Subject: Re: Order 200285196 // Cancelled Shipment
From: Omar Khaled <[email-masked]>
To: KSA Lastmile <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Ronald Gaviola <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>
Date: Thu, 16 Jul 2020 13:41:14 +0200
List-Id: <ccteam.mumzworld.com>

Dear Team,

Kindly we need urgent update for this case, so we can be able update the
customer.

On Wed, Jul 15, 2020 at 2:49 PM Omar Khaled <[email-masked]> wrote:

> Dear Team,
>
> Kindly need your support regarding the below case as per the tracking
> number shown delivered and then cancelled order :
>
> Order Number #200285196_2
> Courier : iMile
> AWB : 605142048309
>
>  However, this shipment included 3 items and there is a CRA that has been
> created CRAKTM8464 , for 2 items only.
>
> So we need to know what exactly happened for this shipment so we can
> proceed further, if we are going to refund the customer with the whole 3
> items or not, as per the credit memo created for 2 items only.
>
>
> Thanks & Regards,
> Omar Khaled
>