Subject: Re: Urgent Warranty Confirmation / SKU MMZT-042.0011 - Order No. 600839981
From: Ma Lourdes <[email-masked]>
To: Mohamed Magdy <[email-masked]>, Angeli Fontillas <[email-masked]>, Riyas Abdul Rahim <[email-masked]>
Cc: Returns.fc <[email-masked]>, Denmark A <[email-masked]>, Mostafa saad <[email-masked]>, Alina D'Souza <[email-masked]>, Hyacinth Joyce <[email-masked]>, customer care <[email-masked]>, John Garcia <[email-masked]>, Yaseen Shaqra <[email-masked]>, Mary Anne Agapito <[email-masked]>, Mummazone Medical Equipment <[email-masked]>
Date: Thu, 16 Jul 2020 06:38:44 +0000
List-Id: <ccteam.mumzworld.com>

Dear Partner;
I was advised yesterday that the Item was already checked and fix by the technician and will be sent today thru your driver..

Regards.

Mary KP

________________________________
From: Mohamed Magdy <[email-masked]>
Sent: 16 July 2020 09:34
To: Angeli Fontillas <[email-masked]>; Riyas Abdul Rahim <[email-masked]>
Cc: Returns.fc <[email-masked]>; Denmark A <[email-masked]>; Ameera Jinnah Meeran <[email-masked]>; Ma Lourdes <[email-masked]>; Mostafa saad <[email-masked]>; Alina D'Souza <[email-masked]>; Hyacinth Joyce <[email-masked]>; customer care <[email-masked]>; John Garcia <[email-masked]>; Yaseen Shaqra <[email-masked]>; Mary Anne Agapito <[email-masked]>
Subject: Re: Urgent Warranty Confirmation / SKU MMZT-042.0011 - Order No. 600839981

@Mummazone Accounts<mailto:[email-masked]> ....Please note if we didint receive an update today before EOD we will accept the item for the customer and it will be deducted from your end.

Thanks

On Wed, Jul 15, 2020 at 6:02 PM Angeli Fontillas <[email-masked]<mailto:[email-masked]>> wrote:
Hello Team,

May we have an update on this please?

Customer is following up.

Thank you.

On Mon, 13 Jul 2020 at 18:36, Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

The customer called again and wants a replacement by tomorrow otherwise she wants her money back so she can buy from somewhere else.

Please assist. Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Mon, Jul 13, 2020 at 6:19 PM Yaseen Shaqra <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please confirm if the item was received at your end

On Mon, Jul 13, 2020 at 11:54 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Mary,

Item still with us and will be dispatched today by our driver thank you.

Regards,
Den mark

On Sun, Jul 12, 2020 at 3:20 PM Hyacinth Joyce <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mostafa,

Please ensure that collection will be done Today.

Thank you.

Best Regards,
Joyce Alvarado

Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sun, 12 Jul 2020 at 11:37, Mostafa saad <[email-masked]<mailto:[email-masked]>> wrote:
Hello Alina

Assign  now to ( Mumz Driver ) to collect it

Regards
Mostafa Saad

On Sun, Jul 12, 2020 at 11:31 AM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
@Mostafa saad<mailto:[email-masked]> Please arrange a collection asap customer on social media needs repaired urgently.

@Denmark A<mailto:[email-masked]> FYI

Regards,
Alina

On Sun, Jul 12, 2020 at 10:34 AM Hyacinth Joyce <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mary,

Thank you for your time earlier over the phone. As agreed we will arrange collection of the item and will send to you immediately.

Best Regards,
Joyce Alvarado

Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sat, 11 Jul 2020 at 10:13, Hyacinth Joyce <[email-masked]<mailto:[email-masked]>> wrote:
Hi team,

The customer called and informed that she just opened the item and the pump is not working at all.

600839981_1     MMZT-042.0011<https://3651277.app.netsuite.com/app/common/item/item.nl?id=88692>        Medela Free Style Breast Pump   1

The customer just gave birth and need the item on an URGENTLY.

Kindly assist asap.

Thank you.

Best Regards,
Joyce Alvarado

Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

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Best Regards,

Yaseen Shaqra

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

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Regards,

Angeli Fontillas
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

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