Subject: Re: Order #600172015 // Sku :BS-EH2101 // Name :Dreambaby Royal Converta 3 in 1 Playpen Gate // DAMAGED
From: Denmark A <[email-masked]>
To: Ionna Ocampo <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Abdelmohsen basha <[email-masked]>, contact us <[email-masked]>, Gunjan Agrawal <[email-masked]>
Date: Tue, 14 Jul 2020 17:29:48 +0400
List-Id: <ccteam.mumzworld.com>

Dear Ionna,

Thank you for your email.

@Alina D'Souza <[email-masked]> @customer care
<[email-masked]> Please
share the feedback of the vendor.

Regards,
Den mark

On Tue, Jul 14, 2020 at 5:24 PM Ionna Ocampo <[email-masked]> wrote:

> Hi Denmark,
>
> As per our records, this was ordered last 2017 therefore, we can no longer
> accept the product.
>
> Please advise the client that we don't have a spare latch for this product.
>
> Regards
> Ionna
>
> On Tue, Jul 14, 2020 at 4:09 PM Denmark A <[email-masked]> wrote:
>
>> Dear Ionna,
>>
>>
>> POAR_DXB69728
>>
>> Regards,
>> Den mark
>>
>> On Tue, Jul 14, 2020 at 3:52 PM Ionna Ocampo <[email-masked]> wrote:
>>
>>> Hi Denmark,
>>>
>>> Please provide us the  PO Number of the below item for us to check the
>>> date of purchase.
>>>
>>> We'll advise you for the next step once received.
>>>
>>> Regards
>>> Ionna
>>>
>>>
>>>
>>> On Mon, Jul 13, 2020 at 2:13 PM Denmark A <[email-masked]> wrote:
>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation and assessment.
>>>>
>>>>
>>>> Return Reason:doesnt_work_or_defective
>>>> Comments :The latch on the gate as well as the lower latch have broken
>>>> and now the gate won’t close and latch properly. Thanks!
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>
>>>
>>> --
>>>
>>> *Ionna Ocampo*
>>>
>>> F-10, Times Square Center,
>>>
>>> Dubai, P O Box 127011
>>>
>>> T:  +9714-3883454
>>>
>>> M: 054-7014080
>>>
>>> W: www. <http://www.b-safe.ae/>BSafeUae.com
>>>
>>>
>>>
>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>> <http://www.youtube.com/BSafeDubai>    
>>> <http://www.pinterest.com/BsafeDubai>
>>>
>>>
>>>
>>
>
> --
>
> *Ionna Ocampo*
>
> F-10, Times Square Center,
>
> Dubai, P O Box 127011
>
> T:  +9714-3883454
>
> M: 054-7014080
>
> W: www. <http://www.b-safe.ae/>BSafeUae.com
>
>
>
>  <http://www.facebook.com/BSafeDubai>   
> <http://www.twitter.com/BSafeUAE>   
> <http://www.youtube.com/BSafeDubai>    
> <http://www.pinterest.com/BsafeDubai>
>
>
>