Subject: RE: Order # 600779887 // TC-SI 91396 // Summer Infant - By Your Bed Sleeper - Teal & Grey Stripe // Safety Issue
From: "Ajish | BabygrowFzc" <[email-masked]>
To: "'Denmark A'" <[email-masked]>, "'Anarbek'" <[email-masked]>
Cc: "'LPO | BabygrowFzc'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Samran Iftikhar'" <[email-masked]>, "'Abdelmohsen basha'" <[email-masked]>, "'Michaela Manibo'" <[email-masked]>, "Peecy Babygrow" <[email-masked]>
Date: Wed, 15 Jul 2020 17:59:46 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Our QC Team has inspected the product and send the product to our Brands Team for the further inspection.

Meantime, Could you please share the contact details of the customer so that Our product manager  can get in touch with the customer for the specific issue.

Hi Anarbek,

Could you please assist on the below concern?

Warmest Regards,

Ajish Koshy 

1J-12/1, Hamriyah Free Zone P.O Box 51541,

Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 

Email:  <mailto:[email-masked]> [email-masked] Web:  <http://www.babygrowfzc.com/> www.babygrowfzc.com

From: Denmark A [mailto:[email-masked]] 
Sent: Wednesday, July 15, 2020 5:34 PM
To: Ajish | BabygrowFzc
Cc: LPO | BabygrowFzc; customer care; Returns.fc; Sales | BabygrowFzc; Alina D'Souza; Samran Iftikhar; Abdelmohsen basha; Michaela Manibo
Subject: Re: Order # 600779887 // TC-SI 91396 // Summer Infant - By Your Bed Sleeper - Teal & Grey Stripe // Safety Issue

Dear Ajish,

Can we get an update on this?

Regards, 

Den mark

On Wed, Jul 15, 2020 at 5:31 PM Michaela Manibo <[email-masked]> wrote:

Team,

Customer is following up the refund on this case.  Please update us on this case so we can communicate it to the customer asap.

Thanks 

  <https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ> 

 

On Sun, Jul 12, 2020 at 12:00 PM Denmark A <[email-masked]> wrote:

Dear Ajish, 

As per customer complaint. 

The issue I faced with this crib is a safety issue. I don't think any person who has not gone through the same situation would understand. When I placed my baby on the crib my baby who was only three days old rolled over and hit himself on the wall next to my bed. This crib cannot be secured on one position and it has a swaying motion.  

Regards, 

Den mark 

On Sun, Jul 12, 2020 at 9:38 AM Ajish | BabygrowFzc <[email-masked]> wrote:

Hi Denmark,

Greetings!

You may handover the product with our team for inspection.

Meantime, Could you please check with customer and let us know about the problems faced by the customer?

Hi Bijo,

Please arrange to collect the mentioned returns from Mumzworld for inspection.

Warmest Regards,

Ajish Koshy 

1J-12/1, Hamriyah Free Zone P.O Box 51541,

Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 

Email:  <mailto:[email-masked]> [email-masked] Web:  <http://www.babygrowfzc.com/> www.babygrowfzc.com

From: Denmark A [mailto:[email-masked]] 
Sent: Saturday, July 11, 2020 10:47 AM
To: Ajish | BabygrowFzc
Cc: customer care; Returns.fc; Sales | BabygrowFzc; Alina D'Souza; Samran Iftikhar; Abdelmohsen basha; LPO | BabygrowFzc
Subject: Re: Order # 600779887 // TC-SI 91396 // Summer Infant - By Your Bed Sleeper - Teal & Grey Stripe // Safety Issue

Dear Ajish, 

Item is with us could you please accept the item and evaluate further.

Regards, 

Den mark 

On Thu, Jul 9, 2020 at 12:14 PM Denmark A <[email-masked]> wrote:

@Alina D'Souza <mailto:[email-masked]>  Please ask the customer what the specific issue is. Thank you. 

Regards, 

Den mark

On Thu, Jul 9, 2020 at 12:10 PM Ajish | BabygrowFzc <[email-masked]> wrote:

Hi Denmark,

Please let us know the damage in detail.

Warmest Regards,

Ajish Koshy 

1J-12/1, Hamriyah Free Zone P.O Box 51541,

Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 

Email:  <mailto:[email-masked]> [email-masked] Web:  <http://www.babygrowfzc.com/> www.babygrowfzc.com

From: Denmark A [mailto:[email-masked]] 
Sent: Thursday, July 09, 2020 12:09 PM
To: Sales | BabygrowFzc; LPO | BabygrowFzc; Ajish | BabygrowFzc
Cc: customer care; Returns.fc; Alina D'Souza; Samran Iftikhar; Abdelmohsen basha
Subject: Order # 600779887 // TC-SI 91396 // Summer Infant - By Your Bed Sleeper - Teal & Grey Stripe // Safety Issue

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Customer comment : Safety Issue 

We appreciate your support in this matter, Thank you. 

Regards,

Den mark