Subject: Re: Order #600912287 // Sku :MD-516211015 // Name :Cybex - Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED
From: Yaseen Shaqra <[email-masked]>
To: Sonja Strittmatter <[email-masked]>
Cc: Simone van Geemen <[email-masked]>, Laura Thomson <[email-masked]>, Mohamed Magdy <[email-masked]>, Denmark A <[email-masked]>, "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>
Date: Tue, 14 Jul 2020 18:46:11 +0400
List-Id: <ccteam.mumzworld.com>

Hi Sonja,

Please update us urgently, the customer wants an update by tomorrow

On Tue, Jul 14, 2020 at 10:02 AM Mohamed Magdy <[email-masked]>
wrote:

> Hello Sonja,
>
> Any update here please?
>
> Thanks
>
> On Mon, Jul 13, 2020 at 7:42 PM Sonja Strittmatter <
> [email-masked]> wrote:
>
>> Dear Simone,
>>
>>
>>
>> I will check the situation with our colleagues from aftersales service
>> and will get back to you soonest possible with more information.
>>
>>
>>
>> Best Regards
>>
>> Sonja
>>
>>
>>
>> *Von:* Simone van Geemen <[email-masked]>
>> *Gesendet:* Sonntag, 12. Juli 2020 16:13
>> *An:* Laura Thomson <[email-masked]>; Denmark A <
>> [email-masked]>; Mohamed Magdy <[email-masked]>; Alina
>> D'Souza <[email-masked]>; Sonja Strittmatter <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Samran Iftikhar <[email-masked]>
>> *Betreff:* RE: Order #600912287 // Sku :MD-516211015 // Name :Cybex -
>> Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED
>>
>>
>>
>> *Caution! *External E-mail *注意**! **外部**邮件*
>>
>> Hi Laura,
>>
>> Thanks for looping me in.
>>
>>
>>
>> @Denmark <[email-masked]> @Alina <[email-masked]> for Cybex
>> related inquiries you can contact me directly, as per Netsuite my name is
>> attached to this vendor / brand.
>>
>>
>>
>> I’m looping in the vendor so we can follow the process of after sales
>> inquiries. @Sonja <[email-masked]> Hi Sonja, we
>> have a customer claim for after sales on the Cybex Priam Seat Lux – Limited
>> Edition Butterfly. Could you have a look at the inquiry below and advice?
>> Many thanks!
>>
>>
>>
>> Push buttons on the side of the leg support were not attached and came
>> off and are loose when I'm trying to attach them. Images below:
>>
>>
>>
>>
>>
>> Regards,
>>
>>
>>
>> *From:* Laura Thomson <[email-masked]>
>> *Sent:* Sunday, July 12, 2020 6:03 PM
>> *To:* Denmark A <[email-masked]>; Mohamed Magdy <
>> [email-masked]>; Elena Skryabina <[email-masked]>; Simone
>> van Geemen <[email-masked]>
>> *Cc:* Alina D'Souza <[email-masked]>; Jeno Serenio <
>> [email-masked]>; Mylyn Vega <[email-masked]>; customer care <
>> [email-masked]>; Returns.fc <[email-masked]>; Samran
>> Iftikhar <[email-masked]>
>> *Subject:* RE: Order #600912287 // Sku :MD-516211015 // Name :Cybex -
>> Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED
>>
>>
>>
>> Looping @Simone van Geemen <[email-masked]>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Sunday, July 12, 2020 4:41 PM
>> *To:* Mohamed Magdy <[email-masked]>; Elena Skryabina <
>> [email-masked]>; Laura Thomson <[email-masked]>
>> *Cc:* Alina D'Souza <[email-masked]>; Jeno Serenio <
>> [email-masked]>; Mylyn Vega <[email-masked]>; customer care <
>> [email-masked]>; Returns.fc <[email-masked]>; Samran
>> Iftikhar <[email-masked]>
>> *Subject:* Re: Order #600912287 // Sku :MD-516211015 // Name :Cybex -
>> Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED
>>
>>
>>
>> +Elena Skryabina <[email-masked]> +Laura Thomson
>> <[email-masked]> Please assist.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Jul 12, 2020 at 4:38 PM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>> Please we need to check who is the assigned BD for Cybex?
>>
>>
>>
>> Thanks
>>
>>
>>
>> On Sun, Jul 12, 2020 at 4:33 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> What do advise the customer.  Customer order delivered 2 nd July
>> should we collect the entire item?
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Thu, Jul 9, 2020 at 2:08 PM Denmark A <[email-masked]> wrote:
>>
>> @Alina D'Souza <[email-masked]> Please assist mapyr vendor no
>> longer handling cybex please refer to the link below.
>>
>>
>>
>>
>> https://cybex-online.com/en-us/contact
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Thu, Jul 9, 2020 at 12:43 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Any update on this?
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Wed, Jul 8, 2020 at 1:22 PM Alina D'Souza <[email-masked]> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Customer wants to keep the stroller only wants the replace these buttons
>> to the ones which won't fall off.
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Wed, Jul 8, 2020 at 11:40 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>> Also find the sales invoice for your reference.
>>
>>
>>
>> Return Reason:doesnt_work_or_defective
>> Comments :pushbuttons on the side of the leg support were not attached
>> and came off and are loose when i'm trying to attach them
>>
>>
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>> --
>>
>>
>>
>>
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>
>
> --
>
>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
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