Subject: Re: 600898786_2 Wrong update
From: Mostafa saad <[email-masked]>
To: Muhammad Habib <[email-masked]>, "Alina D'Souza" <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, Mohit Caleb <[email-masked]>, Mary Anne Agapito <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, "Outbound.fc" <[email-masked]>, Vipin Raj <[email-masked]>, Angeli Fontillas <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Hyacinth Joyce <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Wed, 15 Jul 2020 08:45:48 +0400
List-Id: <ccteam.mumzworld.com>

@Alina D'Souza <[email-masked]>  Please create CRA to proceed.

Regards
Mostafa Saad

On Tue, Jul 14, 2020 at 8:15 PM Muhammad Habib <[email-masked]>
wrote:

> Dear Mohit,
> I investigated this case through CCTV . Packing helper swapped paking
> label.
> @Naib Khan <[email-masked]>  Please arrange a collection  of wrong
> items delivered to customer.
> This issue was raised under zendesk ticket  incident #1183363
>
> Please let me know for further assistance.
>
> On Tue, Jul 14, 2020 at 9:59 AM Mohamed Magdy <[email-masked]>
> wrote:
>
>> @Mohit Caleb <[email-masked]> ...What is the update here?
>>
>> On Mon, Jul 13, 2020 at 9:15 AM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>>> what is the update here?
>>>
>>> On Sun, Jul 12, 2020 at 9:38 AM Mohit Caleb <[email-masked]> wrote:
>>>
>>>> +Muhammad Habib <[email-masked]>
>>>>
>>>> Kindly check on this case & update ASAP
>>>>
>>>> ᐧ
>>>>
>>>> On Sun, Jul 12, 2020 at 8:35 AM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Mohit Caleb <[email-masked]> @Outbound.fc
>>>>> <[email-masked]>  Please check here and share feedback.
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>> Mostafa Saad
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Jul 11, 2020 at 6:54 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> The customer called and explained what happened.
>>>>>>
>>>>>> It seems that we had this issue as the sticker with the barcode was
>>>>>> incorrectly placed.
>>>>>>
>>>>>> Outside the sticker shows 600898786_2 but the items inside were
>>>>>> intended for order #600901458_2 and all are complete.
>>>>>>
>>>>>> 600898786_2 LBG-GEN157
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=782825> Gentlemen's
>>>>>> Hardware - Pizza Cutter & Serving Board - Brown
>>>>>> 600898786_2 AG-205427-8C1-EU-25-26
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211325> Crocs
>>>>>> - Kid's Fun Lab Mickey Clog - Flame_EU 25-26
>>>>>>
>>>>>> 600898786_2 AG-206272-669-EU-27-28
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211352> Crocs
>>>>>> - Kid's Disney Princess Clog - Pink Lemonade_EU 27-28
>>>>>>
>>>>>> 600898786_2 AG-206272-669-EU-28-29
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211353> Crocs
>>>>>> - Kid's Disney Princess Clog - Pink Lemonade_EU 28-29
>>>>>>
>>>>>> The above items have not been delivered at all. The customer is still
>>>>>> interested in the pizza cutter but not the 3 crocs. She already bought it
>>>>>> from somewhere else.
>>>>>>
>>>>>> Please check, the customer wants a refund for the 3 shoes.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Jul 11, 2020 at 5:19 PM Road Rider <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Dear Mostafa,
>>>>>>>
>>>>>>> *Kindly find POD, and some snaps from customer side.*
>>>>>>>
>>>>>>>
>>>>>>> *Rgds;*
>>>>>>> *Muhammad Ayoub*
>>>>>>> 📞 +971-43246555 |📱 +971-547048713
>>>>>>> 📱 +971-547016254 | www.roadriderdelivery.com
>>>>>>>
>>>>>>>
>>>>>>> On Sat, 11 Jul 2020 at 17:15, Road Rider <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Dear Mostafa,
>>>>>>>>
>>>>>>>> Already discussed with the customer this shipment is received by
>>>>>>>> the customer, but there is some item missing inside the box.
>>>>>>>>
>>>>>>>> As per customer the box was properly sealed and well packed then
>>>>>>>> how the items are missing inside the box.
>>>>>>>>
>>>>>>>> Customer will send the mail also to Mumzworld.
>>>>>>>>
>>>>>>>> *Rgds;*
>>>>>>>> *Muhammad Ayoub*
>>>>>>>> 📞 +971-43246555 |📱 +971-547048713
>>>>>>>> 📱 +971-547016254 | www.roadriderdelivery.com
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, 11 Jul 2020 at 14:25, Mostafa saad <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> @Muhammad Ayoub <[email-masked]> @[email-masked]
>>>>>>>>> <[email-masked]> @Road Rider
>>>>>>>>> <[email-masked]>  Please check here and update ASAP.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>> Mostafa Saad
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, Jul 11, 2020 at 12:25 PM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>
>>>>>>>>>> The customer called again until now her order has not been
>>>>>>>>>> delivered. Now, the customer doesn't want it anymore and wants her money
>>>>>>>>>> back.
>>>>>>>>>>
>>>>>>>>>> Please assist. The finance team will process the refund unless
>>>>>>>>>> confirmed.
>>>>>>>>>>
>>>>>>>>>> Thank you
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, Jul 5, 2020 at 11:27 AM Mostafa saad <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> @[email-masked] <[email-masked]>  If we
>>>>>>>>>>> didn't receive any feedback from your side by the EOD today will proceed
>>>>>>>>>>> this order as lost on your side
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Regards
>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, Jul 5, 2020 at 11:26 AM Naib Khan <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> @Eugene Mugisa <[email-masked]> @Mostafa saad
>>>>>>>>>>>> <[email-masked]> please assist the customer following
>>>>>>>>>>>> up and no response from  Road Rider.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Regards.
>>>>>>>>>>>> Naib
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sat, 4 Jul 2020 at 18:05, Angeli Fontillas <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hello Muhammad,
>>>>>>>>>>>>>
>>>>>>>>>>>>> May we have an update on this please?
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please advise asap, customer is constantly following up and
>>>>>>>>>>>>> upset on the delay.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sat, 4 Jul 2020 at 11:14, Naib Khan <[email-masked]>
>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please update.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards.
>>>>>>>>>>>>>> Naib
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Sat, 4 Jul 2020 at 11:03, Angeli Fontillas <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hello Team,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> May we have an update please?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Customer called in again to follow up.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please advise if the shipment was lost , do we need to place
>>>>>>>>>>>>>>> a new order?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> We need to resolve this today.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Fri, 3 Jul 2020 at 12:22, Yaseen Shaqra <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please advise if we should place a new order for the
>>>>>>>>>>>>>>>> customer
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Wed, Jul 1, 2020 at 3:02 PM Road Rider <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Dear Team,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> We are checking on this shipment and will update you soon.
>>>>>>>>>>>>>>>>> *Rgds;*
>>>>>>>>>>>>>>>>> *Rukhsana Zafar*
>>>>>>>>>>>>>>>>> 📞 +971-43246555 |📱 +971-543080393
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> 📱 +971-547016254 | www.roadriderdelivery.com
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Wed, 1 Jul 2020 at 13:11, Eugene Mugisa <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Penalty for wrong update @'Mostafa saad'
>>>>>>>>>>>>>>>>>> <[email-masked]> on Road Rider
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Best,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Eugene.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> *From:* Naib Khan <[email-masked]>
>>>>>>>>>>>>>>>>>> *Sent:* Wednesday, July 1, 2020 2:08 PM
>>>>>>>>>>>>>>>>>> *To:* Road Rider <[email-masked]>; Muhammad
>>>>>>>>>>>>>>>>>> Ayoub <[email-masked]>; [email-masked];
>>>>>>>>>>>>>>>>>> customer care <[email-masked]>; lastmile <
>>>>>>>>>>>>>>>>>> [email-masked]>; Hyacinth Joyce <
>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>> *Subject:* 600898786_2 Wrong update
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi R.R,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>    - On our record, the shipment shows delivered but the
>>>>>>>>>>>>>>>>>>    customer did not receive the delivery
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>         Please assist to deliver TODAY - items are
>>>>>>>>>>>>>>>>>> urgently needed
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Regards.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Naib
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>> You received this message because you are subscribed to
>>>>>>>>>>>>>>>>>> the Google Groups "lastmile" group.
>>>>>>>>>>>>>>>>>> To unsubscribe from this group and stop receiving emails
>>>>>>>>>>>>>>>>>> from it, send an email to
>>>>>>>>>>>>>>>>>> [email-masked].
>>>>>>>>>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAOOD7Xj5fOSZ1PLsR7hgTAVtP7UbE2cTdMxKRhy9i1CPm4yefA%40mail.gmail.com
>>>>>>>>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAOOD7Xj5fOSZ1PLsR7hgTAVtP7UbE2cTdMxKRhy9i1CPm4yefA%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>>>>>>>>> .
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>> *Regards,*
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Angeli Fontillas*
>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>> *Regards,*
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Angeli Fontillas*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>
>>>> --
>>>>
>>>>
>>>
>>> --
>>>
>>>
>>
>> --
>>
>>
>
> --
>
>
> Thanks & regards,
>
>
>
>