Subject: Re: Missing pieces - LGSF-FN005SA - SO# 600778533
From: Suman Chetri <[email-masked]>
To: Ashish Nair <[email-masked]>
Cc: Mostafa Said <[email-masked]>, Yaseen Shaqra <[email-masked]>, Vipul Arora <[email-masked]>, Eugene Mugisa <[email-masked]>, Laura Thomson <[email-masked]>, Jeffin Joy <[email-masked]>, customer care <[email-masked]>, Mohit Caleb <[email-masked]>, Anas nazzal <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, Simone van Geemen <[email-masked]>
Date: Thu, 16 Jul 2020 08:30:02 +0400
List-Id: <ccteam.mumzworld.com>

Good Morning

Item packed and handed over to the last Mile team.

On Thu, Jul 16, 2020 at 8:19 AM Ashish Nair <[email-masked]> wrote:

> Hi Mostafa,
>
> The missing box has been handed over to Suman(Inbound).
>
> Regards,
>
> *Ashish.S.Nair*
> Inventory Controller
>
>
> *E* [email-masked]
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
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> On Wed, Jul 15, 2020 at 5:51 PM Simone van Geemen <[email-masked]>
> wrote:
>
>> @Vipul Arora <[email-masked]> please support Mostafa.
>>
>>
>>
>> Regards,
>>
>> Simone
>>
>>
>>
>> *From:* Yaseen Shaqra <[email-masked]>
>> *Sent:* Wednesday, July 15, 2020 1:55 PM
>> *To:* Mostafa Said <[email-masked]>
>> *Cc:* Eugene Mugisa <[email-masked]>; Simone van Geemen <
>> [email-masked]>; Laura Thomson <[email-masked]>; Jeffin Joy <
>> [email-masked]>; customer care <[email-masked]>; Mohit Caleb
>> <[email-masked]>; Anas nazzal <[email-masked]>; Ashish Nair <
>> [email-masked]>; Mohammad Abdul Naser <[email-masked]>
>> *Subject:* Re: Missing pieces - LGSF-FN005SA - SO# 600778533
>>
>>
>>
>> Hi Mostafa,
>>
>>
>>
>> Please note that the customer called to follow up once again
>>
>>
>>
>> Kindly check and update us
>>
>>
>>
>> On Mon, Jul 13, 2020 at 1:05 PM Anas nazzal <[email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> Kindly assist with the below customer as she called again to follow up.
>>
>>
>>
>> Best Regards,
>>
>> Anas Nazzal
>>
>>
>>
>> On Fri, Jul 10, 2020 at 11:45 AM Radwa Ali <[email-masked]> wrote:
>>
>> Hi Msotafa,
>>
>> she doesn't have the box. However we have advised she is missing the
>> master pieces and shared the screen shot.
>>
>> Re-attaching it.
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Thu, Jul 9, 2020 at 9:47 AM Mostafa Said <[email-masked]>
>> wrote:
>>
>> Hello Radwa,
>>
>>
>>
>> Could you please confirm which box the customer received?
>>
>> as the item is (1 of 3), (2 of 3), and (3 of 3).
>>
>>
>>
>> On Thu, Jul 9, 2020 at 9:30 AM Mostafa Said <[email-masked]>
>> wrote:
>>
>> Hello Mohammad and Ashish,
>>
>>
>>
>> Please update us here this item was picked 3 months ago and I couldn't
>> find the missing parts.
>>
>>
>>
>> On Wed, Jul 8, 2020 at 4:06 PM Mostafa Said <[email-masked]>
>> wrote:
>>
>> +Mohammad Abdul Naser <[email-masked]> +Ashish Nair
>> <[email-masked]> Could you please check the missing parts?
>>
>>
>>
>> On Wed, Jul 8, 2020 at 3:29 PM Mohit Caleb <[email-masked]> wrote:
>>
>> +Mostafa Said <[email-masked]>
>>
>> Kindly check & update on this urgently
>>
>> ᐧ
>>
>>
>>
>> On Wed, Jul 8, 2020 at 3:20 PM Eugene Mugisa <[email-masked]>
>> wrote:
>>
>> + @Mohit Caleb <[email-masked]>
>>
>>
>>
>> Best,
>>
>> Eugene.
>>
>>
>>
>> *From:* Radwa Ali <[email-masked]>
>> *Sent:* Wednesday, July 8, 2020 3:16 PM
>> *To:* 'Simone van Geemen' <[email-masked]>; 'Eugene Mugisa' <
>> [email-masked]>
>> *Cc:* 'Laura Thomson' <[email-masked]>; 'Jeffin Joy' <
>> [email-masked]>; 'customer care' <[email-masked]>
>> *Subject:* Re: Missing pieces - LGSF-FN005SA - SO# 600778533
>>
>>
>>
>> Hi @Eugene Mugisa <[email-masked]>,
>>
>> Please advise ?
>>
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Mon, Jul 6, 2020 at 3:12 PM Simone van Geemen <[email-masked]>
>> wrote:
>>
>> Hi Radwa,
>>
>>
>>
>> We will have to check first with the WH if they dispatched all boxes
>> related to this order, before we escalate to the vendor.
>>
>>
>>
>> This item comes in different boxes and is mentioned on the packaging of
>> the same sku, example images below:
>>
>>
>>
>> @'Eugene <[email-masked]> can you investigate this please for SO:
>> 600778533?
>>
>>
>>
>> Thanks,
>>
>>
>>
>>
>>
>> *From:* Laura Thomson <[email-masked]>
>> *Sent:* Monday, July 6, 2020 2:46 PM
>> *To:* Radwa Ali <[email-masked]>; Jeffin Joy <[email-masked]>;
>> Simone van Geemen <[email-masked]>
>> *Cc:* customer care <[email-masked]>
>> *Subject:* RE: Missing pieces - LGSF-FN005SA - SO# 600778533
>>
>>
>>
>> +Looping @Simone van Geemen <[email-masked]> to assist on this.
>>
>>
>>
>> *From:* Radwa Ali <[email-masked]>
>> *Sent:* Monday, July 6, 2020 2:33 PM
>> *To:* Laura Thomson <[email-masked]>; Jeffin Joy <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>
>> *Subject:* Missing pieces - LGSF-FN005SA - SO# 600778533
>>
>>
>>
>> Hi Laura and Jeffin,
>>
>> Please assist with this missing pieces case.
>>
>> This is the email the customer sent us;
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>