Subject: Re: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name :Kuvings Whole Slow Juicer & Smoothie - Red // Defective
From: Abdelmohsen basha <[email-masked]>
To: Evelyn Fernandes <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>, Abhilash Shekar <[email-masked]>, Jim Fullon <[email-masked]>, Denmark A <[email-masked]>
Date: Thu, 16 Jul 2020 10:45:59 +0400
List-Id: <ccteam.mumzworld.com>

Hello Evelyn,

Thanks for your cooperation, kindly issue a credit note for the item.

Thanks

On Thu, 16 Jul 2020 at 09:57, Denmark A <[email-masked]> wrote:

> Dear Mohamed,
>
> Please advise.
>
> Regards,
> Den mark
>
>
> On Thu, Jul 16, 2020 at 9:48 AM Evelyn Fernandes <
> [email-masked]> wrote:
>
>> Hi Denmark,
>>
>>
>>
>> The machine is working fine, would you like to collect this?
>>
>>
>>
>> Best Regards,
>>
>> Evelyn Fernandes | Sales Coordinator
>>  [image:
>> https://beta.tavolashop.com/qa/signature/4homes-logo-english.jpg]
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tavolashop.com%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7Cf672afcf584c45938a5308d6f47c85cb%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C636965212990065710&sdata=aroWt9%2B0rJLrJKX1Ww7CUOmrsvexsEsgZM9QIxieBbw%3D&reserved=0>
>> Gold & Diamond Park, Building #4 Office #133
>> PO Box : 61379
>> Dubai , United Arab Emirates
>>
>> Tel:
>>
>> +971 (4) 3807611 ext 209
>>
>> Fax:
>>
>> +971 (4) 3807612
>>
>>
>>
>> http://www.4homes.ae
>>
>>
>> If you are not the intended recipient of this email, please notify the
>> sender and delete this email from your system. We do not assume any
>> liability for any damages caused by the transmission of any virus by this
>> email, or for any errors or omissions in the content of this message as a
>> result of the transmission. No employee or agent is authorized to conclude
>> any binding agreement on behalf of 4Homes FZCO with another party by email
>> without the express written confirmation of the authorized signatory of the
>> company.
>>
>>
>>
>> *From:* Evelyn Fernandes
>> *Sent:* Monday, July 13, 2020 8:12 PM
>> *To:* Denmark A <[email-masked]>
>> *Cc:* Jim Fullon <[email-masked]>; Abdelmohsen basha <
>> [email-masked]>; customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> Abhilash Shekar <[email-masked]>; Mohamed Magdy <
>> [email-masked]>
>> *Subject:* RE: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name
>> :Kuvings Whole Slow Juicer & Smoothie - Red // Defective
>>
>>
>>
>> Hi Denmark,
>>
>>
>>
>> Please see the attached video, the machine is completely working fine,
>> this is a premium brand we didn’t encountered such issues except if
>> mishandling or misusage
>>
>>
>>
>> Best Regards,
>>
>> Evelyn Fernandes | Sales Coordinator
>>  [image:
>> https://beta.tavolashop.com/qa/signature/4homes-logo-english.jpg]
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tavolashop.com%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7Cf672afcf584c45938a5308d6f47c85cb%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C636965212990065710&sdata=aroWt9%2B0rJLrJKX1Ww7CUOmrsvexsEsgZM9QIxieBbw%3D&reserved=0>
>> Gold & Diamond Park, Building #4 Office #133
>> PO Box : 61379
>> Dubai , United Arab Emirates
>>
>> Tel:
>>
>> +971 (4) 3807611 ext 209
>>
>> Fax:
>>
>> +971 (4) 3807612
>>
>>
>>
>> http://www.4homes.ae
>>
>>
>> If you are not the intended recipient of this email, please notify the
>> sender and delete this email from your system. We do not assume any
>> liability for any damages caused by the transmission of any virus by this
>> email, or for any errors or omissions in the content of this message as a
>> result of the transmission. No employee or agent is authorized to conclude
>> any binding agreement on behalf of 4Homes FZCO with another party by email
>> without the express written confirmation of the authorized signatory of the
>> company.
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked] <[email-masked]>]
>> *Sent:* Monday, July 13, 2020 1:02 PM
>> *To:* Evelyn Fernandes <[email-masked]>
>> *Cc:* Jim Fullon <[email-masked]>; Abdelmohsen basha <
>> [email-masked]>; customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> Abhilash Shekar <[email-masked]>; Mohamed Magdy <
>> [email-masked]>
>> *Subject:* Re: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name
>> :Kuvings Whole Slow Juicer & Smoothie - Red // Defective
>>
>>
>>
>> Dear Evelyn,
>>
>>
>>
>> Thank you for your email, our driver will hand it over to your team
>> today.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Mon, Jul 13, 2020 at 12:56 PM Evelyn Fernandes <
>> [email-masked]> wrote:
>>
>> Hi Denmark,
>>
>> Noted on that, once the item is returned only then we will issue the CN.
>> Thank you
>>
>>
>>
>> Best Regards,
>>
>> Evelyn Fernandes | Sales Coordinator
>>  [image:
>> https://beta.tavolashop.com/qa/signature/4homes-logo-english.jpg]
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tavolashop.com%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7Cbc323800445d409c220c08d8270b4fcd%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637302276847863607&sdata=v9jvZ%2Bi7tm1tgt6Iu%2F6jOaFlZIUlCbTSkAJlz5GsW2Y%3D&reserved=0>
>> Gold & Diamond Park, Building #4 Office #133
>> PO Box : 61379
>> Dubai , United Arab Emirates
>>
>> Tel:
>>
>> +971 (4) 3807611 ext 209
>>
>> Fax:
>>
>> +971 (4) 3807612
>>
>>
>>
>> http://www.4homes.ae
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.4homes.ae%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7Cbc323800445d409c220c08d8270b4fcd%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637302276847863607&sdata=TE%2FuSguUo93gZpGrA2%2FIjEsM245E5%2BLxtYOGMhq1STM%3D&reserved=0>
>>
>>
>> If you are not the intended recipient of this email, please notify the
>> sender and delete this email from your system. We do not assume any
>> liability for any damages caused by the transmission of any virus by this
>> email, or for any errors or omissions in the content of this message as a
>> result of the transmission. No employee or agent is authorized to conclude
>> any binding agreement on behalf of 4Homes FZCO with another party by email
>> without the express written confirmation of the authorized signatory of the
>> company.
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Monday, July 13, 2020 11:26 AM
>> *To:* Evelyn Fernandes <[email-masked]>
>> *Cc:* Abdelmohsen basha <[email-masked]>; customer care <
>> [email-masked]>; Returns.fc <[email-masked]>; Alina
>> D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>;
>> Umang Mehrotra <[email-masked]>; Abhilash Shekar <
>> [email-masked]>; Mohamed Magdy <[email-masked]>
>> *Subject:* Re: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name
>> :Kuvings Whole Slow Juicer & Smoothie - Red // Defective
>>
>>
>>
>> Dear Evelyn,
>>
>>
>>
>> We are returning this item as it is faulty as the same issue does not
>> resolve and the customer facing the same issue.
>>
>> Please find the attached VRA copy for your reference and issue us a
>> credit note.
>>
>>
>>
>> On Mon, Jul 13, 2020 at 11:10 AM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>> +Abdelmohsen basha <[email-masked]>
>>
>>
>>
>> On Sun, Jul 12, 2020 at 3:46 PM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>> accept the item for the customer and  get refunded and to be deducted
>> from the vendor.
>>
>>
>>
>> Thanks
>>
>>
>>
>>
>>
>> On Sun, Jul 12, 2020 at 2:48 PM Denmark A <[email-masked]> wrote:
>>
>> Dear Evelyn,
>>
>>
>>
>> Good Day,
>>
>>
>>
>> Customer returned the repaired item and she stated that the same issue
>> occurred once again.
>>
>>
>>
>> Return Reason:doesnt_work_or_defective
>> Comments :It’s not working and this is the second return
>>
>>
>>
>> Appreciate your prompt response, Thank you .
>>
>>
>>
>> Regards,
>> Den mark
>>
>>
>>
>> On Mon, Jun 29, 2020 at 9:18 AM Evelyn Fernandes <
>> [email-masked]> wrote:
>>
>> Dear Denmark,
>>
>>
>>
>> Thank you for the update,
>>
>>
>>
>> Best Regards,
>>
>> Evelyn Fernandes | Sales Coordinator
>>  [image:
>> https://beta.tavolashop.com/qa/signature/4homes-logo-english.jpg]
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tavolashop.com%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7Cbc323800445d409c220c08d8270b4fcd%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637302276847873599&sdata=8rm9elrFW8kaQLKYcuu%2F%2FIU%2BllrnokuVyKGxObK5prE%3D&reserved=0>
>> Gold & Diamond Park, Building #4 Office #133
>> PO Box : 61379
>> Dubai , United Arab Emirates
>>
>> Tel:
>>
>> +971 (4) 3807611 ext 209
>>
>> Fax:
>>
>> +971 (4) 3807612
>>
>>
>>
>> http://www.4homes.ae
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.4homes.ae%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7Cbc323800445d409c220c08d8270b4fcd%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637302276847873599&sdata=MzZ8gEwmdE1lm7GNALiWOYOMCfTd5Kde9tv3FQb9ZpY%3D&reserved=0>
>>
>>
>> If you are not the intended recipient of this email, please notify the
>> sender and delete this email from your system. We do not assume any
>> liability for any damages caused by the transmission of any virus by this
>> email, or for any errors or omissions in the content of this message as a
>> result of the transmission. No employee or agent is authorized to conclude
>> any binding agreement on behalf of 4Homes FZCO with another party by email
>> without the express written confirmation of the authorized signatory of the
>> company.
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Monday, June 29, 2020 8:20 AM
>> *To:* Evelyn Fernandes <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> Mohamed Magdy <[email-masked]>; Abhilash Shekar <
>> [email-masked]>
>> *Subject:* Re: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name
>> :Kuvings Whole Slow Juicer & Smoothie - Red // Defective
>>
>>
>>
>> Dear Evelyn,
>>
>>
>>
>> Repaired item received with thanks.
>>
>>
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Jun 28, 2020 at 9:38 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Evelyn,
>>
>>
>>
>> Item was dispatched already last 23/06/2020 please check with your team.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Sat, Jun 27, 2020 at 12:03 PM Evelyn Fernandes <
>> [email-masked]> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> Please send the item to our GDP warehouse attn.: Jim. Also please send a
>> picture of the drum lid
>>
>>
>>
>> Best Regards,
>>
>> Evelyn Fernandes | Sales Coordinator
>>  [image:
>> https://beta.tavolashop.com/qa/signature/4homes-logo-english.jpg]
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tavolashop.com%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7Cbc323800445d409c220c08d8270b4fcd%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637302276847883595&sdata=tU80Bd97OPTneED0LeHHiNsRzDQSgwLhhwRjZoX5N98%3D&reserved=0>
>> Gold & Diamond Park, Building #4 Office #133
>> PO Box : 61379
>> Dubai , United Arab Emirates
>>
>> Tel:
>>
>> +971 (4) 3807611 ext 209
>>
>> Fax:
>>
>> +971 (4) 3807612
>>
>>
>>
>> http://www.4homes.ae
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.4homes.ae%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7Cbc323800445d409c220c08d8270b4fcd%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637302276847883595&sdata=ppeJuILd1rJPCQMKQVT1YVXvTG1pD%2Bb1Ys7vsLjAlMU%3D&reserved=0>
>>
>>
>> If you are not the intended recipient of this email, please notify the
>> sender and delete this email from your system. We do not assume any
>> liability for any damages caused by the transmission of any virus by this
>> email, or for any errors or omissions in the content of this message as a
>> result of the transmission. No employee or agent is authorized to conclude
>> any binding agreement on behalf of 4Homes FZCO with another party by email
>> without the express written confirmation of the authorized signatory of the
>> company.
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Saturday, June 27, 2020 11:56 AM
>> *To:* Evelyn Fernandes <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> Mohamed Magdy <[email-masked]>; Abhilash Shekar <
>> [email-masked]>
>> *Subject:* Re: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name
>> :Kuvings Whole Slow Juicer & Smoothie - Red // Defective
>>
>>
>>
>> Dear Evelyn,
>>
>>
>>
>> Please update.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Thu, Jun 18, 2020 at 2:51 PM Denmark A <[email-masked]> wrote:
>>
>> Hi Evelyn,
>>
>>
>>
>> Apologies please find the attached .
>>
>>
>>
>> On Thu, Jun 18, 2020 at 2:47 PM Evelyn Fernandes <
>> [email-masked]> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> There is no attachment
>>
>>
>>
>> Best Regards,
>>
>> Evelyn Fernandes | Sales Coordinator
>>  [image:
>> https://beta.tavolashop.com/qa/signature/4homes-logo-english.jpg]
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tavolashop.com%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7Cbc323800445d409c220c08d8270b4fcd%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637302276847883595&sdata=tU80Bd97OPTneED0LeHHiNsRzDQSgwLhhwRjZoX5N98%3D&reserved=0>
>> Gold & Diamond Park, Building #4 Office #133
>> PO Box : 61379
>> Dubai , United Arab Emirates
>>
>> Tel:
>>
>> +971 (4) 3807611 ext 209
>>
>> Fax:
>>
>> +971 (4) 3807612
>>
>>
>>
>> http://www.4homes.ae
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.4homes.ae%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7Cbc323800445d409c220c08d8270b4fcd%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637302276847893587&sdata=7SOGChk0PnOLa%2F6IUu4GZOlv9QP2b5xgaLehEpgVMCw%3D&reserved=0>
>>
>>
>> If you are not the intended recipient of this email, please notify the
>> sender and delete this email from your system. We do not assume any
>> liability for any damages caused by the transmission of any virus by this
>> email, or for any errors or omissions in the content of this message as a
>> result of the transmission. No employee or agent is authorized to conclude
>> any binding agreement on behalf of 4Homes FZCO with another party by email
>> without the express written confirmation of the authorized signatory of the
>> company.
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Thursday, June 18, 2020 2:43 PM
>> *To:* Evelyn Fernandes <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> Mohamed Magdy <[email-masked]>; Abhilash Shekar <
>> [email-masked]>
>> *Subject:* Re: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name
>> :Kuvings Whole Slow Juicer & Smoothie - Red // Defective
>>
>>
>>
>> Hi Evelyn,
>>
>>
>>
>> Please find the attached sales invoice for your reference.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Thu, Jun 18, 2020 at 2:39 PM Evelyn Fernandes <
>> [email-masked]> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> Please send us the invoice of this order, and also you can send this item
>> to our GDP office attn.: *Jim .*
>>
>>
>>
>> He will check the item and let us know. Thank you
>>
>>
>>
>> Best Regards,
>>
>> Evelyn Fernandes | Sales Coordinator
>>  [image:
>> https://beta.tavolashop.com/qa/signature/4homes-logo-english.jpg]
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tavolashop.com%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7Cbc323800445d409c220c08d8270b4fcd%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637302276847893587&sdata=bi34R0fdobfc4y9Gy5EWbft84zq9w8tCTC7XrYzJtjQ%3D&reserved=0>
>> Gold & Diamond Park, Building #4 Office #133
>> PO Box : 61379
>> Dubai , United Arab Emirates
>>
>> Tel:
>>
>> +971 (4) 3807611 ext 209
>>
>> Fax:
>>
>> +971 (4) 3807612
>>
>>
>>
>> http://www.4homes.ae
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.4homes.ae%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7Cbc323800445d409c220c08d8270b4fcd%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637302276847903586&sdata=bhfkYZFy7GCX9Me05kQa2LBW1SaOOsqwsFciFyWaw%2Fg%3D&reserved=0>
>>
>>
>> If you are not the intended recipient of this email, please notify the
>> sender and delete this email from your system. We do not assume any
>> liability for any damages caused by the transmission of any virus by this
>> email, or for any errors or omissions in the content of this message as a
>> result of the transmission. No employee or agent is authorized to conclude
>> any binding agreement on behalf of 4Homes FZCO with another party by email
>> without the express written confirmation of the authorized signatory of the
>> company.
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Thursday, June 18, 2020 9:34 AM
>> *To:* [email-masked]; Abhilash Shekar <[email-masked]>;
>> Evelyn Fernandes <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> Mohamed Magdy <[email-masked]>
>> *Subject:* Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name :Kuvings
>> Whole Slow Juicer & Smoothie - Red // Defective
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Return Reason:doesnt_work_or_defective
>> Comments :It stopped working after a few times of use! I need to fix it
>> since there is warranty
>>
>>
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>> --
>>
>>