Subject: Re: [EXTERNAL] 200294508 1Z289F8W6756634126 Courier Followup
From: Angeli Fontillas <[email-masked]>
To: [email-masked]
Cc: [email-masked], Alaa Musa <[email-masked]>, Anas nazzal <[email-masked]>, Ahmed Irfan <[email-masked]>, Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Pankaj Mahey <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, KSA Lastmile <[email-masked]>, Yaseen Shaqra <[email-masked]>, Samiya Sheikh <[email-masked]>
Date: Wed, 15 Jul 2020 12:13:17 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

May we have an update on this please?

Customer is following up, please help to ensure the delivery ASAP.

Thank you

On Sun, 12 Jul 2020 at 10:18, Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
>
> We requested for an urgent delivery multiple time, if its not possible to
> deliver in dawadmi, please deliver to the following address in Riyadh.
>
> Riyadh -  rimal area - abdulkareem yousif alalnsari street - house no 7116.
>
>
> Regards
>
> On Thu, Jul 9, 2020 at 10:07 AM Yaseen Shaqra <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Please note that the customer is following up daily on the delivery,
>>
>> Kindly advise the exact date for delivery
>>
>> On Mon, Jul 6, 2020 at 1:44 PM chantelle.cardozo via customer care <
>> [email-masked]> wrote:
>>
>>>
>>>
>>> Ammar,
>>>
>>>
>>>
>>> I need your support for this delivery
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Best Regards
>>>
>>>
>>>
>>>
>>>
>>> *Chantelle Cardozo*
>>>
>>> Preferred Customer Associate
>>>
>>>
>>>
>>> *UPS Gulf LLC *
>>>
>>> Al Moosa Tower 2, 25 Floor
>>>
>>> Sheikh Zayed Road, P.O. Box 26026
>>>
>>> Dubai, United Arab Emirates
>>>
>>> Tel +971 4 3815278
>>>
>>> Mobile 00971561770264
>>>
>>> Fax +971 4 3390835
>>>
>>> [email-masked]
>>>
>>>
>>>
>>> *Existing UPS rates will be revised effective 01 January 2020. For more
>>> information on the annual General Rate Increase (GRI) applicable to your
>>> account, please contact your Account Manager or call UPS Customer Service
>>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>>> 29th December 2019. *
>>>
>>>
>>>
>>> *From:* Alaa Musa [mailto:[email-masked]]
>>> *Sent:* Monday, July 6, 2020 1:06 PM
>>> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>;
>>> Unnikrishnan Nair Vinil (PMY3CKS) <[email-masked]>
>>> *Cc:* Anas nazzal <[email-masked]>; Ahmed Irfan <[email-masked]>;
>>> Zubair Wahid <[email-masked]>; Hussain Firoz Miyagamwala <
>>> [email-masked]>; Pankaj Mahey <[email-masked]>; lastmile <
>>> [email-masked]>; customer care <[email-masked]>; KSA
>>> Lastmile <[email-masked]>
>>> *Subject:* Re: [EXTERNAL] 200294508 1Z289F8W6756634126 Courier Followup
>>>
>>>
>>>
>>> Hi Chantelle and team,
>>>
>>>
>>>
>>> What is the update here, the customer is calling on a daily basis to
>>> follow up with regards to the delivery of 1Z289F8W6756634126.
>>>
>>>
>>>
>>> Please ensure this is delivered this week.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alaa
>>>
>>>
>>>
>>>
>>>
>>> On Wed, 1 Jul 2020 at 10:54, chantelle.cardozo via customer care <
>>> [email-masked]> wrote:
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Kind reminder
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Best Regards
>>>
>>>
>>>
>>>
>>>
>>> *Chantelle Cardozo*
>>>
>>> Preferred Customer Associate
>>>
>>>
>>>
>>> *UPS Gulf LLC *
>>>
>>> Al Moosa Tower 2, 25 Floor
>>>
>>> Sheikh Zayed Road, P.O. Box 26026
>>>
>>> Dubai, United Arab Emirates
>>>
>>> Tel +971 4 3815278
>>>
>>> Mobile 00971561770264
>>>
>>> Fax +971 4 3390835
>>>
>>> [email-masked]
>>>
>>>
>>>
>>> *Existing UPS rates will be revised effective 01 January 2020. For more
>>> information on the annual General Rate Increase (GRI) applicable to your
>>> account, please contact your Account Manager or call UPS Customer Service
>>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>>> 29th December 2019. *
>>>
>>>
>>>
>>> *From:* Anas nazzal [mailto:[email-masked]]
>>> *Sent:* Sunday, June 28, 2020 4:23 PM
>>> *To:* Unnikrishnan Nair Vinil (PMY3CKS) <[email-masked]>
>>> *Cc:* Ahmed Irfan <[email-masked]>; Cardozo Chantelle (EUR6CTC) <
>>> [email-masked]>; Zubair Wahid <[email-masked]>;
>>> Hussain Firoz Miyagamwala <[email-masked]>; Pankaj Mahey <
>>> [email-masked]>; lastmile <[email-masked]>; customer care
>>> <[email-masked]>; KSA Lastmile <[email-masked]>
>>> *Subject:* Re: [EXTERNAL] 200294508 1Z289F8W6756634126 Courier Followup
>>>
>>>
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> Kindly do the needful and make sure that the order will be delivered to
>>> the customer next week.
>>>
>>>
>>>
>>> Best regards
>>>
>>> Anas Nazzal
>>>
>>>
>>>
>>>
>>> <https://urldefense.com/v3/__https:/www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail__;!!AQegZw!NJETU4VK9-c9OWM_GApKRFfnn5S4_HGlQffaIObKYJF-PNdaNVwyQzHICHatlLbt-sVzv_8PKw$>
>>>
>>> Virus-free. www.avast.com
>>> <https://urldefense.com/v3/__https:/www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail__;!!AQegZw!NJETU4VK9-c9OWM_GApKRFfnn5S4_HGlQffaIObKYJF-PNdaNVwyQzHICHatlLbt-sVzv_8PKw$>
>>>
>>>
>>>
>>> On Sun, Jun 28, 2020 at 4:17 PM <[email-masked]> wrote:
>>>
>>> Dears,
>>>
>>> Cnne in remote area AD DUWADIMI we have only weekly one trip to that
>>> area will check with next schedule,
>>>
>>>
>>>
>>>
>>>
>>> *From:* Anas nazzal [mailto:[email-masked]]
>>> *Sent:* Sunday, June 28, 2020 1:00 PM
>>> *To:* Ahmed Irfan <[email-masked]>
>>> *Cc:* Cardozo Chantelle (EUR6CTC) <[email-masked]>;
>>> Unnikrishnan Nair Vinil (PMY3CKS) <[email-masked]>; Zubair
>>> Wahid <[email-masked]>; Hussain Firoz Miyagamwala <
>>> [email-masked]>; Pankaj Mahey <[email-masked]>; lastmile <
>>> [email-masked]>; customer care <[email-masked]>; KSA
>>> Lastmile <[email-masked]>
>>> *Subject:* Re: [EXTERNAL] 200294508 1Z289F8W6756634126 Courier Followup
>>>
>>>
>>>
>>> Dear Ahmed,
>>>
>>>
>>>
>>> Kindly note that the customer called to inform that no delivery was done
>>> so far.
>>>
>>>
>>>
>>> Best regards,
>>>
>>> Anas Nazzal
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> <https://urldefense.com/v3/__https:/www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail__;!!AQegZw!KWEjS956-knju-ILG9QHTwy42RdAktzVa8suMOvvBEppjnTHI7rKrodzhm25aTAo4P8$>
>>>
>>> Virus-free. www.avast.com
>>> <https://urldefense.com/v3/__https:/www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail__;!!AQegZw!KWEjS956-knju-ILG9QHTwy42RdAktzVa8suMOvvBEppjnTHI7rKrodzhm25aTAo4P8$>
>>>
>>>
>>>
>>> On Sun, Jun 28, 2020 at 1:54 PM Ahmed Irfan <[email-masked]> wrote:
>>>
>>> Hi Anas,
>>>
>>>
>>>
>>> The order has been delivered as per Naqel team.
>>>
>>>
>>>
>>> On Sun, Jun 28, 2020 at 10:33 AM Anas nazzal <[email-masked]> wrote:
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> Kindly arrange an urgent delivery to the below customer as she keeps
>>> calling to follow up.
>>>
>>>
>>>
>>> Best regards,
>>>
>>> Anas Nazzal
>>>
>>>
>>>
>>> <https://urldefense.com/v3/__https:/www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail__;!!AQegZw!KWEjS956-knju-ILG9QHTwy42RdAktzVa8suMOvvBEppjnTHI7rKrodzhm25aTAo4P8$>
>>>
>>> Virus-free. www.avast.com
>>> <https://urldefense.com/v3/__https:/www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail__;!!AQegZw!KWEjS956-knju-ILG9QHTwy42RdAktzVa8suMOvvBEppjnTHI7rKrodzhm25aTAo4P8$>
>>>
>>>
>>>
>>> On Wed, Jun 24, 2020 at 10:50 AM chantelle.cardozo via customer care <
>>> [email-masked]> wrote:
>>>
>>>
>>>
>>>
>>>
>>> Dear Mahey,
>>>
>>>
>>>
>>>
>>>
>>> For Dwawadmi area we have only once a week  service, will arrange with
>>> next schedule.  ( remote area)
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>   Best Regards
>>>
>>>
>>>
>>>
>>>
>>> *Chantelle Cardozo*
>>>
>>> Preferred Customer Associate
>>>
>>>
>>>
>>> *UPS Gulf LLC *
>>>
>>> Al Moosa Tower 2, 25 Floor
>>>
>>> Sheikh Zayed Road, P.O. Box 26026
>>>
>>> Dubai, United Arab Emirates
>>>
>>> Tel +971 4 3815278
>>>
>>> Mobile 00971561770264
>>>
>>> Fax +971 4 3390835
>>>
>>> [email-masked]
>>>
>>>
>>>
>>> *Existing UPS rates will be revised effective 01 January 2020. For more
>>> information on the annual General Rate Increase (GRI) applicable to your
>>> account, please contact your Account Manager or call UPS Customer Service
>>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>>> 29th December 2019. *
>>>
>>>
>>>
>>> *From:* Pankaj Mahey [mailto:[email-masked]]
>>> *Sent:* Wednesday, June 24, 2020 6:09 AM
>>> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>;
>>> Uae Cs (BMM5DBK) <[email-masked]>; lastmile <[email-masked]>;
>>> customer care <[email-masked]>
>>> *Subject:* [EXTERNAL] 200294508 1Z289F8W6756634126 Courier Followup
>>>
>>>
>>>
>>> CAUTION! This email originated outside of the organization. Please do
>>> not open attachments or click links from an unknown or suspicious origin.
>>> ------------------------------
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> Please Arrange delivery ASAP,
>>>
>>>
>>>
>>> CX following up His/Her Delivery.
>>>
>>> Kindly Confirm when it will be done.
>>>
>>>
>>>
>>> Please do the needful
>>>
>>>
>>>
>>>
>>>
>>>
>>> Thank you
>>>
>>> Pankaj
>>>
>>>
>>>
>>>
>>>
>>> <https://urldefense.com/v3/__https:/www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail__;!!AQegZw!KWEjS956-knju-ILG9QHTwy42RdAktzVa8suMOvvBEppjnTHI7rKrodzhm25aTAo4P8$>
>>>
>>> Virus-free. www.avast.com
>>> <https://urldefense.com/v3/__https:/www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail__;!!AQegZw!KWEjS956-knju-ILG9QHTwy42RdAktzVa8suMOvvBEppjnTHI7rKrodzhm25aTAo4P8$>
>>>
>>>
>>>
>>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE