Subject: Re: Wrong Delivery - 600882533_1// awb: WayPoint::EKENE
From: Leen Abu Khamseh <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Mudassar Jabbar <[email-masked]>, Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Naib Khan <[email-masked]>
Date: Wed, 15 Jul 2020 13:07:11 +0300
List-Id: <ccteam.mumzworld.com>

Hi team ,

The customer is still following up asking about her refund . Any updates on
this?

Thank you for your time .

Best regards

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On Sun, Jun 21, 2020 at 10:50 AM Mostafa saad <[email-masked]>
wrote:

> @Mudassar Jabbar <[email-masked]> What is your update on
> this case ?????
> Regards
>
> Mostafa Saad
> Last Mile  Mumzworld
>
>
> On Sun, Jun 21, 2020 at 11:32 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Mostafa,
>>
>> Any news?
>>
>> Has this been delivered to the rightful owner? If not, please cancel the
>> customer is asking for a refund.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Mon, Jun 15, 2020 at 8:55 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Mostafa,
>>>
>>> May we have an update on this, please?
>>>
>>> Has this been delivered to the rightful owner? If not, please cancel the
>>> customer is asking for a refund.
>>>
>>> Please confirm. Awaiting your reply.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sun, Jun 14, 2020 at 9:17 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Mostafa,
>>>>
>>>> The customer wants to cancel the order now and asking for a refund.
>>>>
>>>> Please inform us where is the shipment?
>>>>
>>>> Awaiting your response. Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sun, Jun 14, 2020 at 9:15 AM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Mostafa,
>>>>>
>>>>> May we have an update on this, please?
>>>>>
>>>>> The customer is on the line asking for her order.
>>>>>
>>>>> Please advise, we need an urgent update the customer is extremely
>>>>> furious.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jun 7, 2020 at 12:41 PM Naib Khan <[email-masked]> wrote:
>>>>>
>>>>>> Hi Mary,
>>>>>>
>>>>>> Thanks for your assistance.
>>>>>>
>>>>>> +Mostafa saad <[email-masked]> please arrange collection
>>>>>> and delivered t the right customer.
>>>>>>
>>>>>> Regards.
>>>>>> Naib
>>>>>>
>>>>>>
>>>>>> On Sun, 7 Jun 2020 at 12:32, Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Naib,
>>>>>>>
>>>>>>> Another person received the order, whose name is Sara. She called
>>>>>>> the customer that her order was incorrectly delivered to her. The driver
>>>>>>> might have been confused, the address we have is correct. Both customer
>>>>>>> have the same Flat number but different building number.
>>>>>>>
>>>>>>> Please arrange the collection and deliver it to the rightful owner.
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Jun 7, 2020 at 12:23 PM Naib Khan <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Mary,
>>>>>>>>
>>>>>>>> Order delivered to the same address which you mention POD attached.
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards.
>>>>>>>> Naib
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, 7 Jun 2020 at 11:27, Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> The driver must have been confused about the address, it was
>>>>>>>>> delivered to the wrong person.
>>>>>>>>>
>>>>>>>>> Please arrange the collection from the below address today or
>>>>>>>>> tomorrow, as much as possible
>>>>>>>>>
>>>>>>>>> Sara
>>>>>>>>> Al Qusais 1
>>>>>>>>> Damascus Street
>>>>>>>>> Al Marri Bldg 35  Flat 103
>>>>>>>>> Phone: 971557928638
>>>>>>>>>
>>>>>>>>> Once collected, please deliver to the rightful owner whose address
>>>>>>>>> is given below:
>>>>>>>>>
>>>>>>>>> SHIP TOSheryl Colina
>>>>>>>>> Doha Road
>>>>>>>>> Flat 103, Mattar Al Marri Building #19
>>>>>>>>> Dubai
>>>>>>>>> United Arab Emirates Map
>>>>>>>>> SHIP AREAAl Qusais 1
>>>>>>>>> SHIP PHONE971555739483
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> You received this message because you are subscribed to the Google
>>>>>>>>> Groups "lastmile" group.
>>>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>>>> send an email to [email-masked].
>>>>>>>>> To view this discussion on the web visit
>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28SmdLiUfHWTCs%3DQvNzKet2Bv%3DcjxN41KtQqoDjjTuDvysw%40mail.gmail.com
>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28SmdLiUfHWTCs%3DQvNzKet2Bv%3DcjxN41KtQqoDjjTuDvysw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>> .
>>>>>>>>>
>>>>>>>>
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