Subject: Re: Order # 600779887 // TC-SI 91396 // Summer Infant - By Your Bed Sleeper - Teal & Grey Stripe // Safety Issue
From: Denmark A <[email-masked]>
To: "Ajish | BabygrowFzc" <[email-masked]>
Cc: "LPO | BabygrowFzc" <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Sales | BabygrowFzc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>, Michaela Manibo <[email-masked]>
Date: Wed, 15 Jul 2020 17:33:44 +0400
List-Id: <ccteam.mumzworld.com>

Dear Ajish,

Can we get an update on this?

Regards,
Den mark

On Wed, Jul 15, 2020 at 5:31 PM Michaela Manibo <
[email-masked]> wrote:

> Team,
>
> Customer is following up the refund on this case.  Please update us on
> this case so we can communicate it to the customer asap.
>
> Thanks
>
>
>
> On Sun, Jul 12, 2020 at 12:00 PM Denmark A <[email-masked]> wrote:
>
>> Dear Ajish,
>>
>> As per customer complaint.
>>
>> The issue I faced with this crib is a safety issue. I don't think any
>> person who has not gone through the same situation would understand. When I
>> placed my baby on the crib my baby who was only three days old rolled over
>> and hit himself on the wall next to my bed. This crib cannot be secured on
>> one position and it has a swaying motion.
>>
>> Regards,
>> Den mark
>>
>> On Sun, Jul 12, 2020 at 9:38 AM Ajish | BabygrowFzc <
>> [email-masked]> wrote:
>>
>>> Hi Denmark,
>>>
>>> Greetings!
>>>
>>>
>>>
>>> You may handover the product with our team for inspection.
>>>
>>>
>>>
>>> Meantime, Could you please check with customer and let us know about the
>>> problems faced by the customer?
>>>
>>>
>>>
>>> Hi Bijo,
>>>
>>>
>>>
>>> Please arrange to collect the mentioned returns from Mumzworld for
>>> inspection.
>>>
>>>
>>>
>>> *Warmest Regards,*
>>>
>>> *Ajish Koshy *
>>>
>>>
>>>
>>>
>>> *1J-12/1, Hamriyah Free Zone P.O Box 51541,*
>>>
>>> *Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 *
>>>
>>> *Email: [email-masked]* <[email-masked]>* Web: *
>>> *www.babygrowfzc.com* <http://www.babygrowfzc.com/>
>>>
>>>
>>>
>>> *From:* Denmark A [mailto:[email-masked]]
>>> *Sent:* Saturday, July 11, 2020 10:47 AM
>>> *To:* Ajish | BabygrowFzc
>>> *Cc:* customer care; Returns.fc; Sales | BabygrowFzc; Alina D'Souza;
>>> Samran Iftikhar; Abdelmohsen basha; LPO | BabygrowFzc
>>> *Subject:* Re: Order # 600779887 // TC-SI 91396 // Summer Infant - By
>>> Your Bed Sleeper - Teal & Grey Stripe // Safety Issue
>>>
>>>
>>>
>>> Dear Ajish,
>>>
>>>
>>>
>>> Item is with us could you please accept the item and evaluate further.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Thu, Jul 9, 2020 at 12:14 PM Denmark A <[email-masked]> wrote:
>>>
>>> @Alina D'Souza <[email-masked]> Please ask the customer what the
>>> specific issue is. Thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Thu, Jul 9, 2020 at 12:10 PM Ajish | BabygrowFzc <
>>> [email-masked]> wrote:
>>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> Please let us know the damage in detail.
>>>
>>>
>>>
>>> *Warmest Regards,*
>>>
>>> *Ajish Koshy *
>>>
>>>
>>>
>>>
>>> *1J-12/1, Hamriyah Free Zone P.O Box 51541,*
>>>
>>> *Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 *
>>>
>>> *Email: [email-masked]* <[email-masked]>* Web: *
>>> *www.babygrowfzc.com* <http://www.babygrowfzc.com/>
>>>
>>>
>>>
>>> *From:* Denmark A [mailto:[email-masked]]
>>> *Sent:* Thursday, July 09, 2020 12:09 PM
>>> *To:* Sales | BabygrowFzc; LPO | BabygrowFzc; Ajish | BabygrowFzc
>>> *Cc:* customer care; Returns.fc; Alina D'Souza; Samran Iftikhar;
>>> Abdelmohsen basha
>>> *Subject:* Order # 600779887 // TC-SI 91396 // Summer Infant - By Your
>>> Bed Sleeper - Teal & Grey Stripe // Safety Issue
>>>
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>>
>>> Customer comment : Safety Issue
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>