Subject: Re: Order #600907336 // Sku :YGT-MLP-GREY-UK // Name :Pabobo Lumilove Penguin With Music - Grey // Defective
From: "Alina D'Souza" <[email-masked]>
To: Denmark A <[email-masked]>, Mostafa saad <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Thu, 16 Jul 2020 17:19:47 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Customer returned the replacement back and needs a refund please advise

Regards,
Alina

On Mon, Jul 13, 2020 at 3:53 PM Denmark A <[email-masked]> wrote:

> Dear Jeno,
>
> Replacement item received with thanks.
>
> Regards,
> Den mark
>
> On Mon, Jul 13, 2020 at 1:54 PM Jeno Serenio <[email-masked]> wrote:
>
>> Dear Den Mark,
>>
>>
>>
>> Good afternoon.
>>
>>
>>
>> We received the item today.
>>
>>
>>
>> We replaced it with new piece and handed over to your driver.
>>
>>
>>
>> Thanks to confirm once you received the Item.
>>
>>
>>
>> Wishing you good day.
>>
>>
>>
>> Kind regards,
>>
>>
>>
>> *Jeno Serenio*
>>
>> *Sales Coordinator*
>>
>>
>>
>> *UAE weekend: Friday and Saturday*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *JENO SERENIO*
>>
>> SALES COORDINATOR
>>
>>
>>
>> DUBAI SILICON OASIS FREE ZONE
>>
>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>
>> PO BOX 450201  •  DUBAI - UAE
>>
>>
>>
>>
>> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>>
>>
>>
>> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>>
>>
>>
>>
>>
>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
>> may be privileged. If you are not a named recipient, please notify the
>>
>> sender immediately and do not disclose the contents to another person,
>> use it for any purpose or store or copy the information in any medium.
>>
>> Please consider your environmental responsibility. Before printing this
>> e-mail message, ask yourself whether you really need a hard copy.
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Sunday, July 12, 2020 3:20 PM
>> *To:* Jeno Serenio <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>> Nwaso <[email-masked]>; Abdelmohsen basha <
>> [email-masked]>; Priya Ramasamy <[email-masked]>
>> *Subject:* Re: Order #600907336 // Sku :YGT-MLP-GREY-UK // Name :Pabobo
>> Lumilove Penguin With Music - Grey // Defective
>>
>>
>>
>> Dear Jeno,
>>
>>
>>
>> Find the attached Sales order for your reference.
>>
>>
>>
>> On Sun, Jul 12, 2020 at 3:12 PM Jeno Serenio <[email-masked]> wrote:
>>
>> Dear Den Mark,
>>
>>
>>
>> Good afternoon.
>>
>>
>>
>> Thank you for sharing this asftersales issue.
>>
>>
>>
>> We will advise you once we verified the item physically.
>>
>>
>>
>> Grateful if you could provide us your customer receipt of this Pabobo.
>>
>>
>>
>> We look forward to hear from you.
>>
>>
>>
>> Wishing you good day.
>>
>>
>>
>> Kind regards,
>>
>>
>>
>> *Jeno Serenio*
>>
>> *Sales Coordinator*
>>
>>
>>
>> *UAE weekend: Friday and Saturday*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *JENO SERENIO*
>>
>> SALES COORDINATOR
>>
>>
>>
>> DUBAI SILICON OASIS FREE ZONE
>>
>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>
>> PO BOX 450201  •  DUBAI - UAE
>>
>>
>>
>>
>> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>>
>>
>>
>> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>>
>>
>>
>>
>>
>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
>> may be privileged. If you are not a named recipient, please notify the
>>
>> sender immediately and do not disclose the contents to another person,
>> use it for any purpose or store or copy the information in any medium.
>>
>> Please consider your environmental responsibility. Before printing this
>> e-mail message, ask yourself whether you really need a hard copy.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Sunday, July 12, 2020 2:30 PM
>> *To:* Jeno Serenio <[email-masked]>; Mylyn Vega <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>> Nwaso <[email-masked]>; Abdelmohsen basha <
>> [email-masked]>
>> *Subject:* Order #600907336 // Sku :YGT-MLP-GREY-UK // Name :Pabobo
>> Lumilove Penguin With Music - Grey // Defective
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation and assessment.
>>
>>
>>
>> Return Reason:doesnt_work_or_defective
>> Comments :The light doesn’t work. Even after being completely charged,
>> the autonomy is very low (one or 2 hours instead of 11).
>>
>>
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>