Subject: Re: [EXTERNAL] 200305593 AWB: 1Z289F8W6757425449 Reship Urgent
From: Mary Anne Agapito <[email-masked]>
To: Ahmed Irfan <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: Samiya Sheikh <[email-masked]>, KSA Lastmile <[email-masked]>, Angeli Fontillas <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Dipayan Banerjee <[email-masked]>, Naib Khan <[email-masked]>, Taqwa Ali <[email-masked]>
Date: Thu, 16 Jul 2020 10:07:51 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ahmed and Hussain,

Has this already been returned to you? The customer wants a credit card
refund, not a gc.

Please create the CRA to initiate a refund. The customer is extremely upset.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, Jul 14, 2020 at 10:22 AM Taqwa Ali <[email-masked]> wrote:

> Dear Team
>
> Please receive CRA, CM want GC refund
>
> Regards
> Taqwa
>
> On Sun, Jul 12, 2020 at 10:11 AM Samiya Sheikh <[email-masked]>
> wrote:
>
>> Hi Naib,
>>
>> Is the shipment returned to tamer? please create CRA.
>>
>> Regards
>>
>> On Wed, Jul 8, 2020 at 12:17 PM Naib Khan <[email-masked]> wrote:
>>
>>> @customer care <[email-masked]>@Angeli Fontillas
>>> <[email-masked]>
>>>
>>> Please do the needful
>>>
>>> Regards.
>>> Naib
>>>
>>>
>>> On Wed, 8 Jul 2020 at 10:49, <[email-masked]> wrote:
>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Dear Naib,
>>>>
>>>>
>>>>
>>>> Please construct a new shipment, this was already returned
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Chantelle Cardozo*
>>>>
>>>> Preferred Customer Associate
>>>>
>>>>
>>>>
>>>> *UPS Gulf LLC *
>>>>
>>>> Al Moosa Tower 2, 25 Floor
>>>>
>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>
>>>> Dubai, United Arab Emirates
>>>>
>>>> Tel +971 4 3815278
>>>>
>>>> Mobile 00971561770264
>>>>
>>>> Fax +971 4 3390835
>>>>
>>>> [email-masked]
>>>>
>>>>
>>>>
>>>> *Existing UPS rates will be revised effective 01 January 2020. For more
>>>> information on the annual General Rate Increase (GRI) applicable to your
>>>> account, please contact your Account Manager or call UPS Customer Service
>>>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>>>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>>>> 29th December 2019. *
>>>>
>>>>
>>>>
>>>> *From:* Naib Khan [mailto:[email-masked]]
>>>> *Sent:* Wednesday, July 8, 2020 11:44 AM
>>>> *To:* customer care <[email-masked]>; [email-masked]; Cardozo
>>>> Chantelle (EUR6CTC) <[email-masked]>; lastmile <
>>>> [email-masked]>; KSA Lastmile <[email-masked]>;
>>>> Dipayan Banerjee <[email-masked]>
>>>> *Subject:* [EXTERNAL] 200305593 AWB: 1Z289F8W6757425449 Reship Urgent
>>>>
>>>>
>>>>
>>>> CAUTION! This email originated outside of the organization. Please do
>>>> not open attachments or click links from an unknown or suspicious origin.
>>>> ------------------------------
>>>>
>>>> UPS,
>>>>
>>>>
>>>>
>>>> Customer interested can you reship the order ASAP.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards.
>>>>
>>>> Naib
>>>>
>>>