Subject: Re: SO/ 200285246 / Customer complained/ Plz contact
From: Radwa Ali <[email-masked]>
To: ShipaDelivery Support <[email-masked]>
Cc: Ahmed Irfan <[email-masked]>, Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Taqwa Ali <[email-masked]>, Anas nazzal <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>
Date: Wed, 15 Jul 2020 10:19:48 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,
Please confirm the status of the AWB#  SOR004532048  is this has been
returned to our WH and cancelled as the customer wants a refund.
@Ahmed Irfan <[email-masked]>  Please advise if you received the item
as we need to refund the customer and this is pending since May 2020.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Tue, Jul 14, 2020 at 11:45 AM Taqwa Ali <[email-masked]> wrote:

> Dear Team
>
> Please cancel the order, CM want a refund
>
> @Hussain Firoz Miyagamwala <[email-masked]> Please receive CRA
>
>
> Regards
> Taqwa
>
> On Fri, Jul 3, 2020 at 4:33 PM Anas nazzal <[email-masked]> wrote:
>
>> Dear Team,
>>
>> Kindly note that the below customer called again to inform that she wants
>> to get order and doesn't want to go for refund option.
>> The customer will report to economic department if no delivery was done
>> within this week.
>>
>> Best regards,
>> Anas Nazzal
>>
>> On Tue, Jun 30, 2020 at 12:28 PM Angeli Fontillas <[email-masked]>
>> wrote:
>>
>>> Hello Team,
>>>
>>> Customer can  no longer wait and insisted to cancel and get a refund.
>>>
>>> Please raise CRA to request for a refund.
>>>
>>> Thank you.
>>>
>>> On Thu, 21 May 2020 at 10:13, Heba Abd al rahman <[email-masked]>
>>> wrote:
>>>
>>>> Dear All,
>>>>
>>>> Please the Customer SO 200285246/
>>>> Shipa-KSA/ SOR004532048
>>>>
>>>> has not received the shipment from the courier and he submitted
>>>> complaints. Please try to contact the customer.
>>>>
>>>> Thank you
>>>> Heba Abdalrahman
>>>>
>>>>
>>>
>>> --
>>> *Regards,*
>>>
>>> *Angeli Fontillas*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>