Subject: Re: SO # 200286312// OS01655043KS & OS01616556KS & OS01581650KS
From: Adeel Bukhari <[email-masked]>
To: Yaseen Shaqra <[email-masked]>
Cc: Ahmed Rashid <[email-masked]>, Mohammad Allaham <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Asad <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>
Date: Thu, 16 Jul 2020 17:52:57 +0300
List-Id: <ccteam.mumzworld.com>

Dear Yaseen ,

Please find the below email from the team while sending the Return alert ,
you should have replied to that email within 2 days to check the status  .
Please find and reply to that email .

On Thu, Jul 16, 2020 at 11:39 AM Yaseen Shaqra <[email-masked]>
wrote:

> Hi Adeel
>
> Please note that our team confirmed that we only received 200286312_3 -
> OS01616556KS
> but the shipments below  not yet received
>
> 200286312_4 - OS01655043KS
> 200286312_1 - OS01581650KS
>
> On Tue, Jul 14, 2020 at 5:58 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
>> @Zubair Wahid <[email-masked]> @Ahmed Irfan <[email-masked]> Please
>> update us urgently
>>
>> On Tue, Jul 14, 2020 at 5:55 PM Adeel Bukhari <[email-masked]> wrote:
>>
>>>
>>> Dear Yaseen ,
>>>
>>> Shipment already returned as per operation update .
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jul 13, 2020 at 3:14 PM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> HI Adeel,
>>>>
>>>> Please update us up, the customer is following up
>>>>
>>>>
>>>> On Tue, Jun 30, 2020 at 6:25 PM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Adeel,
>>>>>
>>>>> Please update us urgently, the customer waiting for the confirmation
>>>>>
>>>>> On Sun, Jun 28, 2020 at 10:05 AM Adeel Bukhari <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>>
>>>>>> Dear Ahmed ,
>>>>>>
>>>>>> I have sent an email to the operation team to confirm whether it has
>>>>>> already been returned or still in the warehouse .
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Jun 27, 2020 at 1:12 PM Ahmed Irfan <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Adeel,
>>>>>>>  These shipments showing RTO in your portal but physically we did
>>>>>>> not received, Kindly check at your end & update here.
>>>>>>>
>>>>>>> Thanks,
>>>>>>> Ahmed Muhammad Irfan
>>>>>>>
>>>>>>> On Fri, Jun 26, 2020 at 8:38 AM Yaseen Shaqra <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Zubair and Ahmed,
>>>>>>>>
>>>>>>>> Please update us up
>>>>>>>>
>>>>>>>> On Wed, Jun 24, 2020 at 10:21 AM Yaseen Shaqra <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Zubair and Ahmed,
>>>>>>>>>
>>>>>>>>> Please confirm if the shipment returned to us urgently, the
>>>>>>>>> customer wants a refund
>>>>>>>>>
>>>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> Please create
>>>>>>>>> the CRA
>>>>>>>>>
>>>>>>>>> On Mon, Jun 8, 2020 at 11:52 AM Adeel Bukhari <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Dear Team,
>>>>>>>>>>
>>>>>>>>>> As per scans it has already been returned , i will confirm when
>>>>>>>>>> it will arrive to your warehouse or if already arrived  .
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, Jun 7, 2020 at 12:36 PM Yaseen Shaqra <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Adeel,
>>>>>>>>>>>
>>>>>>>>>>> Please update us up
>>>>>>>>>>>
>>>>>>>>>>> On Tue, Jun 2, 2020 at 12:16 PM Adeel Bukhari <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Dear Yaseen ,
>>>>>>>>>>>>
>>>>>>>>>>>> I will check with the operation team and get back to you .
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Mon, Jun 1, 2020 at 4:13 PM Yaseen Shaqra <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Adeel,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please confirm that all the 3 shipments has been returned
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sat, May 30, 2020 at 12:29 PM Adeel Bukhari <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Dear Mary ,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> If you notice above , I have already mentioned the day of RTO
>>>>>>>>>>>>>> . We do weekly RTO on Saturdays .
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Fri, May 29, 2020 at 4:11 PM Mary Anne Agapito <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Adeel,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> May we have an update on this case, please?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Thu, May 21, 2020 at 11:47 AM Yaseen Shaqra <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi Adeel,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please update us on the return request
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Tue, May 19, 2020 at 3:09 PM Rania khedr <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Adeel Bukhari <[email-masked]>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Rania Khedr
>>>>>>>>>>>>>>>>> Customer Care Supervisor
>>>>>>>>>>>>>>>>> Email:* [email-masked] <[email-masked]>*
>>>>>>>>>>>>>>>>> Saee ساعي, Sarai distrack 42315
>>>>>>>>>>>>>>>>> <https://www.facebook.com/kaspercab> 
>>>>>>>>>>>>>>>>> <https://twitter.com/kaspercab> 
>>>>>>>>>>>>>>>>> <https://www.linkedin.com/company/kasper-cab/> [image:
>>>>>>>>>>>>>>>>> instagram icon] <https://www.instagram.com/saeeksa/>
>>>>>>>>>>>>>>>>> www.saee.sa
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Tue, May 19, 2020 at 1:30 PM Yaseen Shaqra <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi Rania,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hope you are doing well
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Please make sure to return the shipments back to us at
>>>>>>>>>>>>>>>>>> the soonest, the customer is not interested to receive the shipments
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> Please
>>>>>>>>>>>>>>>>>> create CRAs
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Kindly check and update us
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>>
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Yaseen Shaqra*
>>>>>>>>
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Shaqra*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>