Subject: Re: SO/ 200285246 / Customer complained/ Plz contact
From: Taqwa Ali <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Radwa Ali <[email-masked]>, Ahmed Irfan <[email-masked]>, Zubair Wahid <[email-masked]>, Anas nazzal <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>
Date: Thu, 16 Jul 2020 11:20:08 +0400
List-Id: <ccteam.mumzworld.com>

Dear Hussain

can u assist as urgent  , CM want a refund

Regards
Taqwa

On Wed, Jul 15, 2020 at 11:39 AM Shipa Delivery Support (
[email-masked]) <[email-masked]> wrote:

> Dear All,
>
>
>
>
>
>
> We haven't received the shipment from your side.
>
>
>
>
>
> Best regards
>
>
>
> Ahmad Alqatawna
> Customer Care
> <https://www.shipa.com>
> *M:* 800 SHIPA
> www.shipa.com
>
> ------------------------------
> *From: *CST000000006 Shipa Customer Customer <[email-masked]>
> *Sent: *15/7/2020 10:20 AM GMT+04:00
> *To: [email-masked]
> *Cc: [email-masked]; [email-masked]; [email-masked];
> [email-masked]; [email-masked]; [email-masked];
> [email-masked]
> *Subject: *Re: SO/ 200285246 / Customer complained/ Plz contact
>
> Hi Team,
> Please confirm the status of the AWB#  SOR004532048  is this has been
> returned to our WH and cancelled as the customer wants a refund.
> @Ahmed Irfan <[email-masked]>  Please advise if you received the
> item as we need to refund the customer and this is pending since May 2020.
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
> On Tue, Jul 14, 2020 at 11:45 AM Taqwa Ali <[email-masked]> wrote:
>
>> Dear Team
>>
>> Please cancel the order, CM want a refund
>>
>> @Hussain Firoz Miyagamwala <[email-masked]> Please receive CRA
>>
>>
>> Regards
>> Taqwa
>>
>> On Fri, Jul 3, 2020 at 4:33 PM Anas nazzal <[email-masked]> wrote:
>>
>>> Dear Team,
>>>
>>> Kindly note that the below customer called again to inform that she
>>> wants to get order and doesn't want to go for refund option.
>>> The customer will report to economic department if no delivery was done
>>> within this week.
>>>
>>> Best regards,
>>> Anas Nazzal
>>>
>>> On Tue, Jun 30, 2020 at 12:28 PM Angeli Fontillas <[email-masked]>
>>> wrote:
>>>
>>>> Hello Team,
>>>>
>>>> Customer can  no longer wait and insisted to cancel and get a refund.
>>>>
>>>> Please raise CRA to request for a refund.
>>>>
>>>> Thank you.
>>>>
>>>> On Thu, 21 May 2020 at 10:13, Heba Abd al rahman <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear All,
>>>>>
>>>>> Please the Customer SO 200285246/
>>>>> Shipa-KSA/ SOR004532048
>>>>>
>>>>> has not received the shipment from the courier and he submitted
>>>>> complaints. Please try to contact the customer.
>>>>>
>>>>> Thank you
>>>>> Heba Abdalrahman
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>> *Regards,*
>>>>
>>>> *Angeli Fontillas*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>