Subject: Re: 600822101 AWB: 4218727516 Partial Delivery << Reference ID: 60718449 >>
From: Mary Anne Agapito <[email-masked]>
To: "ae.mumzworld" <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, Taqwa Ali <[email-masked]>, Naib Khan <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Maria Katrina Bautista <[email-masked]>, Uae Lastmile <[email-masked]>, KSA Lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Thu, 16 Jul 2020 14:55:14 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

As per the customer, she called your office a couple of weeks ago to ask if
it's lost and the help center confirmed to her that the remaining items are
with you. The case is being handled by your management team in Riyadh but
no one contacted her.

The item she only received was a bike that came from 1 box. The rest are
missing.

600822101 AL-NC-SPEK6
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=1097369> Nutricook
- Smart Pot Eko 9-in-1 Electric Pressure Cooker 6L

600822101 NGT-FCIN116701
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=1075538>
Faber-Castell
- Tri Grip Paint Brushes, Round, Pack of 7

600822101 PST-CY58-8165
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=224340> Crayola
8 Window Markers
600822101 ANE-BCLSMCAVALLO-24
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=1070209> Disney
- Spiderman Boys Clogs - Red_24

@Ronald Gaviola <[email-masked]> @Naib Khan <[email-masked]>  -
please assist as well.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, Jul 14, 2020 at 7:42 AM ae.mumzworld via customer care <
[email-masked]> wrote:

> Hi Ronald,
>
>
> Good day.
>
>
> As per invoice, it mentions 3 pieces. However, only two pieces were
> collected by the courier & delivered back in May.
>
>
> 1 piece delivered on : May 29th, via third party.
>
>
> 2 Piece delivered on : 28th June, received by : LAYAL.
>
>
> Should you require any further assistance, please contact me directly.
>
>
> Best Regards,
>
> *Khalid Khalfan*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked]
> >> Subject: Re: 600822101 AWB: 4218727516 Partial Delivery << Reference
> ID: 60718449 >>
> >> Sent: Mon, 13 Jul 2020 15:14:06 UTC+04:00
> >>
> >>
> Khalid,
>
> >>
> 3 packages were handed over to DHL as per the manifest.
>
> >>
>
> >>
> [[:removedImage(image.png):]]
> >>
>
> >>
>
> >>
>
> >>
>
> >>
> Regards,
> Ronald
>
> >>
>
>
> >>
> On Fri, Jul 10, 2020 at 12:41 AM ae.mumzworld via lastmile <
> [email-masked]> wrote:
> >>
>
>> Hi Taqwa,
>>
>>
>> >>
>>
>> Good day.
>>
>>
>> >>
>>
>> The complete shipment was already delivered, in June. 1 piece delivered
>> via third part, 2nd piece delivered directly from our side, received by
>> : LAYAL.
>>
>>
>> >>
>> Should you require any further assistance, please contact me directly.
>>
>> Best Regards,
>>
>> >>
>> *Khalid Khalfan*
>> Key Account Advisor
>>
>> >>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>> 2924114
>>
>>
>> >>
>>
>> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
>> >>
>>
>>
>> >>
>>
>> >>
>>
>>
>> >>
>>
>> >>
>>
>>
>> >>
>> >>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked], [email-masked]
>> >> Cc: [email-masked], [email-masked], [email-masked],
>> [email-masked], [email-masked],
>> [email-masked]
>> >> Subject: Re: 600822101 AWB: 4218727516 Partial Delivery
>> >> Sent: Wed, 08 Jul 2020 16:29:48 UTC+04:00
>> >>
>> >>
>> Dear Team
>>
>> >>
>> The called to follow up, she received only 1 package instead of 3
>>
>> >>
>> [[:removedImage(image.png):]]
>> >>
>>
>> >>
>> [[:removedImage(image.png):]]
>> >>
>>
>>
>> >>
>> Regards
>> Taqwa
>>
>>
>> >>
>> On Sat, Jul 4, 2020 at 10:31 AM Naib Khan <[email-masked]> wrote:
>> >>
>>
>>> DHL,
>>>
>>> >>
>>> please delivered the missing box ASAP.customer upset
>>>
>>> >>
>>> [[:removedImage(image.png):]]
>>> >>
>>>
>>> >>
>>> Regards.
>>> Naib
>>>
>>
>> >>
>>
>>
>> >>
>>
>>
>> --
>> >> You received this message because you are subscribed to the Google
>> Groups "lastmile" group.
>> >> To unsubscribe from this group and stop receiving emails from it, send
>> an email to [email-masked]
>> ([email-masked]) .
>> >> To view this discussion on the web visit
>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/1114166998.21511.1594327264032%40czcholspc000160.prg-dc.dhl.com
>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/1114166998.21511.1594327264032%40czcholspc000160.prg-dc.dhl.com?utm_medium=email&utm_source=footer>
>> .
>> >>
>
>
>
>