Subject: Re: Order #600825797 // Sku :JB-182884 // Name :Kenwood - Kitchen Machine KM636 // Warranty check
From: Mary Anne Agapito <[email-masked]>
To: Nadeem Ahmed Khan <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>, Morgan Vaz <[email-masked]>, Ronny Mekkandathil Sunny <[email-masked]>, Mohamed Magdy <[email-masked]>, Denmark A <[email-masked]>
Date: Thu, 16 Jul 2020 12:35:42 +0400
List-Id: <ccteam.mumzworld.com>

Hi Nadeem,

Apologies for the late reply.

The customer agreed on the replacement but do you have the specific SKU for
that item so we can place the order? Otherwise, please advise us how can
the customer make a payment.

Furthermore, the customer wants the damaged item to be returned to her as
well.

Please advise. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jun 28, 2020 at 1:25 PM Denmark A <[email-masked]> wrote:

> Dear Alina,
>
> Please update.
>
> @customer care <[email-masked]> Please inform the customer.
>
> Regards,
> Den mark
>
> On Sat, Jun 27, 2020 at 11:53 AM Denmark A <[email-masked]> wrote:
>
>> Dear Alina,
>>
>> Please update the customer.
>>
>> Regards,
>> Den mark
>>
>> On Mon, Jun 22, 2020 at 4:10 PM Denmark A <[email-masked]> wrote:
>>
>>> Dear Nadeem,
>>>
>>> Thank  you for informing us.
>>>
>>> @Alina D'Souza <[email-masked]> Please inform the
>>> customer regarding this matter.
>>>
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Mon, Jun 22, 2020 at 4:04 PM Nadeem Ahmed Khan <
>>> [email-masked]> wrote:
>>>
>>>> Dear Denmark,
>>>>
>>>> Below mentioned is an attachment part which is subject to wear and
>>>> tear. Secondly it seems to have got damaged due to misuse. Hence, this is
>>>> not covered in warranty. Its replacement will cost AED 375/-.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Nadeem
>>>>
>>>>
>>>>
>>>> <https://www.jashanmalgroup.com/>
>>>> Nadeem Ahmed Khan​
>>>> Supervisor
>>>> Jashanmal National Company LLC
>>>> PO Box  1545 ,  Dubai ,  United Arab Emirates
>>>> Tel: *+97143785717 Ext:    4717* <+97143785717%20Ext:%20%20%20%204717>
>>>> [email-masked]* <[email-masked]>
>>>> *www.jashanmalgroup.com* <https://www.jashanmalgroup.com/>
>>>> From: Denmark A [mailto:[email-masked]]
>>>> *Sent:* Monday, June 22, 2020 2:18 PM
>>>> *To:* Nadeem Ahmed Khan <[email-masked]>
>>>> *Subject:* Fwd: Order #600825797 // Sku :JB-182884 // Name :Kenwood -
>>>> Kitchen Machine KM636 // Warranty check
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> ---------- Forwarded message ---------
>>>> From: *Denmark A* <[email-masked]>
>>>> Date: Sun, Jun 21, 2020 at 12:31 PM
>>>> Subject: Order #600825797 // Sku :JB-182884 // Name :Kenwood - Kitchen
>>>> Machine KM636 // Warranty check
>>>> To: Rajesh Seetharama Bangera <[email-masked]>,
>>>> Thamaraiselvan Rajasekar <[email-masked]>, Alquoze
>>>> Warehouse - GM 1 <[email-masked]>, Davinder Ram <
>>>> [email-masked]>, Anjit Singh <
>>>> [email-masked]>, <[email-masked]>, <
>>>> [email-masked]>
>>>> Cc: customer care <[email-masked]>, Returns.fc <
>>>> [email-masked]>, Alina D'Souza <[email-masked]>, Samran
>>>> Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>
>>>>
>>>>
>>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation.
>>>>
>>>>
>>>>
>>>> Return Reason:doesnt_work_or_defective
>>>> Comments :Want to fix whisker
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>> ------------------------------
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>>>