Subject: Re: Order # 600779887 // TC-SI 91396 // Summer Infant - By Your Bed Sleeper - Teal & Grey Stripe // Safety Issue
From: Michaela Manibo <[email-masked]>
To: Denmark A <[email-masked]>
Cc: "Ajish | BabygrowFzc" <[email-masked]>, "LPO | BabygrowFzc" <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Sales | BabygrowFzc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Wed, 15 Jul 2020 17:31:02 +0400
List-Id: <ccteam.mumzworld.com>

Team,

Customer is following up the refund on this case.  Please update us on this
case so we can communicate it to the customer asap.

Thanks

On Sun, Jul 12, 2020 at 12:00 PM Denmark A <[email-masked]> wrote:

> Dear Ajish,
>
> As per customer complaint.
>
> The issue I faced with this crib is a safety issue. I don't think any
> person who has not gone through the same situation would understand. When I
> placed my baby on the crib my baby who was only three days old rolled over
> and hit himself on the wall next to my bed. This crib cannot be secured on
> one position and it has a swaying motion.
>
> Regards,
> Den mark
>
> On Sun, Jul 12, 2020 at 9:38 AM Ajish | BabygrowFzc <[email-masked]>
> wrote:
>
>> Hi Denmark,
>>
>> Greetings!
>>
>>
>>
>> You may handover the product with our team for inspection.
>>
>>
>>
>> Meantime, Could you please check with customer and let us know about the
>> problems faced by the customer?
>>
>>
>>
>> Hi Bijo,
>>
>>
>>
>> Please arrange to collect the mentioned returns from Mumzworld for
>> inspection.
>>
>>
>>
>> *Warmest Regards,*
>>
>> *Ajish Koshy *
>>
>>
>>
>>
>> *1J-12/1, Hamriyah Free Zone P.O Box 51541,*
>>
>> *Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 *
>>
>> *Email: [email-masked]* <[email-masked]>* Web: *
>> *www.babygrowfzc.com* <http://www.babygrowfzc.com/>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Saturday, July 11, 2020 10:47 AM
>> *To:* Ajish | BabygrowFzc
>> *Cc:* customer care; Returns.fc; Sales | BabygrowFzc; Alina D'Souza;
>> Samran Iftikhar; Abdelmohsen basha; LPO | BabygrowFzc
>> *Subject:* Re: Order # 600779887 // TC-SI 91396 // Summer Infant - By
>> Your Bed Sleeper - Teal & Grey Stripe // Safety Issue
>>
>>
>>
>> Dear Ajish,
>>
>>
>>
>> Item is with us could you please accept the item and evaluate further.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Thu, Jul 9, 2020 at 12:14 PM Denmark A <[email-masked]> wrote:
>>
>> @Alina D'Souza <[email-masked]> Please ask the customer what the
>> specific issue is. Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Thu, Jul 9, 2020 at 12:10 PM Ajish | BabygrowFzc <
>> [email-masked]> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> Please let us know the damage in detail.
>>
>>
>>
>> *Warmest Regards,*
>>
>> *Ajish Koshy *
>>
>>
>>
>>
>> *1J-12/1, Hamriyah Free Zone P.O Box 51541,*
>>
>> *Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 *
>>
>> *Email: [email-masked]* <[email-masked]>* Web: *
>> *www.babygrowfzc.com* <http://www.babygrowfzc.com/>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Thursday, July 09, 2020 12:09 PM
>> *To:* Sales | BabygrowFzc; LPO | BabygrowFzc; Ajish | BabygrowFzc
>> *Cc:* customer care; Returns.fc; Alina D'Souza; Samran Iftikhar;
>> Abdelmohsen basha
>> *Subject:* Order # 600779887 // TC-SI 91396 // Summer Infant - By Your
>> Bed Sleeper - Teal & Grey Stripe // Safety Issue
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Customer comment : Safety Issue
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>