Subject: Re: Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco - Next2me Magic Crib - Cool Grey // DEFECTIVE
From: Michaela Manibo <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Glaiza <[email-masked]>, repairs <[email-masked]>, brands <[email-masked]>, rizwan <[email-masked]>, mili <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Wed, 15 Jul 2020 09:09:13 +0400
List-Id: <ccteam.mumzworld.com>

HI Team,

The customer has called again this morning and we have reiterated about the
repair. However, she insisted on the refund. Please assist.

Thank you.

On Mon, Jul 13, 2020 at 10:50 AM Denmark A <[email-masked]> wrote:

> @customer care <[email-masked]> @Alina D'Souza <[email-masked]> Please
> inform the customer regarding the vendor suggestion.
>
> Regards,
> Den mark
>
> On Mon, Jul 13, 2020 at 10:40 AM Glaiza <[email-masked]> wrote:
>
>> Dear Denmark,
>>
>>
>>
>> As per below mail from our Repair team, we can only offer repair and free
>> of charge for spare part.
>>
>>
>>
>> Attached images of Next2Me Frame with 2 available colors (white snow and
>> sand).
>>
>>
>>
>> CH8795840530
>>
>> NEXT2ME MAGIC FRAME WHITE SNOW
>>
>> CH8795840543
>>
>> NEXT2ME MAGIC FRAME SAND
>>
>>
>>
>> Kindly ask the customer if which color they want, so we can resolve this.
>>
>>
>>
>> Should you have any questions, please let us know.
>>
>>
>>
>> Regards,
>>
>>
>>
>>
>>
>>
>>
>>
>> Glaiza Abutin
>>
>> Purchasing Executive
>>
>>
>>
>> T: +971 4 222 0799 <+97142220799> M: +971 52 625 1443 <+971526251443>
>>
>> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>>
>> A: Office 1805 Emirates NBD New Deira Building
>>
>> Baniyas Road, Dubai P.O. Box 6761
>>
>>
>>
>> *Office Timings:* 8am – 5pm Sun to Thu UAE Local time
>>
>> *Office Closed*: Fri – Sat UAE Weekend
>>
>>
>>
>>
>>
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>>
>> *From:* repairs <[email-masked]>
>> *Sent:* Sunday, July 12, 2020 3:21 PM
>> *To:* Denmark A <[email-masked]>; brands <[email-masked]>;
>> rizwan <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>;
>> Glaiza <[email-masked]>
>> *Subject:* RE: Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco -
>> Next2me Magic Crib - Cool Grey // DEFECTIVE
>>
>>
>>
>> Dear Team,
>>
>>
>>
>> Good day!
>>
>>
>>
>> we already received and inspect the item.
>>
>>
>>
>> We cannot repaired the defective pin lock because its sealed  no screw
>> of this part.
>>
>>
>>
>> Please see attached picture for your reference.
>>
>>
>>
>> Hello Glaiza,
>>
>>
>>
>> The Chicco Next2me magic cool grey frame, spare parts  are out of stock.
>>
>>
>>
>> Kindly advised.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Regards ,
>>
>>
>>
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>>
>>
>> Ever Villafuerte
>>
>> Warehouse Service Executive
>>
>>
>>
>> T: +971 4 347 0597 <+97143470597>  M: +971 56 623 0495 <+971566230495>
>>
>> F: +971 4 347 0659 <+97143470659>  E: [email-masked]
>>
>> A: 28B Street Community 368 Al Quoz Industrial Area 3
>>
>> Dubai, UAE 20717 79344
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* 12 July 2020 08:18 AM
>> *To:* brands <[email-masked]>; repairs <[email-masked]>; rizwan <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
>> *Subject:* Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco -
>> Next2me Magic Crib - Cool Grey // DEFECTIVE
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>> Also find the attached RMA filled up form for your reference.
>>
>>
>>
>> Return Reason:doesnt_work_or_defective
>> Comments :Issue in closing the side from the right
>>
>>
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>