Subject: Chats/emails coaching sheet of 13/07/2020
From: Rosette Modiri <[email-masked]>
To: Asad <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, ekta <[email-masked]>, Rodina Magdy <[email-masked]>, Sara Abdullatef <[email-masked]>
Date: Tue, 14 Jul 2020 12:02:13 -0700 (MST)

Hi All, 

PFA of our coaching sheet for chats/emails of 13/07/2020 . 

Our Email agents have been coached accordingly. 

*The major issue with Dipayan was the Arabic chats and pending escalation from warehouse. 

* The major issue with Mohammed.Obeido was keeping the customer waiting for 6 min, he has been coached about the same as well. 

Please do let me know if you have any questions or concerns. 

Kind Regards, 
Rosette