Subject: Re: MISSING BOXES - KSA WAREHOUSE - 100138984
From: Zubair Wahid <[email-masked]>
To: Alaa Musa <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, Ahmed Irfan <[email-masked]>, Mary Anne Agapito <[email-masked]>, Hyacinth Joyce <[email-masked]>, "Asad ." <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Malak Nobeh <[email-masked]>, Moataz Salah El Din <[email-masked]>, KSA Lastmile <[email-masked]>
Date: Tue, 14 Jul 2020 17:04:49 +0300
List-Id: <ccteam.mumzworld.com>

@Hussain Firoz Miyagamwala <[email-masked]> please proceed to create
the CRA

On Tue, Jul 14, 2020 at 4:38 PM Alaa Musa <[email-masked]> wrote:

> Hi team,
>
> Please raise CRA as we need to refund the customer.
>
> Regards,
> Alaa
>
>
> On Mon, 13 Jul 2020 at 13:00, Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Ahmed and Hussain,
>>
>> Did you already receive the item?
>>
>> The customer is extremely furious he still not receive his money back.
>>
>> Please create the CRA so we could initiate the refund process.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Tue, Jun 23, 2020 at 3:10 PM Ahmed Irfan <[email-masked]> wrote:
>>
>>> Dear Hussain,
>>>
>>> We have not physically received the item, Once we receive it we will
>>> update ASAP.
>>>
>>> Thanks
>>>
>>> On Sun, Jun 21, 2020 at 12:44 PM Hussain Firoz Miyagamwala <
>>> [email-masked]> wrote:
>>>
>>>> Dear Zubair,
>>>>
>>>> Please confirm if this was left in Tamer and you have this SKU.
>>>> So that I can create CRA for the same.
>>>>
>>>>
>>>> *KSA-FAMC-28-16OT*
>>>>
>>>>
>>>>
>>>> On Sun, Jun 21, 2020 at 1:39 PM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Zubair,
>>>>>
>>>>> Thank you for the update.
>>>>>
>>>>> @Hussain Firoz Miyagamwala <[email-masked]> kindly assist to
>>>>> update CRA in order for us to proceed with the refund. Collection has been
>>>>> arranged.
>>>>>
>>>>> Thank you.
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Sun, 21 Jun 2020 at 10:07, Zubair Wahid <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi team
>>>>>> As the shipment has already been delivered to the customer with
>>>>>> missing pieces in an item, we will create the CRA for that item. Hussain
>>>>>> can you assist in making the same.
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>> On Sun, Jun 21, 2020, 7:24 AM Asad . <[email-masked]> wrote:
>>>>>>
>>>>>>> Zubair, please update here urgently.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kind Regards,
>>>>>>>
>>>>>>> *Asad Pirzada*
>>>>>>> Chief Operations Officer
>>>>>>>
>>>>>>> *M * +971 504 09 5386
>>>>>>> *E* [email-masked]
>>>>>>>
>>>>>>>
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>
>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>
>>>>>>> Confidentiality Notice: This e-mail message, including any
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>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From: *Mary Anne Agapito <[email-masked]>
>>>>>>> *Date: *Saturday, 20 June 2020 at 5:12 PM
>>>>>>> *To: *Zubair Wahid <[email-masked]>, Hussain Firoz
>>>>>>> Miyagamwala <[email-masked]>
>>>>>>> *Cc: *"Raghu Nalloor (R3PL)" <[email-masked]>,
>>>>>>> "Azharuddin Kalamuddin (R3PL)" <[email-masked]>,
>>>>>>> Eugene Mugisa <[email-masked]>, customer care <
>>>>>>> [email-masked]>, Malak Nobeh <[email-masked]>, Asad <
>>>>>>> [email-masked]>, Moataz Salah El Din <[email-masked]>
>>>>>>> *Subject: *Re: MISSING BOXES - KSA WAREHOUSE - 100138984
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The customer called again and extremely furious. The customer is
>>>>>>> asking for a refund.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Do we still have to collect the few parts he received before
>>>>>>> refunding the customer back?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Asad <[email-masked]>  - please help us resolve the issue.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, Jun 13, 2020 at 4:37 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Zubair and Hussain,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The customer doesn't want the item anymore wants a refund instead.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please create the CRA to initiate a refund. The customer already
>>>>>>> filed a complaint to consumer rights.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We will await your response. Thank you
>>>>>>>
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, Jun 6, 2020 at 5:13 PM Zubair Wahid <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> This item is not available in the warehouse, can you check if the
>>>>>>> customer would like a replacement or a similar item?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, Jun 6, 2020 at 3:39 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Zubair,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Sorry to butt in.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Yes it is.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> 100138984_1
>>>>>>>
>>>>>>> KSA-FAMC-28-16OT
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=966165>
>>>>>>>
>>>>>>> Baby Love - Wonder House
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, Jun 6, 2020 at 4:24 PM Zubair Wahid <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> can you confirm
>>>>>>> if this is the item in the shipment KSA-FAMC-28-16OT
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, Jun 6, 2020 at 2:26 PM Hussain Firoz Miyagamwala <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Dear Raghu,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> This is still not solved.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Zubair please help
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, 6 Jun 2020, 3:23 pm Mary Anne Agapito, <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> What is the update on this case?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The customer is extremely furious, he wants the item otherwise he
>>>>>>> wants his money back.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> This is long overdue. Please help us resolve the issue once and for
>>>>>>> all.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, May 17, 2020 at 10:17 AM Malak Nobeh <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Raghu,
>>>>>>>
>>>>>>> Update please!
>>>>>>>
>>>>>>> Thanks.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, 14 May 2020 at 14:41, Raghu Nalloor (R3PL) <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> This will be closed today and reply:
>>>>>>>
>>>>>>> Raghu
>>>>>>>
>>>>>>> Sent from my iPhone
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On 14 May 2020, at 10:29 AM, Eugene Mugisa <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> 
>>>>>>>
>>>>>>> + @Hussain Firoz Miyagamwala <[email-masked]> @Raghu Nalloor
>>>>>>> (R3PL) <[email-masked]> @Azharuddin Kalamuddin (R3PL)
>>>>>>> <[email-masked]>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please check this case
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best,
>>>>>>>
>>>>>>> Eugene.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Malak Nobeh <[email-masked]>
>>>>>>> *Sent:* Thursday, May 7, 2020 11:23 AM
>>>>>>> *To:* Hussain Firoz Miyagamwala <[email-masked]>
>>>>>>> *Cc:* Raghu Nalloor (R3PL) <[email-masked]>;
>>>>>>> Azharuddin Kalamuddin (R3PL) <[email-masked]>;
>>>>>>> customer care <[email-masked]>; Eugene Mugisa <
>>>>>>> [email-masked]>
>>>>>>> *Subject:* Re: MISSING BOXES - KSA WAREHOUSE - 100138984
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Gentle Reminder
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, 5 May 2020 at 12:07, Hussain Firoz Miyagamwala <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Raghu / Azhar,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please check this case urgently.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, May 5, 2020 at 12:06 PM Malak Nobeh <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Gentle reminder Hussain
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, 4 May 2020 at 14:29, Malak Nobeh <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Hussain,
>>>>>>>
>>>>>>> The customer got the below item with missing Parts:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> She got ONLY the item which I highlight it, the rest of the house is
>>>>>>> MISSING.
>>>>>>>
>>>>>>> This is KSA WH.
>>>>>>>
>>>>>>>
>>>>>>> Thanks.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>>>