Subject: RE: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline // Damaged Warranty
From: Simba <[email-masked]>
To: Alina D'Souza <[email-masked]>, Mohamed Magdy <[email-masked]>
Cc: megastar.rideons <[email-masked]>, Abdelmohsen basha <[email-masked]>, Denmark A <[email-masked]>, Elena Skryabina <[email-masked]>, Jessa Garcia <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Kenneth Nwaso <[email-masked]>, Samran Iftikhar <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Michael Rolle <[email-masked]>, Ruhi <[email-masked]>, rabiqa faizan <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 16 Jul 2020 08:00:59 -0700
List-Id: <ccteam.mumzworld.com>

Hi Alina,

Noted. 
We will get this sorted out tomorrow itself.

Thanks and Regards,

Simbarashe  Mawere
METELEGANCE CREDIBILITY(Since 2003)
P.O Box 115161 | Dubai  |  UAE 
M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
 E: [email-masked] 

From: Alina D'Souza
Sent: Thursday, July 16, 2020 4:58 AM
To: Mohamed Magdy
Cc: megastar.rideons; Simba; Abdelmohsen basha; Denmark A; Elena Skryabina; Jessa Garcia; customer care; Returns.fc; Kenneth Nwaso; Samran Iftikhar; Mark Anthony Laraga; Michael Rolle; Ruhi; rabiqa faizan; [email-masked]
Subject: Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline // Damaged Warranty

Hi Ruhi,

Customer agreed to pay 150 add please organize for the repairs 

Wil ask customer to pay at the time of repairs. Please advise when this can be scheduled

REgards,
Alina

On Tue, Jul 14, 2020 at 10:29 AM Alina D'Souza <[email-masked]> wrote:
Will keep you posted waiting for customers confirmation

Regards,
Alina

On Tue, Jul 14, 2020 at 10:19 AM Mohamed Magdy <[email-masked]> wrote:
@Alina D'Souza ...Please check with the customer?

On Tue, Jul 14, 2020 at 10:10 AM megastar.rideons <[email-masked]> wrote:
Hi Team,
As a 1 time gesture we will bear up the maximum cost & provide the mat with fixing at 150 aed for the client even thogh the cost with our services would go upto 500 aed otherwise.
This is the best we can do considering theres no warranty mentioned beyond 3 months at all.

Best Regards,
    
   Ruhi Latif
 0507862717

-------- Original message --------
From: Mohamed Magdy <[email-masked]> 
Date: 14/07/2020 08:42 (GMT+04:00) 
To: Alina D'Souza <[email-masked]> 
Cc: "megastar.rideons" <[email-masked]>, Simba <[email-masked]>, Abdelmohsen basha <[email-masked]>, Denmark A <[email-masked]>, Elena Skryabina <[email-masked]>, Jessa Garcia <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Samran Iftikhar <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Michael Rolle <[email-masked]>, Ruhi <[email-masked]>, rabiqa faizan <[email-masked]>, [email-masked] 
Subject: Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline // Damaged Warranty 

what is the update here?

On Mon, Jul 13, 2020 at 4:31 PM Alina D'Souza <[email-masked]> wrote:
Hi Ruhi,

Can we create an exception? The customer has complained as most of the company and at least we should be providing a 1-year warranty.

@Elena Skryabina please assist as the customer has complained. If We can do something for the customer

Regards,
Alina

On Mon, Jul 13, 2020 at 12:21 PM megastar.rideons <[email-masked]> wrote:
Hi Al8na,
The warranty for trampolunes are mentioned as 1 year anywhere on the website.
Its been 7 months since purchase so this definately doesnt fall under warranty.
But let me discuss with my team if we can offer a discount here to close this matter asap.

Best Regards,
    
   Ruhi Latif
 0507862717

-------- Original message --------
From: Alina D'Souza <[email-masked]> 
Date: 13/07/2020 09:44 (GMT+04:00) 
To: Simba <[email-masked]> 
Cc: Abdelmohsen basha <[email-masked]>, Denmark A <[email-masked]>, Elena Skryabina <[email-masked]>, Jessa Garcia <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Samran Iftikhar <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Michael Rolle <[email-masked]>, Mohamed Magdy <[email-masked]>, "megastar.rideons" <[email-masked]>, Ruhi <[email-masked]>, rabiqa faizan <[email-masked]>, [email-masked] 
Subject: Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline // Damaged Warranty 

Hi Simba / Elena,

The customer is not agreeing to pay as saying that should be covered under warranty

Please advise if we can repair as an exception.

Regards,
Alina

On Mon, Jul 13, 2020 at 9:25 AM Simba <[email-masked]> wrote:
Hi Alina,

Our technical team went for inspection to the client’s place yesterday, what needs to be replaced is a jumping mat. 350 AED extra charges for the same will incur, kindly check with the client and confirm.
 
Thanks and Regards,

Simbarashe  Mawere
METELEGANCE CREDIBILITY(Since 2003)
P.O Box 115161 | Dubai  |  UAE 
M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
 E: [email-masked] 

From: Alina D'Souza
Sent: Saturday, July 11, 2020 10:42 PM
To: Abdelmohsen basha
Cc: Cc: Simba; Denmark A; Elena Skryabina; Jessa Garcia; customer care; Returns.fc; Kenneth Nwaso; Samran Iftikhar; Mark Anthony Laraga; Michael Rolle; Mohamed Magdy; megastar.rideons; Ruhi; rabiqa faizan; [email-masked]
Subject: Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline // Damaged Warranty
 
Hi Simba,
 
Thank you for the confirmation.
 
Regards,
Alina
 
On Sun, Jul 12, 2020 at 9:20 AM Abdelmohsen basha <[email-masked]> wrote:
Hello Alina,

As per my call with Simba, he will send the technical team today to check the error with the trampoline,

@Simba

Thanks for your cooperation. Kindly find below the client data.

Customer Name: sharonmdavies
Address: Sharon Davies / WR1212 /Falcon City /Dubai
Mobile Number: 971529604254

Thanks & BR
 
On Thu, 9 Jul 2020 at 11:53, Denmark A <[email-masked]> wrote:
 
---------- Forwarded message ---------
From: Alina D'Souza <[email-masked]>
Date: Wed, Jul 8, 2020 at 2:19 PM
Subject: Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline // Damaged Warranty
To: Denmark A <[email-masked]>, Elena Skryabina <[email-masked]>, Jessa Garcia <[email-masked]>
Cc: Simba <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Kenneth Nwaso <[email-masked]>, Samran Iftikhar <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Michael Rolle <[email-masked]>, Mohamed Magdy <[email-masked]>, megastar.rideons <[email-masked]>, Ruhi <[email-masked]>, rabiqa faizan <[email-masked]>, [email-masked] <[email-masked]>
 
Hi Elena / Team,
 
Need your assistance on this case. Customer is not agreeing to pay the charges claims that damaged in 7 months and should have a warranty
 
Order #600609009
Products Details 
Sku :MTC-10 FT 
Name :Megastar - 10ft Trampoline 
Date Placed :2019-10-22 13:09:19 
Date Shipped :2019-10-27 21:09:02 
Qty Ordered :1.0000
Shipping Country:United Arab Emirates 

 
Regards,
Alina
 
On Wed, Jul 8, 2020 at 12:25 PM Denmark A <[email-masked]> wrote:
@customer care @Alina D'Souza Please inform the customer regarding what the vendor suggested. 
 
Regards, 
Den mark 
 
On Wed, Jul 8, 2020 at 12:20 PM Simba <[email-masked]> wrote:
Hi Denmark,

Usually our warranty does not cover trampolines, and also considering that this was ordered in 2019, we can only be able to replace the damaged parts at extra charges instead. Kindly check with the client and confirm.
 
Thanks and Regards,

Simbarashe  Mawere
METELEGANCE CREDIBILITY(Since 2003)
P.O Box 115161 | Dubai  |  UAE 
M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
 E: [email-masked] 

From: Denmark A
Sent: Tuesday, July 7, 2020 11:38 PM
To: Simba
Cc: customer care; Returns.fc; Alina D'Souza; Kenneth Nwaso; Samran Iftikhar; Mark Anthony Laraga; Michael Rolle; Mohamed Magdy
Subject: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline // Damaged Warranty
 
Dear Vendor,
 
Please see the below customer complaint and allow us to send the item back to you for your further evaluation.
 
Return Reason:doesnt_work_or_defective
Comments :We received the trampoline in late October 2019. It has been under a sail shade in a shaded part of the garden since we received it so out of direct sunlight. While putting it away for the summer three weeks ago my husband found that the springs on one side have come away from the frame and the fabric holding it together has completely perished. I don't know how long it's been like that for because of the temperature outside my daughters have not used it since the start of May. We had our previous trampoline for 5 years so I was shocked to find this one falling apart after 8 months! Due to the extent of the damage it is not safe for my daughters to use. I have attached pictures of the damage mentioned.  

 

 

 
We appreciate your support in this matter, Thank you. 
 
Regards,
Den mark 

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