Subject: Re: Urgent Warranty Confirmation / SKU MMZT-042.0011 - Order No. 600839981
From: "Alina D'Souza" <[email-masked]>
To: Ma Lourdes <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, Angeli Fontillas <[email-masked]>, Riyas Abdul Rahim <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Mostafa saad <[email-masked]>, Hyacinth Joyce <[email-masked]>, customer care <[email-masked]>, John Garcia <[email-masked]>, Yaseen Shaqra <[email-masked]>, Mary Anne Agapito <[email-masked]>, Mummazone Medical Equipment <[email-masked]>
Date: Thu, 16 Jul 2020 16:27:04 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Please receive the same and ship the replacement to the customer asap

Regards,
Alina

On Thu, Jul 16, 2020 at 10:38 AM Ma Lourdes <[email-masked]> wrote:

> Dear Partner;
> I was advised yesterday that the Item was already checked and fix by the
> technician and will be sent today thru your driver..
>
> Regards.
>
> Mary KP
>
> ------------------------------
> *From:* Mohamed Magdy <[email-masked]>
> *Sent:* 16 July 2020 09:34
> *To:* Angeli Fontillas <[email-masked]>; Riyas Abdul Rahim <
> [email-masked]>
> *Cc:* Returns.fc <[email-masked]>; Denmark A <
> [email-masked]>; Ameera Jinnah Meeran <[email-masked]>; Ma
> Lourdes <[email-masked]>; Mostafa saad <[email-masked]>;
> Alina D'Souza <[email-masked]>; Hyacinth Joyce <[email-masked]>;
> customer care <[email-masked]>; John Garcia <
> [email-masked]>; Yaseen Shaqra <[email-masked]>; Mary
> Anne Agapito <[email-masked]>
> *Subject:* Re: Urgent Warranty Confirmation / SKU MMZT-042.0011 - Order
> No. 600839981
>
> @Mummazone Accounts <[email-masked]> ....Please note if we didint
> receive an update today before EOD we will accept the item for the customer
> and it will be deducted from your end.
>
> Thanks
>
> On Wed, Jul 15, 2020 at 6:02 PM Angeli Fontillas <[email-masked]>
> wrote:
>
> Hello Team,
>
> May we have an update on this please?
>
> Customer is following up.
>
> Thank you.
>
> On Mon, 13 Jul 2020 at 18:36, Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Team,
>
> The customer called again and wants a replacement by tomorrow otherwise
> she wants her money back so she can buy from somewhere else.
>
> Please assist. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Mon, Jul 13, 2020 at 6:19 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Team,
>
> Please confirm if the item was received at your end
>
> On Mon, Jul 13, 2020 at 11:54 AM Denmark A <[email-masked]> wrote:
>
> Dear Mary,
>
> Item still with us and will be dispatched today by our driver thank you.
>
> Regards,
> Den mark
>
> On Sun, Jul 12, 2020 at 3:20 PM Hyacinth Joyce <[email-masked]>
> wrote:
>
> Hi Mostafa,
>
> Please ensure that collection will be done Today.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado *
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sun, 12 Jul 2020 at 11:37, Mostafa saad <[email-masked]>
> wrote:
>
> Hello Alina
>
> Assign  now to ( Mumz Driver ) to collect it
>
> Regards
> Mostafa Saad
>
>
>
> On Sun, Jul 12, 2020 at 11:31 AM Alina D'Souza <[email-masked]>
> wrote:
>
> @Mostafa saad <[email-masked]> Please arrange a collection asap
> customer on social media needs repaired urgently.
>
> @Denmark A <[email-masked]> FYI
>
> Regards,
> Alina
>
> On Sun, Jul 12, 2020 at 10:34 AM Hyacinth Joyce <[email-masked]>
> wrote:
>
> Hi Mary,
>
>
> Thank you for your time earlier over the phone. As agreed we will arrange
> collection of the item and will send to you immediately.
>
>
> Best Regards,
>
> *Joyce Alvarado *
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sat, 11 Jul 2020 at 10:13, Hyacinth Joyce <[email-masked]> wrote:
>
> Hi team,
>
> The customer called and informed that she just opened the item and the
> pump is not working at all.
>
>
> 600839981_1 MMZT-042.0011
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=88692> Medela
> Free Style Breast Pump 1
> The customer just gave birth and need the item on an URGENTLY.
>
> Kindly assist asap.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado *
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> --
> *Regards,*
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
> --
>
>