Subject: RE: Order Number 600325347
From: brands <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: repairs <[email-masked]>, Denmark A <[email-masked]>, rizwan <[email-masked]>, Jeffin Joy <[email-masked]>, customer care <[email-masked]>, Anas nazzal <[email-masked]>, Alina D'Souza <[email-masked]>, Returns.fc <[email-masked]>, Glaiza <[email-masked]>
Date: Thu, 16 Jul 2020 12:00:35 +0000
List-Id: <ccteam.mumzworld.com>

See below details.

Code: CH792230200
Description: STYLEGO UP STROLLER FRAME
Price: 250.00AED

Regards,

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Mary Anne Agapito <[email-masked]>
Sent: Thursday, July 16, 2020 3:58 PM
To: brands <[email-masked]>
Cc: repairs <[email-masked]>; Denmark A <[email-masked]>; rizwan <[email-masked]>; Jeffin Joy <[email-masked]>; customer care <[email-masked]>; Anas nazzal <[email-masked]>; Alina D'Souza <[email-masked]>; Returns.fc <[email-masked]>; Glaiza <[email-masked]>
Subject: Re: Order Number 600325347

Hi Team,

The customer agreed to pay. Is there any specific SKU for that so we could inform the customer how he will pay?

Please advise. Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Mon, Jul 13, 2020 at 2:30 PM brands <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Since we replace the body frame we need to charge for that spare.
The price is 250 dirhams.

Let me know if your customer is willing to pay the price then will send the item back to your warehouse.

Thanks,.
Regards,

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: repairs <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 13, 2020 10:03 AM
To: Denmark A <[email-masked]<mailto:[email-masked]>>
Cc: brands <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>; Jeffin Joy <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Anas nazzal <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>; Glaiza <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order Number 600325347

Dear Team,

Good day!

The Chicco StyleGo stroller is already fixed.

But we used our spare part due the body frame was defective.

Kindly click link video below 1 & 2 for your reference.

Download link CH79760-96 after inspect vid 1
https://wetransfer.com/downloads/f9e1ca4673680036a08e21b82bfda83620200713052722/8f6ac093dfd6db9bf3e4af1b0e48092d20200713052800/06e0e6

Download link CH79760-96 fixed vid 2
https://wetransfer.com/downloads/cea16c2f2188a835f5e75c81529a46fc20200713053545/59c253452dad9a5a7ff3e0921c80938920200713053624/cd2bf9

Hello Raymond,

Just incase you arranged the invoice.

Item code for StyleGo body frame w/o wheels  (CH792230200).

Thank you.

Regards ,

Ever Villafuerte
Warehouse Service Executive

T: +971 4 347 0597<tel:+97143470597>  M: +971 56 623 0495<tel:+971566230495>
F: +971 4 347 0659<tel:+97143470659>  E: [email-masked]<mailto:[email-masked]>
A: 28B Street Community 368 Al Quoz Industrial Area 3
Dubai, UAE 20717 79344

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: 12 July 2020 11:55 AM
To: repairs <[email-masked]<mailto:[email-masked]>>
Cc: brands <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>; Jeffin Joy <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Anas nazzal <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order Number 600325347

Dear,

Please find  the attached RMA filled up form for your reference.

Regards,

On Sun, Jul 12, 2020 at 11:50 AM repairs <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Good day!

We already received the defective stroller .

Please send us a copy of RMA so we can proceed accordingly.

Regards ,

Ever Villafuerte
Warehouse Service Executive

T: +971 4 347 0597<tel:+97143470597>  M: +971 56 623 0495<tel:+971566230495>
F: +971 4 347 0659<tel:+97143470659>  E: [email-masked]<mailto:[email-masked]>
A: 28B Street Community 368 Al Quoz Industrial Area 3
Dubai, UAE 20717 79344

From: brands <[email-masked]<mailto:[email-masked]>>
Sent: 12 July 2020 08:14 AM
To: Denmark A <[email-masked]<mailto:[email-masked]>>
Cc: rizwan <[email-masked]<mailto:[email-masked]>>; repairs <[email-masked]<mailto:[email-masked]>>; Jeffin Joy <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Anas nazzal <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order Number 600325347

Please send the item in our warehouse for checking.

Regards,

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 12, 2020 8:13 AM
To: brands <[email-masked]<mailto:[email-masked]>>
Cc: rizwan <[email-masked]<mailto:[email-masked]>>; repairs <[email-masked]<mailto:[email-masked]>>; Jeffin Joy <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Anas nazzal <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order Number 600325347

Dear Raymond,

Not yet , I am waiting for your approval.

Regards,
Den mark

On Sun, Jul 12, 2020 at 8:09 AM brands <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Good Morning!
Did you send the item in our warehouse?

Regards,

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 12, 2020 8:08 AM
To: brands <[email-masked]<mailto:[email-masked]>>
Cc: Jeffin Joy <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Anas nazzal <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order Number 600325347

Dear Raymond,

Please respond thank you.

Regards,
Den mark

On Sat, Jul 11, 2020 at 9:51 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Raymond,

Please find the attached RMA filled up form for your reference.

Regards,
Den mark

On Sun, Jul 5, 2020 at 2:00 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Thank you for the confirmation.

As soon as we have collected the item, we will immediately hand it over to you.

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sun, Jul 5, 2020 at 12:12 PM brands <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mary Anne,

We don’t charge for repair but if we need an sparepart we will charge your customer for it.

Regards,

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 5, 2020 11:58 AM
To: brands <[email-masked]<mailto:[email-masked]>>
Cc: Denmark A <[email-masked]<mailto:[email-masked]>>; Jeffin Joy <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Anas nazzal <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order Number 600325347

Hi Team,

May we ask if there is an extra charge the customer needs to pay? Is this still covered by the warranty?

@Denmark A<mailto:[email-masked]>  - please assist with the RMA

@Alina D'Souza<mailto:[email-masked]>  - please arrange the collection, the vendor confirmed they will check it

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Tue, Jun 30, 2020 at 1:28 PM Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,

Kindly assist us with RMA.

Best regards,
Anas Nazzal

On Tue, Jun 30, 2020 at 12:40 PM brands <[email-masked]<mailto:[email-masked]>> wrote:
Hi Anas,

Good day!
kindly send us the RMA with complete details and send the item back to our warehouse for checking. ( RMA is required )

Note: we don’t do house visit for repairing an item. You need to send the item in our warehouse and we will  check and update you.

Regards,

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Anas nazzal <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 30, 2020 12:33 PM
To: brands <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>; Glaiza <[email-masked]<mailto:[email-masked]>>; mili <[email-masked]<mailto:[email-masked]>>
Cc: Jeffin Joy <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>
Subject: Order Number 600325347

Dear Team,

Kindly note that the below customer informed us that Chicco - Duo Style Go Cross Over - Elegance is not working perfectly now and would like to arrange a visit ffo him by the maintenance
team.
The customer agreed to pay any extra charge in case any parts need to be replaced.

Best Regards,
Anas Nazzal