Subject: RE: Missing part ll Order 600910867_2 ll iFam - Mypick Modular Organizer 5-Level Double - White - DBT-IF-166-1-W ll Incident #1168710
From: "Nessy" <[email-masked]>
To: "'Maria Katrina Bautista'" <[email-masked]>
Cc: "'Dolly Phulwani'" <[email-masked]>, "'Ashley Fernandes'" <[email-masked]>, "'customer care'" <[email-masked]>
Date: Wed, 15 Jul 2020 09:29:47 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The user manual of all Mypick modular are same, whether it is single, double or door type as per the IFAM supplier.

Hanger bar sold separately and it is not available to us. Again, apologize for the inconvenience caused.

Thank you.

 

Best Regards

NESSY LANDICHO

Tel: 056-219-2466 / 04-328-9154 | Email:  <mailto:[email-masked]> [email-masked] 

 <http://www.djcorner.ae/> DJ Corner |  <http://www.toycorner.ae/> Toy Corner |  <http://www.kiju.me/> Kiju

 <http://www.desertbeat.com/> 
 <http://www.desertbeat.com/> 

 

From: Maria Katrina Bautista [mailto:[email-masked]] 
Sent: Wednesday, July 15, 2020 9:05 AM
To: Nessy
Cc: Dolly Phulwani; Ashley Fernandes; customer care
Subject: Re: Missing part ll Order 600910867_2 ll iFam - Mypick Modular Organizer 5-Level Double - White - DBT-IF-166-1-W ll Incident #1168710

Dear Nessy,

Thank you for your reply.

May we know why the hanger bar is indicated in the manual of the item - iFam - Mypick Modular Organizer 5-Level Double - White - DBT-IF-166-1-W? As this gives the impression to our customers that it is included.

Please advise.

Thank you

On Thu, 9 Jul 2020 at 16:51, Nessy <[email-masked] <mailto:[email-masked]> > wrote:

Hi Kat,

Apologies for the late reply.

Upon checking with our team, hanger is only available for Mypick Organizer  5 Level Single + Hanger.

I have attached here the image for your reference. 

Thanks!

 

Best Regards

NESSY LANDICHO

Tel: 056-219-2466 / 04-328-9154 | Email:  <mailto:[email-masked]> [email-masked] 

 <http://www.djcorner.ae/> DJ Corner |  <http://www.toycorner.ae/> Toy Corner |  <http://www.kiju.me/> Kiju

 <http://www.desertbeat.com/> 
 <http://www.desertbeat.com/> 

 

From: Maria Katrina Bautista [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Tuesday, July 7, 2020 11:08 AM
To: Nessy; Dolly Phulwani
Cc: Ashley Fernandes; customer care
Subject: Missing part ll Order 600910867_2 ll iFam - Mypick Modular Organizer 5-Level Double - White - DBT-IF-166-1-W ll Incident #1168710

Hello team,

The customer received the item - iFam - Mypick Modular Organizer 5-Level Double - White - DBT-IF-166-1-W with some parts missing.

 

Please send us the missing parts so we can deliver to the customer.

Thank you