Subject: Re: TRUST PILOT COMPLAINT - UAE RETURN - VERY URGENT CASE - ITEM NOT COLLECTED SINCE MARCH #600738863- 826394
From: "Alina D'Souza" <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Malak Nobeh <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Kenneth Nwaso <[email-masked]>, Denmark A <[email-masked]>, Mumzworld Returns <[email-masked]>, Shady Elgendy <[email-masked]>, Asad <[email-masked]>
Date: Thu, 16 Jul 2020 13:20:32 +0400
List-Id: <ccteam.mumzworld.com>

Hi Malak,

Please advise the customer as we have attempted in the past as well

Kindly advise

Regards,
Alina

On Thu, Jul 16, 2020 at 12:53 PM Mostafa saad <[email-masked]>
wrote:

> Deras,
>
> the driver has been called the customer many times but the customer still
> not responding.
>
> and this issue happened before from this customer as the CRA was canceled
> before regarding the same issue
>
> Attached Capture for the customer building  from the driver
>
>
>
> Regards
> Mostafa Saad
>
>
>
> On Thu, Jul 16, 2020 at 12:41 PM Mostafa saad <[email-masked]>
> wrote:
>
>> @Malak Nobeh <[email-masked]>  The driver now outside the place but
>> the customer is not responding
>>
>> So can you provide the room number our the apartment or call the customer
>> again and inform him to answering the driver call
>>
>>
>> Regards
>> Mostafa Saad
>>
>>
>>
>> On Thu, Jul 16, 2020 at 11:43 AM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> Hi Mostafa,
>>>
>>> Updated the sheet please arrange collection
>>>
>>> Regards,
>>> Alina
>>>
>>> On Thu, Jul 16, 2020 at 11:39 AM Malak Nobeh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Mostafa,
>>>>
>>>> We need to collect the item *today *it self , the customer in sharjah
>>>> , and her case pending for more than 2 months.
>>>>
>>>> Thanks.
>>>>
>>>>
>>>>
>>>> On Thu, 16 Jul 2020 at 11:33, Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> Please ignore the last reply
>>>>>
>>>>>
>>>>> We will collect it ASAP.
>>>>>
>>>>> Regards
>>>>> Mostafa Saad
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jul 16, 2020 at 11:32 AM Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Alina D'Souza <[email-masked]>  Please clarify the CRA to
>>>>>> proceed.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>> Mostafa Saad
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jul 16, 2020 at 10:58 AM Malak Nobeh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Mustafa,
>>>>>>>
>>>>>>>
>>>>>>> Please let us know what is the update for the CRA_AR_RE10887 , this
>>>>>>> collection is pending for a VERY long time and its shown as pending.
>>>>>>> Customer over social media.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>
>>>> --
>>>>
>>>>