Subject: Re: Name :Intex Swim Center™ Family Lounge Pool Order #600801462
From: "Alina D'Souza" <[email-masked]>
To: Elena Skryabina <[email-masked]>
Cc: Jessa Garcia <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>
Date: Thu, 16 Jul 2020 09:53:20 +0400
List-Id: <ccteam.mumzworld.com>

Hi Elena,

Customer placed a request on Sunday 12th July.

Have advised customer the 7 days return policy, if customer returns back
will advise

Regards,
Alina

On Tue, Jul 14, 2020 at 4:08 PM Elena Skryabina <[email-masked]> wrote:

> Alina please clarify the date the issue was raised by the customer?
>
>
>
>
>
>
>
>
> *From:* Jessa Garcia <[email-masked]>
> *Sent:* Monday, July 13, 2020 5:00 PM
> *To:* Alina D'Souza <[email-masked]>; Elena Skryabina <
> [email-masked]>; Denmark A <[email-masked]>; Mohamed Magdy <
> [email-masked]>
> *Cc:* customer care <[email-masked]>
> *Subject:* RE: Name :Intex Swim Center™ Family Lounge Pool Order
> #600801462
>
>
>
> Hi Alina,
>
> This item was delivered last April, right? And the customer already used
> the item for almost 4 months and we just receive the complain now?
>
> Is the packaging in tact for return?
>
> Warm regards,
>
>
>
> *Jessa Garcia*
>
>
>
> Business Development Team
>
> p:  +971 (0)4 245 1317 │ e: [email-masked] │ w: www.mumzworld.com
>
>
>
>
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Monday, July 13, 2020 4:38 PM
> *To:* Jessa Garcia <[email-masked]>; Elena Skryabina <
> [email-masked]>; Denmark A <[email-masked]>; Mohamed Magdy <
> [email-masked]>
> *Cc:* customer care <[email-masked]>
> *Subject:* Name :Intex Swim Center™ Family Lounge Pool Order #600801462
>
>
>
> Hi Jessa,
>
>
>
> Please advise if we can accept the return
>
>
>
> Order #600801462
> <https://mumzworldhelp.zendesk.com/agent/tickets/600801462>
>
> Products Details
> Sku :TW-57190
> Name :Intex Swim Center™ Family Lounge Pool
> Date Placed :2020-04-10 07:27:21
> Date Shipped :2020-04-18 16:07:43
> Qty Ordered :1.0000
> Amount :183.36
> Shipping Country:United Arab Emirates
>
> Return Reason:doesnt_work_or_defective
> Comments :There was a hole in the pool after my 3 year old daughter had
> only been using the pool for 1 hour. This was a result of just pulling out
> the plug which is totally unacceptable. We are looking for a full refund
> please. Thank you.
>
>
>
> Regards,
>
> Alina
>