Subject: Re: Order #600172015 // Sku :BS-EH2101 // Name :Dreambaby Royal Converta 3 in 1 Playpen Gate // DAMAGED
From: Ionna Ocampo <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Abdelmohsen basha <[email-masked]>, contact us <[email-masked]>, Gunjan Agrawal <[email-masked]>
Date: Tue, 14 Jul 2020 17:23:45 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

As per our records, this was ordered last 2017 therefore, we can no longer
accept the product.

Please advise the client that we don't have a spare latch for this product.

Regards
Ionna

On Tue, Jul 14, 2020 at 4:09 PM Denmark A <[email-masked]> wrote:

> Dear Ionna,
>
>
> POAR_DXB69728
>
> Regards,
> Den mark
>
> On Tue, Jul 14, 2020 at 3:52 PM Ionna Ocampo <[email-masked]> wrote:
>
>> Hi Denmark,
>>
>> Please provide us the  PO Number of the below item for us to check the
>> date of purchase.
>>
>> We'll advise you for the next step once received.
>>
>> Regards
>> Ionna
>>
>>
>>
>> On Mon, Jul 13, 2020 at 2:13 PM Denmark A <[email-masked]> wrote:
>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation and assessment.
>>>
>>>
>>> Return Reason:doesnt_work_or_defective
>>> Comments :The latch on the gate as well as the lower latch have broken
>>> and now the gate won’t close and latch properly. Thanks!
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>
>>
>> --
>>
>> *Ionna Ocampo*
>>
>> F-10, Times Square Center,
>>
>> Dubai, P O Box 127011
>>
>> T:  +9714-3883454
>>
>> M: 054-7014080
>>
>> W: www. <http://www.b-safe.ae/>BSafeUae.com
>>
>>
>>
>>  <http://www.facebook.com/BSafeDubai>   
>> <http://www.twitter.com/BSafeUAE>   
>> <http://www.youtube.com/BSafeDubai>    
>> <http://www.pinterest.com/BsafeDubai>
>>
>>
>>
>

-- 

*Ionna Ocampo*

F-10, Times Square Center,

Dubai, P O Box 127011

T:  +9714-3883454

M: 054-7014080

W: www. <http://www.b-safe.ae/>BSafeUae.com

 <http://www.facebook.com/BSafeDubai>   
<http://www.twitter.com/BSafeUAE>   
<http://www.youtube.com/BSafeDubai>    
<http://www.pinterest.com/BsafeDubai>