Subject: RE: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name :Kuvings Whole Slow Juicer & Smoothie - Red // Defective
From: Evelyn Fernandes <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Jim Fullon <[email-masked]>, Abdelmohsen basha <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>, Abhilash Shekar <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Thu, 16 Jul 2020 05:48:19 +0000
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

The machine is working fine, would you like to collect this?

Best Regards,
Evelyn Fernandes | Sales Coordinator
 [https://beta.tavolashop.com/qa/signature/4homes-logo-english.jpg] <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tavolashop.com%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7Cf672afcf584c45938a5308d6f47c85cb%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C636965212990065710&sdata=aroWt9%2B0rJLrJKX1Ww7CUOmrsvexsEsgZM9QIxieBbw%3D&reserved=0>
Gold & Diamond Park, Building #4 Office #133
PO Box : 61379
Dubai , United Arab Emirates
Tel:
+971 (4) 3807611 ext 209
Fax:
+971 (4) 3807612

http://www.4homes.ae

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From: Evelyn Fernandes
Sent: Monday, July 13, 2020 8:12 PM
To: Denmark A <[email-masked]>
Cc: Jim Fullon <[email-masked]>; Abdelmohsen basha <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>; Abhilash Shekar <[email-masked]>; Mohamed Magdy <[email-masked]>
Subject: RE: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name :Kuvings Whole Slow Juicer & Smoothie - Red // Defective

Hi Denmark,

Please see the attached video, the machine is completely working fine, this is a premium brand we didn’t encountered such issues except if mishandling or misusage

Best Regards,
Evelyn Fernandes | Sales Coordinator
 [https://beta.tavolashop.com/qa/signature/4homes-logo-english.jpg] <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tavolashop.com%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7Cf672afcf584c45938a5308d6f47c85cb%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C636965212990065710&sdata=aroWt9%2B0rJLrJKX1Ww7CUOmrsvexsEsgZM9QIxieBbw%3D&reserved=0>
Gold & Diamond Park, Building #4 Office #133
PO Box : 61379
Dubai , United Arab Emirates
Tel:
+971 (4) 3807611 ext 209
Fax:
+971 (4) 3807612

http://www.4homes.ae

If you are not the intended recipient of this email, please notify the sender and delete this email from your system. We do not assume any liability for any damages caused by the transmission of any virus by this email, or for any errors or omissions in the content of this message as a result of the transmission. No employee or agent is authorized to conclude any binding agreement on behalf of 4Homes FZCO with another party by email without the express written confirmation of the authorized signatory of the company.

From: Denmark A [mailto:[email-masked]]
Sent: Monday, July 13, 2020 1:02 PM
To: Evelyn Fernandes <[email-masked]<mailto:[email-masked]>>
Cc: Jim Fullon <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Abhilash Shekar <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name :Kuvings Whole Slow Juicer & Smoothie - Red // Defective

Dear Evelyn,

Thank you for your email, our driver will hand it over to your team today.

Regards,
Den mark

On Mon, Jul 13, 2020 at 12:56 PM Evelyn Fernandes <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,
Noted on that, once the item is returned only then we will issue the CN. Thank you

Best Regards,
Evelyn Fernandes | Sales Coordinator
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Gold & Diamond Park, Building #4 Office #133
PO Box : 61379
Dubai , United Arab Emirates
Tel:
+971 (4) 3807611 ext 209
Fax:
+971 (4) 3807612

http://www.4homes.ae<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.4homes.ae%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7Cbc323800445d409c220c08d8270b4fcd%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637302276847863607&sdata=TE%2FuSguUo93gZpGrA2%2FIjEsM245E5%2BLxtYOGMhq1STM%3D&reserved=0>

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From: Denmark A [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Monday, July 13, 2020 11:26 AM
To: Evelyn Fernandes <[email-masked]<mailto:[email-masked]>>
Cc: Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Abhilash Shekar <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name :Kuvings Whole Slow Juicer & Smoothie - Red // Defective

Dear Evelyn,

We are returning this item as it is faulty as the same issue does not resolve and the customer facing the same issue.
Please find the attached VRA copy for your reference and issue us a credit note.

On Mon, Jul 13, 2020 at 11:10 AM Mohamed Magdy <[email-masked]<mailto:[email-masked]>> wrote:
+Abdelmohsen basha<mailto:[email-masked]>

On Sun, Jul 12, 2020 at 3:46 PM Mohamed Magdy <[email-masked]<mailto:[email-masked]>> wrote:
accept the item for the customer and  get refunded and to be deducted from the vendor.

Thanks

On Sun, Jul 12, 2020 at 2:48 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Evelyn,

Good Day,

Customer returned the repaired item and she stated that the same issue occurred once again.

Return Reason:doesnt_work_or_defective
Comments :It’s not working and this is the second return

Appreciate your prompt response, Thank you .

Regards,
Den mark

On Mon, Jun 29, 2020 at 9:18 AM Evelyn Fernandes <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,

Thank you for the update,

Best Regards,
Evelyn Fernandes | Sales Coordinator
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Gold & Diamond Park, Building #4 Office #133
PO Box : 61379
Dubai , United Arab Emirates
Tel:
+971 (4) 3807611 ext 209
Fax:
+971 (4) 3807612

http://www.4homes.ae<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.4homes.ae%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7Cbc323800445d409c220c08d8270b4fcd%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637302276847873599&sdata=MzZ8gEwmdE1lm7GNALiWOYOMCfTd5Kde9tv3FQb9ZpY%3D&reserved=0>

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From: Denmark A [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Monday, June 29, 2020 8:20 AM
To: Evelyn Fernandes <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Abhilash Shekar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name :Kuvings Whole Slow Juicer & Smoothie - Red // Defective

Dear Evelyn,

Repaired item received with thanks.

Regards,
Den mark

On Sun, Jun 28, 2020 at 9:38 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Evelyn,

Item was dispatched already last 23/06/2020 please check with your team.

Regards,
Den mark

On Sat, Jun 27, 2020 at 12:03 PM Evelyn Fernandes <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Please send the item to our GDP warehouse attn.: Jim. Also please send a picture of the drum lid

Best Regards,
Evelyn Fernandes | Sales Coordinator
 [https://beta.tavolashop.com/qa/signature/4homes-logo-english.jpg] <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tavolashop.com%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7Cbc323800445d409c220c08d8270b4fcd%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637302276847883595&sdata=tU80Bd97OPTneED0LeHHiNsRzDQSgwLhhwRjZoX5N98%3D&reserved=0>
Gold & Diamond Park, Building #4 Office #133
PO Box : 61379
Dubai , United Arab Emirates
Tel:
+971 (4) 3807611 ext 209
Fax:
+971 (4) 3807612

http://www.4homes.ae<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.4homes.ae%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7Cbc323800445d409c220c08d8270b4fcd%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637302276847883595&sdata=ppeJuILd1rJPCQMKQVT1YVXvTG1pD%2Bb1Ys7vsLjAlMU%3D&reserved=0>

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From: Denmark A [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Saturday, June 27, 2020 11:56 AM
To: Evelyn Fernandes <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Abhilash Shekar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name :Kuvings Whole Slow Juicer & Smoothie - Red // Defective

Dear Evelyn,

Please update.

Regards,
Den mark

On Thu, Jun 18, 2020 at 2:51 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Hi Evelyn,

Apologies please find the attached .

On Thu, Jun 18, 2020 at 2:47 PM Evelyn Fernandes <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

There is no attachment

Best Regards,
Evelyn Fernandes | Sales Coordinator
 [https://beta.tavolashop.com/qa/signature/4homes-logo-english.jpg] <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tavolashop.com%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7Cbc323800445d409c220c08d8270b4fcd%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637302276847883595&sdata=tU80Bd97OPTneED0LeHHiNsRzDQSgwLhhwRjZoX5N98%3D&reserved=0>
Gold & Diamond Park, Building #4 Office #133
PO Box : 61379
Dubai , United Arab Emirates
Tel:
+971 (4) 3807611 ext 209
Fax:
+971 (4) 3807612

http://www.4homes.ae<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.4homes.ae%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7Cbc323800445d409c220c08d8270b4fcd%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637302276847893587&sdata=7SOGChk0PnOLa%2F6IUu4GZOlv9QP2b5xgaLehEpgVMCw%3D&reserved=0>

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From: Denmark A [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Thursday, June 18, 2020 2:43 PM
To: Evelyn Fernandes <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Abhilash Shekar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name :Kuvings Whole Slow Juicer & Smoothie - Red // Defective

Hi Evelyn,

Please find the attached sales invoice for your reference.

Regards,
Den mark

On Thu, Jun 18, 2020 at 2:39 PM Evelyn Fernandes <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Please send us the invoice of this order, and also you can send this item to our GDP office attn.: Jim .

He will check the item and let us know. Thank you

Best Regards,
Evelyn Fernandes | Sales Coordinator
 [https://beta.tavolashop.com/qa/signature/4homes-logo-english.jpg] <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tavolashop.com%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7Cbc323800445d409c220c08d8270b4fcd%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637302276847893587&sdata=bi34R0fdobfc4y9Gy5EWbft84zq9w8tCTC7XrYzJtjQ%3D&reserved=0>
Gold & Diamond Park, Building #4 Office #133
PO Box : 61379
Dubai , United Arab Emirates
Tel:
+971 (4) 3807611 ext 209
Fax:
+971 (4) 3807612

http://www.4homes.ae<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.4homes.ae%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7Cbc323800445d409c220c08d8270b4fcd%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637302276847903586&sdata=bhfkYZFy7GCX9Me05kQa2LBW1SaOOsqwsFciFyWaw%2Fg%3D&reserved=0>

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From: Denmark A [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Thursday, June 18, 2020 9:34 AM
To: [email-masked]<mailto:[email-masked]>; Abhilash Shekar <[email-masked]<mailto:[email-masked]>>; Evelyn Fernandes <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name :Kuvings Whole Slow Juicer & Smoothie - Red // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Return Reason:doesnt_work_or_defective
Comments :It stopped working after a few times of use! I need to fix it since there is warranty

We appreciate your support in this matter, Thank you.

Regards,
Den mark

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[https://docs.google.com/uc?export=download&id=1TwUxdQbyHTEAxJzda671iN8kTIlakz2V&revid=0B5lLaTdeDvqARW1pLzZCQ0tKcXp4aGM2TnQ5Uk44Q2gwanFNPQ]

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[https://docs.google.com/uc?export=download&id=1TwUxdQbyHTEAxJzda671iN8kTIlakz2V&revid=0B5lLaTdeDvqARW1pLzZCQ0tKcXp4aGM2TnQ5Uk44Q2gwanFNPQ]