Subject: Re: Order Mixed Up - 600881198// 600879179_1 - awb: 1000006848853
From: Taqwa Ali <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Naib Khan <[email-masked]>, "Alina D'Souza" <[email-masked]>, Hyacinth Joyce <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>
Date: Thu, 16 Jul 2020 16:44:03 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team

Please assist as the collection done for the wrong order which is belong to
this CM ( 600881198 )  , and she didnt receive her order yet ( 600879179_1 )

Regards
Taqwa

On Sat, Jul 11, 2020 at 10:53 AM Naib Khan <[email-masked]> wrote:

> @Mostafa saad <[email-masked]> please arrange collection.
>
> @Alina D'Souza <[email-masked]> can you please create CRA.
>
>
> Regards.
> Naib
>
>
> On Thu, 9 Jul 2020 at 19:51, Usman Abbasi <[email-masked]>
> wrote:
>
>> Hi Joyce,
>>
>>
>>
>> Shipment was delivered to provided location only. Please find attached
>> location details which was provided to us for  600879179_1.
>>
>>
>>
>>
>>
>> 600879179_1
>>
>> Hend ALjneibi
>>
>> st./LMK: Khalifa city A - near to alyasmina school Villa number 64 Abu
>> Dhabi
>>
>>
>>
>> Regards
>>
>> Usman
>>
>> *From:* Hyacinth Joyce <[email-masked]>
>> *Sent:* Thursday, July 9, 2020 10:10 AM
>> *To:* Usman Abbasi <[email-masked]>; Rajesh Pattabhi <
>> [email-masked]>; Mostafa saad <[email-masked]>;
>> Eugene Mugisa <[email-masked]>; lastmile <[email-masked]>;
>> Usman Abbasi <[email-masked]>
>> *Cc:* Mary Anne Agapito <[email-masked]>; customer care <
>> [email-masked]>
>> *Subject:* Re: Order Mixed Up - 600881198// 600879179_1 - awb:
>> 1000006848853
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> The customer called again to follow up.
>>
>>
>>
>> @Usman Abbasi <[email-masked]>  The shipment 600879179_1 is
>> under AWB 1000006848853.
>>
>>
>>
>> Upon tracking shows delivered but to a different address:
>>
>>
>>
>>
>> The customer's delivery info is as per below:
>>
>>
>>
>>
>> @Mostafa saad <[email-masked]> Please assist here.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Sat, 6 Jun 2020 at 19:01, Usman Abbasi <[email-masked]>
>> wrote:
>>
>> Hi Mary/Mostafa,
>>
>>
>>
>> Please provide AWB # for order  600881198, We haven’t receive the
>> shipment under this ref.
>>
>>
>>
>> Please check and confirm form which location pick up is required.
>>
>>
>>
>>
>>
>> Regards
>>
>> Usman
>>
>> *From:* Mary Anne Agapito <[email-masked]>
>> *Sent:* Saturday, June 6, 2020 12:15 PM
>> *To:* Rajesh Pattabhi <[email-masked]>; Usman Abbasi <
>> [email-masked]>
>> *Cc:* Mostafa saad <[email-masked]>; Eugene Mugisa <
>> [email-masked]>; customer care <[email-masked]>
>> *Subject:* Order Mixed Up - 600881198// 600879179_1 - awb: 1000006848853
>>
>>
>>
>> Hi Usman and Rajesh,
>>
>>
>>
>> The customer whose order # is 600881198 received a wrong order which was
>> intended for 600879179_1. The customer asked the driver to come back as
>> it's not hers, the driver declined.
>>
>>
>>
>> I also tried calling the driver(0549905892) but to no avail.
>>
>>
>>
>> Please collect the item from the address below:
>>
>>
>>
>> SHIP TOmarwah almehairi
>> Alkaramah street behind ultra care pharmacy near to the mousque villa 10
>> Abu Dhabi
>> United Arab Emirates Map
>>
>> SHIP AREAAl Karamah
>>
>> SHIP PHONE971508111766
>>
>>
>>
>> and deliver it to:
>>
>>
>>
>> *Shipping Address*
>>
>> SHIP TOHend ALjneibi
>> Khalifa city A - near to alyasmina school
>> Villa number 64
>> Abu Dhabi
>> United Arab Emirates Map
>>
>> SHIP AREA
>>
>> SHIP PHONE971527687770
>>
>>
>>
>> @Mostafa saad <[email-masked]> - as per Marwah there are 2
>> barcodes on the box, her details and the other person's information.
>> However, when she checked it it's not her order.
>>
>>
>>
>> Please assist. Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> --
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>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/bc3aabe6689c43eaa6328ae1c1cf90fa%40emiratespost.ae?utm_medium=email&utm_source=footer>
>> .
>>
>