Subject: Re: Order #600906571 // Sku :TPM-MA3151B // Merchant Ambassador - Wood Tabletop Air Hockey 20" // DAMAGED
From: Yaseen Shaqra <[email-masked]>
To: Info Thinkplayme <[email-masked]>
Cc: Denmark A <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Thu, 16 Jul 2020 16:09:31 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please note that the customer reported the issue within 7 days of
receiving the product, the customer is not interested to receive the
repaired part and asked for a refund

On Tue, Jul 14, 2020 at 4:36 PM Info Thinkplayme <[email-masked]>
wrote:

> Noted with thanks.
>
> On Tue, Jul 14, 2020 at 4:29 PM Denmark A <[email-masked]> wrote:
>
>> Dear Info,
>>
>> Received with thanks.
>>
>> Regards,
>> Den mark
>>
>> On Mon, Jul 13, 2020 at 10:49 AM Denmark A <[email-masked]> wrote:
>>
>>> Dear Info,
>>>
>>> Thank you for your email.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Mon, Jul 13, 2020 at 10:43 AM Info Thinkplayme <[email-masked]>
>>> wrote:
>>>
>>>> Dear
>>>> Denmark
>>>> Please note below address
>>>> THINK PLAY TOYS TRADING LLC
>>>> OFFICE 403, 4TH FLOOR
>>>> ATRIUM CENTER, KHALID BIN WALEED ROAD,
>>>> NEAR AL FAHIDI METRO STN
>>>> BUR DUBAI
>>>> Rakesh
>>>> 0558699492
>>>>
>>>> On Mon, Jul 13, 2020 at 10:37 AM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Info,
>>>>>
>>>>> Could you please share with us your complete address and contact
>>>>> person.
>>>>>
>>>>> Regards,
>>>>> Den mark
>>>>>
>>>>> On Mon, Jul 13, 2020 at 10:27 AM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Info,
>>>>>>
>>>>>> Noted with thanks.
>>>>>>
>>>>>> Regards,
>>>>>> Den mark
>>>>>>
>>>>>> On Mon, Jul 13, 2020 at 9:53 AM Info Thinkplayme <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Dear
>>>>>>> Denmark
>>>>>>> Please send someone to our office tomorrow  we will replace the
>>>>>>> BROKEN PART .
>>>>>>> Thanks
>>>>>>> Rakesh
>>>>>>>
>>>>>>> On Mon, Jul 13, 2020 at 8:29 AM Denmark A <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear,
>>>>>>>>
>>>>>>>> Can we get an update?
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Den mark
>>>>>>>>
>>>>>>>> On Sat, Jul 11, 2020 at 2:20 PM Denmark A <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Dear Vendor,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please see the below customer complaint and allow us to send the
>>>>>>>>> item back to you for your further evaluation.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Return Reason:doesnt_work_or_defective
>>>>>>>>> Comments :Received broken unit
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Den mark
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Thanks & Regards
>>>>>>>
>>>>>>> Rakesh Chugh | Key Account Manager
>>>>>>> *T:* +9714 2825852 *F:* +9714 3429446 *M:* +97155 8699492
>>>>>>>
>>>>>>> *W:* *www.thinkplayme.com <http://www.thinkplayme.com/>* |*E:*
>>>>>>> [email-masked] <[email-masked]>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>
>>>> --
>>>> Thanks & Regards
>>>>
>>>> Rakesh Chugh | Key Account Manager
>>>> *T:* +9714 2825852 *F:* +9714 3429446 *M:* +97155 8699492
>>>>
>>>> *W:* *www.thinkplayme.com <http://www.thinkplayme.com/>* |*E:*
>>>> [email-masked] <[email-masked]>
>>>>
>>>>
>>>>
>>>>
>
> --
> Thanks & Regards
>
> Rakesh Chugh | Key Account Manager
> *T:* +9714 2825852 *F:* +9714 3429446 *M:* +97155 8699492
>
> *W:* *www.thinkplayme.com <http://www.thinkplayme.com/>* |*E:*
> [email-masked] <[email-masked]>
>
>
>
>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE