Subject: Re: Order Number 600325347
From: Mary Anne Agapito <[email-masked]>
To: brands <[email-masked]>
Cc: repairs <[email-masked]>, Denmark A <[email-masked]>, rizwan <[email-masked]>, Jeffin Joy <[email-masked]>, customer care <[email-masked]>, Anas nazzal <[email-masked]>, "Alina D'Souza" <[email-masked]>, "Returns.fc" <[email-masked]>, Glaiza <[email-masked]>, Catalogue Data <[email-masked]>
Date: Thu, 16 Jul 2020 16:37:41 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

I think it is your company SKU.

@Catalogue Data <[email-masked]> - do we have the counterpart of
the said SKU so we could place a new order?

Please advise. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jul 16, 2020 at 4:00 PM brands <[email-masked]> wrote:

> See below details.
>
>
>
> Code: *CH792230200*
>
> Description: *STYLEGO UP STROLLER FRAME*
>
> Price:* 250.00AED*
>
>
>
> Regards,
>
>
>
>
>
>
>
>
>
>
>
> Raymond Serrano
>
> Sales Associate
>
>
>
> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543 <+971543066543>
>
> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>
> A: Office 1805 Emirates NBD New Deira Building
>
> Baniyas Road, Deira, Dubai P.O. Box 6761
>
>
>
>
>
>
>
> *From:* Mary Anne Agapito <[email-masked]>
> *Sent:* Thursday, July 16, 2020 3:58 PM
> *To:* brands <[email-masked]>
> *Cc:* repairs <[email-masked]>; Denmark A <[email-masked]>;
> rizwan <[email-masked]>; Jeffin Joy <[email-masked]>; customer
> care <[email-masked]>; Anas nazzal <[email-masked]>; Alina
> D'Souza <[email-masked]>; Returns.fc <[email-masked]>;
> Glaiza <[email-masked]>
> *Subject:* Re: Order Number 600325347
>
>
>
> Hi Team,
>
>
>
> The customer agreed to pay. Is there any specific SKU for that so we could
> inform the customer how he will pay?
>
>
>
> Please advise. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Mon, Jul 13, 2020 at 2:30 PM brands <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> Since we replace the body frame we need to charge for that spare.
>
> The price is 250 dirhams.
>
>
>
> Let me know if your customer is willing to pay the price then will send
> the item back to your warehouse.
>
>
>
> Thanks,.
>
> Regards,
>
>
>
>
>
>
>
>
>
>
>
> Raymond Serrano
>
> Sales Associate
>
>
>
> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543 <+971543066543>
>
> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>
> A: Office 1805 Emirates NBD New Deira Building
>
> Baniyas Road, Deira, Dubai P.O. Box 6761
>
>
>
>
>
>
>
> *From:* repairs <[email-masked]>
> *Sent:* Monday, July 13, 2020 10:03 AM
> *To:* Denmark A <[email-masked]>
> *Cc:* brands <[email-masked]>; rizwan <[email-masked]>; Jeffin Joy <
> [email-masked]>; customer care <[email-masked]>; Anas nazzal <
> [email-masked]>; Alina D'Souza <[email-masked]>; Returns.fc <
> [email-masked]>; Mary Anne Agapito <[email-masked]>;
> Glaiza <[email-masked]>
> *Subject:* RE: Order Number 600325347
>
>
>
> Dear Team,
>
>
>
> Good day!
>
>
>
> The Chicco StyleGo stroller is already fixed.
>
>
>
> But we used our spare part due the body frame was defective.
>
>
>
> Kindly click link video below 1 & 2 for your reference.
>
>
>
> Download link CH79760-96 after inspect vid 1
>
> https://wetransfer.com/downloads/f9e1ca4673680036a08e21b82bfda83620200713052722/8f6ac093dfd6db9bf3e4af1b0e48092d20200713052800/06e0e6
>
>
>
> Download link CH79760-96 fixed vid 2
>
> https://wetransfer.com/downloads/cea16c2f2188a835f5e75c81529a46fc20200713053545/59c253452dad9a5a7ff3e0921c80938920200713053624/cd2bf9
>
>
>
>
>
> Hello Raymond,
>
>
>
> Just incase you arranged the invoice.
>
>
>
> Item code for StyleGo body frame w/o wheels  (CH792230200).
>
>
>
> Thank you.
>
>
>
> Regards ,
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> Ever Villafuerte
>
> Warehouse Service Executive
>
>
>
> T: +971 4 347 0597 <+97143470597>  M: +971 56 623 0495 <+971566230495>
>
> F: +971 4 347 0659 <+97143470659>  E: [email-masked]
>
> A: 28B Street Community 368 Al Quoz Industrial Area 3
>
> Dubai, UAE 20717 79344
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* 12 July 2020 11:55 AM
> *To:* repairs <[email-masked]>
> *Cc:* brands <[email-masked]>; rizwan <[email-masked]>; Jeffin Joy <
> [email-masked]>; customer care <[email-masked]>; Anas nazzal <
> [email-masked]>; Alina D'Souza <[email-masked]>; Returns.fc <
> [email-masked]>; Mary Anne Agapito <[email-masked]>
> *Subject:* Re: Order Number 600325347
>
>
>
> Dear,
>
>
>
> Please find  the attached RMA filled up form for your reference.
>
>
>
> Regards,
>
>
>
> On Sun, Jul 12, 2020 at 11:50 AM repairs <[email-masked]> wrote:
>
> Dear Team,
>
>
>
> Good day!
>
>
>
> We already received the defective stroller .
>
>
>
> Please send us a copy of RMA so we can proceed accordingly.
>
>
>
> Regards ,
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> Ever Villafuerte
>
> Warehouse Service Executive
>
>
>
> T: +971 4 347 0597 <+97143470597>  M: +971 56 623 0495 <+971566230495>
>
> F: +971 4 347 0659 <+97143470659>  E: [email-masked]
>
> A: 28B Street Community 368 Al Quoz Industrial Area 3
>
> Dubai, UAE 20717 79344
>
>
>
>
>
> *From:* brands <[email-masked]>
> *Sent:* 12 July 2020 08:14 AM
> *To:* Denmark A <[email-masked]>
> *Cc:* rizwan <[email-masked]>; repairs <[email-masked]>; Jeffin Joy <
> [email-masked]>; customer care <[email-masked]>; Anas nazzal <
> [email-masked]>; Alina D'Souza <[email-masked]>; Returns.fc <
> [email-masked]>; Mary Anne Agapito <[email-masked]>
> *Subject:* RE: Order Number 600325347
>
>
>
> Please send the item in our warehouse for checking.
>
>
>
> Regards,
>
>
>
>
>
>
>
>
>
>
>
> Raymond Serrano
>
> Sales Associate
>
>
>
> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543 <+971543066543>
>
> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>
> A: Office 1805 Emirates NBD New Deira Building
>
> Baniyas Road, Deira, Dubai P.O. Box 6761
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Sunday, July 12, 2020 8:13 AM
> *To:* brands <[email-masked]>
> *Cc:* rizwan <[email-masked]>; repairs <[email-masked]>; Jeffin Joy <
> [email-masked]>; customer care <[email-masked]>; Anas nazzal <
> [email-masked]>; Alina D'Souza <[email-masked]>; Returns.fc <
> [email-masked]>; Mary Anne Agapito <[email-masked]>
> *Subject:* Re: Order Number 600325347
>
>
>
> Dear Raymond,
>
>
>
> Not yet , I am waiting for your approval.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Jul 12, 2020 at 8:09 AM brands <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> Good Morning!
>
> Did you send the item in our warehouse?
>
>
>
> Regards,
>
>
>
>
>
>
>
>
>
>
>
> Raymond Serrano
>
> Sales Associate
>
>
>
> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543 <+971543066543>
>
> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>
> A: Office 1805 Emirates NBD New Deira Building
>
> Baniyas Road, Deira, Dubai P.O. Box 6761
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Sunday, July 12, 2020 8:08 AM
> *To:* brands <[email-masked]>
> *Cc:* Jeffin Joy <[email-masked]>; customer care <
> [email-masked]>; Anas nazzal <[email-masked]>; Alina D'Souza <
> [email-masked]>; Returns.fc <[email-masked]>; Mary Anne
> Agapito <[email-masked]>
> *Subject:* Re: Order Number 600325347
>
>
>
> Dear Raymond,
>
>
>
> Please respond thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sat, Jul 11, 2020 at 9:51 AM Denmark A <[email-masked]> wrote:
>
> Dear Raymond,
>
>
>
> Please find the attached RMA filled up form for your reference.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Jul 5, 2020 at 2:00 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Thank you for the confirmation.
>
>
>
> As soon as we have collected the item, we will immediately hand it over to
> you.
>
>
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Sun, Jul 5, 2020 at 12:12 PM brands <[email-masked]> wrote:
>
> Hi Mary Anne,
>
>
>
> We don’t charge for repair but if we need an sparepart we will charge your
> customer for it.
>
>
>
> Regards,
>
>
>
>
>
>
>
>
>
>
>
> Raymond Serrano
>
> Sales Associate
>
>
>
> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543 <+971543066543>
>
> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>
> A: Office 1805 Emirates NBD New Deira Building
>
> Baniyas Road, Deira, Dubai P.O. Box 6761
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> *From:* Mary Anne Agapito <[email-masked]>
> *Sent:* Sunday, July 5, 2020 11:58 AM
> *To:* brands <[email-masked]>
> *Cc:* Denmark A <[email-masked]>; Jeffin Joy <[email-masked]>;
> customer care <[email-masked]>; Anas nazzal <[email-masked]>;
> Alina D'Souza <[email-masked]>; Returns.fc <[email-masked]>
> *Subject:* Re: Order Number 600325347
>
>
>
> Hi Team,
>
>
>
> May we ask if there is an extra charge the customer needs to pay? Is this
> still covered by the warranty?
>
>
>
> @Denmark A <[email-masked]>  - please assist with the RMA
>
>
>
> @Alina D'Souza <[email-masked]>  - please arrange the collection,
> the vendor confirmed they will check it
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, Jun 30, 2020 at 1:28 PM Anas nazzal <[email-masked]> wrote:
>
> Dear Denmark,
>
>
>
> Kindly assist us with RMA.
>
>
>
> Best regards,
>
> Anas Nazzal
>
>
>
> On Tue, Jun 30, 2020 at 12:40 PM brands <[email-masked]> wrote:
>
> Hi Anas,
>
>
>
> Good day!
> kindly send us the RMA with complete details and send the item back to our
> warehouse for checking. ( RMA is required )
>
>
>
> Note: we don’t do house visit for repairing an item. You need to send the
> item in our warehouse and we will  check and update you.
>
>
>
> Regards,
>
>
>
>
>
>
>
>
>
>
>
> Raymond Serrano
>
> Sales Associate
>
>
>
> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543 <+971543066543>
>
> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>
> A: Office 1805 Emirates NBD New Deira Building
>
> Baniyas Road, Deira, Dubai P.O. Box 6761
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> *From:* Anas nazzal <[email-masked]>
> *Sent:* Tuesday, June 30, 2020 12:33 PM
> *To:* brands <[email-masked]>; rizwan <[email-masked]>; Glaiza <
> [email-masked]>; mili <[email-masked]>
> *Cc:* Jeffin Joy <[email-masked]>; customer care <
> [email-masked]>
> *Subject:* Order Number 600325347
>
>
>
> Dear Team,
>
>
>
> Kindly note that the below customer informed us that Chicco - Duo Style Go
> Cross Over - Elegance is not working perfectly now and would like to
> arrange a visit ffo him by the maintenance
>
> team.
>
> The customer agreed to pay any extra charge in case any parts need to be
> replaced.
>
>
>
>
> Best Regards,
>
> Anas Nazzal
>
>
>
>
>
>