Subject: Re: [EXTERNAL] 1Z289F8W6757253330 100163091 update delivery
From: Mary Anne Agapito <[email-masked]>
To: Pankaj Mahey <[email-masked]>, "Returns.fc" <[email-masked]>
Cc: lastmile <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Thu, 16 Jul 2020 14:21:43 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Is the item has already in the warehouse?

Are we still able to reship it? If so, who is the courier?

If not please confirm as well, the customer wants his money back instead.

Customer wants an urgent update today.

Please advise. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Jul 15, 2020 at 11:02 PM Pankaj Mahey <[email-masked]> wrote:

> Dear CS Mumz Team,,
>
>
> FYI  for further action
>
> Thanks & Regards
> Pankaj
>
> On Sun, Jul 12, 2020 at 9:55 AM <[email-masked]> wrote:
>
>>
>>
>> Pankaj
>>
>>
>>
>> See attached, its returned back to you
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Best Regards
>>
>>
>>
>>
>>
>> *Chantelle Cardozo*
>>
>> Preferred Customer Associate
>>
>>
>>
>> *UPS Gulf LLC *
>>
>> Al Moosa Tower 2, 25 Floor
>>
>> Sheikh Zayed Road, P.O. Box 26026
>>
>> Dubai, United Arab Emirates
>>
>> Tel +971 4 3815278
>>
>> Mobile 00971561770264
>>
>> Fax +971 4 3390835
>>
>> [email-masked]
>>
>>
>>
>> *Existing UPS rates will be revised effective 01 January 2020. For more
>> information on the annual General Rate Increase (GRI) applicable to your
>> account, please contact your Account Manager or call UPS Customer Service
>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>> 29th December 2019. *
>>
>>
>>
>> *From:* Pankaj Mahey [mailto:[email-masked]]
>> *Sent:* Sunday, July 12, 2020 12:49 AM
>> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>;
>> Uae Cs (BMM5DBK) <[email-masked]>; lastmile <[email-masked]>;
>> customer care <[email-masked]>; Returns.fc <
>> [email-masked]>
>> *Subject:* [EXTERNAL] 1Z289F8W6757253330 100163091 update delivery
>>
>>
>>
>> CAUTION! This email originated outside of the organization. Please do not
>> open attachments or click links from an unknown or suspicious origin.
>> ------------------------------
>>
>> Dear UPS,
>>
>>
>>
>> CX complaint they did not receive this shipment please investigate and
>> revert to us ASAP.
>>
>>
>>
>>
>>
>>
>> please do the needful
>>
>>
>>
>> Thanks
>>
>> Pankaj
>>
>