Subject: Re: RE: 1179138 || 200309919_2 || 32007000041875
From: Naveed Hussain <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Jul 2020 06:06:55 +0000
List-Id: <ccteam.mumzworld.com>

Dear Eugene,   ​   The subject shipment has been delivered to the customer yesterday.   Ticket: https://wimoapp.freshdesk.com/helpdesk/tickets/2575   Naveed Hussain – Customer Happiness Manager                  ​M: +971-58 3059811  @: [email-masked] W: www.wimoapp.com A: https://goo.gl/maps/jAXHsETNka79GCxXA                  
             
              On
              Tue, 14 Jul at  8:39 PM
              ,  Eugene Mugisa <[email-masked]>  wrote:
               
 Hello @Shady Elgendy  
   
 This order has been pushed out for delivery and is expected to be delivered with in the next 24 hours 

@Naveed Hussain @Mohamed Bahaaeldin  
   
 Please confirm once delivered 
   
 Best, 
 Eugene. 

From: Shady Elgendy <[email-masked]>  Sent: Tuesday, July 14, 2020 8:33 AM To: Zubair Wahid <[email-masked]> Cc: Eugene Mugisa <[email-masked]>; Asad . <[email-masked]>; Alaa Musa <[email-masked]>; Ahmed Irfan <[email-masked]>; Hussain Firoz Miyagamwala <[email-masked]>; customer care <[email-masked]>; lastmile <[email-masked]> Subject: Re: 1179138 || 200309919_2 || 32007000041875  

 
@Eugene Mugisa Please push to deliver this order asap  
     
  Thanks   

ᐧ

 
  On Mon, Jul 13, 2020 at 2:56 PM Zubair Wahid <[email-masked]> wrote:  

    
  Its with wimo already.  

 
  On Mon, Jul 13, 2020 at 1:13 PM Shady Elgendy <[email-masked]> wrote:  
 
  What is the update here?   
  
ᐧ

 
  On Sun, Jul 12, 2020 at 12:37 PM Eugene Mugisa <[email-masked]> wrote:  
   
 + @Ahmed Irfan @Zubair Wahid  
   
 Can you please share the current status of this order 
   
 200309919_2 -  AWB 32007000041875 

 Best, 
 Eugene. 

   
From: Asad . <[email-masked]>  Sent: Sunday, July 12, 2020 12:27 PM To: Alaa Musa <[email-masked]>; Zubair Wahid <[email-masked]>; Ahmed Irfan <[email-masked]>; Hussain Firoz Miyagamwala <[email-masked]>; Shady Elgendy <[email-masked]> Cc: customer care <[email-masked]>; lastmile <[email-masked]> Subject: Re: 1179138 || 200309919_2 || 32007000041875   
   
 Ops Team, I am really not happy here. Why are you guys not resolving the matter in a timely manner?  
   
 Please solve this customers problem today! @Shady Elgendy please follow up until customers issue is resolved.  

 Kind Regards,  

  
Asad Pirzada Chief Operations Officer 

 
M  +971 504 09 5386   E [email-masked]

 A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

  

    
    
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From: Alaa Musa <[email-masked]> Date: Sunday, 12 July 2020 at 12:22 PM To: Asad <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]> Cc: customer care <[email-masked]>, lastmile <[email-masked]> Subject: 1179138 || 200309919_2 || 32007000041875

 
  Dear Asad,   
     
  This customer is furious, he was promised a couple of times that the shipment will start moving within 24-48hours, his wife gave birth yesterday and they need the stroller  urgently.   
     
  Please assist us in getting it dispatched today.  

  Regards,   
  Alaa  

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