Subject: Re: 600822101 AWB: 4218727516 Partial Delivery << Reference ID: 60718449 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Jul 2020 14:45:08 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

Dear Mary Anne,

Good day.

KSA team had investigated on this and confirmed that shipment has been fully delivered.

Per KSA team 1st box was delivered on 29th May and the 2nd box was delivered on 28th Jun.

Kindly please re-confirm with the consignee.

Should you require any further assistance, please contact me directly.   Best Regards, Jestin FrancoKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: 600822101 AWB: 4218727516 Partial Delivery << Reference ID: 60718449 >> >> Sent: Thu, 16 Jul 2020 14:55:14 UTC+04:00 >> >>
Hi Team, >>As per the customer, she called your office a couple of weeks ago to ask if it's lost and the help center confirmed to her that the remaining items are with you. The case is being handled by your management team in Riyadh but no one contacted her. >>The item she only received was a bike that came from 1 box. The rest are missing. >>600822101AL-NC-SPEK6Nutricook - Smart Pot Eko 9-in-1 Electric Pressure Cooker 6L600822101NGT-FCIN116701Faber-Castell - Tri Grip Paint Brushes, Round, Pack of 7600822101PST-CY58-8165Crayola 8 Window Markers600822101ANE-BCLSMCAVALLO-24Disney - Spiderman Boys Clogs - Red_24 >> @Ronald Gaviola @Naib Khan  - please assist as well. >> >>Thank youWarm Regards, >> Mary Anne Agapito >> Customer Care Representative >> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE >>  >>  >> >> >>
On Tue, Jul 14, 2020 at 7:42 AM ae.mumzworld via customer care <[email-masked]> wrote: >>Hi Ronald,
 >>
Good day.
 >>
As per invoice, it mentions 3 pieces. However, only two pieces were collected by the courier & delivered back in May.
 >>
1 piece delivered on : May 29th, via third party.
 >>
2 Piece delivered on : 28th June, received by : LAYAL.
 >>
Should you require any further assistance, please contact me directly. >>  >>Best Regards,  >>Khalid KhalfanKey Account Advisor >>DHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114  >>
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>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: 600822101 AWB: 4218727516 Partial Delivery << Reference ID: 60718449 >> >> Sent: Mon, 13 Jul 2020 15:14:06 UTC+04:00 >> >>
Khalid, >> >>3 packages were handed over to DHL as per the manifest. >> >>[[:removedImage(image.png):]] >> >>  >>  >>  >> Regards,Ronald >> >>
On Fri, Jul 10, 2020 at 12:41 AM ae.mumzworld via lastmile <[email-masked]> wrote: >>Hi Taqwa,
 >>
Good day.
 >>
The complete shipment was already delivered, in June. 1 piece delivered via third part, 2nd piece delivered directly from our side, received by : LAYAL.
 >>
Should you require any further assistance, please contact me directly. Best Regards, >>Khalid KhalfanKey Account Advisor >>DHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114  >>
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>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: 600822101 AWB: 4218727516 Partial Delivery >> Sent: Wed, 08 Jul 2020 16:29:48 UTC+04:00 >> >>
Dear Team  >>The called to follow up, she received only 1 package instead of 3 >>[[:removedImage(image.png):]] >> >>[[:removedImage(image.png):]] >>  >>RegardsTaqwa  >>
On Sat, Jul 4, 2020 at 10:31 AM Naib Khan <[email-masked]> wrote: >>DHL, >>please delivered the missing box ASAP.customer upset >>[[:removedImage(image.png):]] >> >>Regards.Naib >>
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