> - Frozen 2-Anna Classic Dress Black And Purple 5-6Y
>
>
>
> Dear team,
>
>
>
> Please see attached LPO.
>
>
>
> Regards,
>
>
>
> Jayson
>
>
>
> On Mon, Jul 13, 2020 at 7:10 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Jayson,
>
>
>
> Please assist our vendor.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Mon, Jul 13, 2020 at 6:17 PM <[email-masked]> wrote:
>
> Hi Ms. Mary Anne,
>
>
>
> Good Afternoon
>
>
>
> Kindly Reminder
>
>
>
> Thank you,
>
>
>
> Dexter
>
> 0582607918
>
>
>
> *From:* Mary Anne Agapito <[email-masked]>
> *Sent:* 12 July 2020 9:32 AM
> *To:* Ausra Andre Fouad <[email-masked]>
> *Cc:* [email-masked]; [email-masked]; [email-masked];
> customer care <[email-masked]>; Returns.fc <[email-masked]>;
> Jayson Cimagala <[email-masked]>
> *Subject:* Re: Re: Missing item - 600910369_1// SKU: YT-300469-M Rubie's
> - Frozen 2-Anna Classic Dress Black And Purple 5-6Y
>
>
>
> Hi Ausra,
>
>
>
> My colleague from logistics will provide it for you.
>
>
>
> @Jayson Cimagala <[email-masked]>  - please assist.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Sat, Jul 11, 2020 at 10:11 PM Ausra Andre Fouad <
> [email-masked]> wrote:
>
> Dear Mary Anne,
>
>
>
> Would you send me exact copy of LPO?
>
>
>
> *Thanks & Regards,*
>
> *Ausra Andre Fouad*
>
> Costumes Category Manager
>
>
>
> *T* +971 4 443 0223   *F* +971 4 454 9594   *M* +971 55 936 3521 *E*
> [email-masked]   W  www.yallatoys.me
>
> Prism Tower, Office # 604, Business Bay, PO.Box 126486, Dubai, UAE
>
>
>
>
>
>
>
>
>
>
> This communication contains information which is confidential and may also
> be legally privileged. It is for the exclusive use of the intended
> recipient(s). If you are not the intended recipient(s), disclosure,
> copying, distribution or other use of, or taking of any action in reliance
> upon, this communication or the information in it is prohibited and may be
> unlawful. if you have received this communication in error, Please notify
> the sender by return email, delete it from your system and destroy any
> copies.
>
>
>
>
>
> *From:* Mary Anne Agapito [mailto:[email-masked]]
> *Sent:* 11 July 2020 09:06
> *To:* Ausra Andre Fouad
> *Cc:* [email-masked]; [email-masked]; [email-masked];
> customer care; Returns.fc; Jayson Cimagala
> *Subject:* Re: Re: Missing item - 600910369_1// SKU: YT-300469-M Rubie's
> - Frozen 2-Anna Classic Dress Black And Purple 5-6Y
>
>
>
> Hi Ausra,
>
>
>
> Apologies for the late response. I was on vacation for a week.
>
>
>
> As per request, below are the order numbers linked for each costume. The
> PO is the same for both orders - PO_HQ2116
>
>
>
> 600910365
>
>
>
>
>
>
> 600910369_1
>
>
>
>
>
>
> Furthermore, please provide us a clear description of this item and
> corresponding SKUs so we would be able to updater it accordingly.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Mon, Jul 6, 2020 at 6:58 PM Ausra Andre Fouad <[email-masked]>
> wrote:
>
> Hi Marry Anne,
>
>
>
> Costumes in pictures is definitely not same SKU.
>
> Can you please send me copies of those both orders which is from same
> customer as per previous emails?
>
> Additional to that, I have checked description in your site – there are 4
> levels of same costume – 3 of them has cape separate and this one is
> printed only.  However descriptions in all 4 are the same, which should be
> fixed.
>
>
>
>
>
> *Thanks & Regards,*
>
> *Ausra Andre Fouad*
>
> Costumes Category Manager
>
>
>
> *T* +971 4 443 0223   *F* +971 4 454 9594   *M* +971 55 936 3521 *E*
> [email-masked]   W  www.yallatoys.me
>
> Prism Tower, Office # 604, Business Bay, PO.Box 126486, Dubai, UAE
>
>
>
>
>
>
>
>
>
>
> This communication contains information which is confidential and may also
> be legally privileged. It is for the exclusive use of the intended
> recipient(s). If you are not the intended recipient(s), disclosure,
> copying, distribution or other use of, or taking of any action in reliance
> upon, this communication or the information in it is prohibited and may be
> unlawful. if you have received this communication in error, Please notify
> the sender by return email, delete it from your system and destroy any
> copies.
>
>
>
>
>
> *From:* [email-masked] [mailto:[email-masked]]
> *Sent:* 06 July 2020 17:45
> *To:* [email-masked]
> *Cc:* [email-masked]; 'Ausra Andre Fouad'; [email-masked]
> *Subject:* RE: Re: Missing item - 600910369_1// SKU: YT-300469-M Rubie's
> - Frozen 2-Anna Classic Dress Black And Purple 5-6Y
>
>
>
> Hi Mary Ann,
>
>
>
> May we request the Purchased Order for the below order items.
>
>
>
> Thank you,
>
>
>
> Dexter
>
> 0582607918
>
>
>
> *From:* [email-masked] <[email-masked]>
> *Sent:* 06 July 2020 5:41 PM
> *To:* [email-masked]' <[email-masked]>
> *Cc:* [email-masked]' <[email-masked]>; [email-masked]'
> <[email-masked]>
> *Subject:* RE: Re: Missing item - 600910369_1// SKU: YT-300469-M Rubie's
> - Frozen 2-Anna Classic Dress Black And Purple 5-6Y
>
>
>
> HI Praveen,
>
>
>
> Kindly Reminder.
>
>
>
>
>
> *From:* [email-masked] <[email-masked]>
> *Sent:* 04 July 2020 10:02 AM
> *To:* [email-masked]' <[email-masked]>
> *Cc:* [email-masked]' <[email-masked]>; [email-masked]'
> <[email-masked]>
> *Subject:* RE: Re: Missing item - 600910369_1// SKU: YT-300469-M Rubie's
> - Frozen 2-Anna Classic Dress Black And Purple 5-6Y
>
>
>
> Hi Praveen,
>
>
>
> Good Morning
>
>
>
> May we request to kindly please check the actual item.
>
>
>
> Please Note.
>
>
>
> As per customer
>
>
>
> As per the description below, the costume is with a velvet cape but the
> customer didn't receive it.
>
>
>
>
>
>
>
>
>
>
>
>
>
> 0883028387823
>
> 300469-S
>
> 12
>
> 3-4
>
> UK
>
> 104CM
>
> Bagged
>
> FROZEN 2-ANNA CLASSIC (Sml)
>
> 0883028387830
>
> 300469-M
>
> 12
>
> 5-6
>
> UK
>
> 116CM
>
> Bagged
>
> FROZEN 2-ANNA CLASSIC (Med)
>
> 0883028387847
>
> 300469-L
>
> 12
>
> 7-8
>
> UK
>
> 128CM
>
> Bagged
>
> FROZEN 2-ANNA CLASSIC (Lrg)
>
>
>
>
>
> Thank you,
>
>
>
> Dexter San Pedro
>
> 0582607918
>
>
>
> *From:* Mikesh Patel <[email-masked]>
> *Sent:* 03 July 2020 12:43 PM
> *To:* Admin <[email-masked]>
> *Subject:* Fwd: Re: Missing item - 600910369_1// SKU: YT-300469-M Rubie's
> - Frozen 2-Anna Classic Dress Black And Purple 5-6Y
>
>
>
> FYI.....
>
> --
> Sent from myMail for Android
>
> -------- Forwarded Message --------
> From: Mary Anne Agapito [email-masked]
> To: [email-masked]
> Cc: Jayson Cimagala [email-masked], customer care
> [email-masked]
> Date: Friday, 03 July 2020, 00:17pm +04:00
> Subject: Re: Missing item - 600910369_1// SKU: YT-300469-M Rubie's -
> Frozen 2-Anna Classic Dress Black And Purple 5-6Y
>
> Hi Mikesh,
>
>
>
> In relation to this case, the customer ordered the same item on the same
> day under order #600910365. She received the belt and the cape.
>
>
>
>
>
>
> Please clarify. Thank you
>
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Fri, Jul 3, 2020 at 10:43 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Mikesh,
>
>
>
> As per the description below, the costume is with a velvet cape but the
> customer didn't receive it.
>
>
>
>
>
>
>
>
>
> Kindly check and advise. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>