Subject: Re: missing part 600920223
From: Mohit Caleb <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Samiya Sheikh <[email-masked]>, Alaa Musa <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, Mostafa Said <[email-masked]>, Syed Yakoob <[email-masked]>, Ashish Nair <[email-masked]>, Siju Surendran <[email-masked]>, customer care <[email-masked]>
Date: Tue, 14 Jul 2020 17:15:43 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

This is not a Re-Ship this is a new sales order & the issue was missing
item from the Bundle due to system issue. Please check the email from the
start.

Also if any order already packed please check with your sorting team rather
than asking or claiming you did not receive it by doing this you are just
delaying the matter in communication.
All packed orders move to sort area,as we are not holding any orders at our
end.

Again before making any claims check with your sorting team, rather than
complicating matters & wasting time.
We are just delaying the order further due to this.

Thanks for your understanding
ᐧ

On Tue, Jul 14, 2020 at 5:01 PM Mostafa saad <[email-masked]>
wrote:

> Also, this order Re-ship order because your team dispatch it Missing
>
>
> so you must be handed it to me directly as we agreed before
>
> Regards
> Mostafa Saad
>
>
>
> On Tue, Jul 14, 2020 at 4:59 PM Mostafa saad <[email-masked]>
> wrote:
>
>> @Mohit Caleb <[email-masked]>
>>
>> You replied to this email now after 3 hours and ask me to check at my end
>> !!!!!
>>
>>
>> also please check the time I receive this order and the time I have been
>> sent this email
>>
>>
>>
>>
>>
>> Again and again, we need for any reship order or any order with an email
>> or with an issue to hand to me directly.to avoid the miss communication
>>
>> I have sent an email regarding this case before but only your team still
>> I have received this issue from their side.
>>
>>
>> Regards
>> Mostafa Saad
>>
>>
>>
>> On Tue, Jul 14, 2020 at 4:47 PM Mohit Caleb <[email-masked]> wrote:
>>
>>> Hi Mostafa,
>>>
>>> The order is *"Order completely picked, packed and loaded" *with Road
>>> Rider driver Ayoub.
>>> If you didn't receive it, how it was loaded in the system?
>>>
>>>
>>> Please check at your end as we cannot handover each order in your hands,
>>> we only agreed for Corporate & Re-Ship Orders
>>>
>>> @Eugene Mugisa <[email-masked]> - FYI
>>>
>>> Thanks & Regards,
>>> ᐧ
>>>
>>> On Tue, Jul 14, 2020 at 2:07 PM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> Not receive
>>>>
>>>>
>>>>
>>>> Regards
>>>> Mostafa Saad
>>>>
>>>>
>>>>
>>>> On Tue, Jul 14, 2020 at 1:00 PM Mohit Caleb <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Samiya,
>>>>>
>>>>> Order completely picked/packed. Release for loading
>>>>> @Mostafa saad <[email-masked]> Kindly deliver today
>>>>>
>>>>> Thanks & Regards,
>>>>> ᐧ
>>>>>
>>>>> On Tue, Jul 14, 2020 at 12:02 PM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Mohit,
>>>>>>
>>>>>> Please note new SO for the missing stroller: 600924961
>>>>>> Bumble & Bird - Robin Compact Stroller - Black
>>>>>> Regards
>>>>>>
>>>>>> On Mon, Jul 13, 2020 at 10:15 AM Mohit Caleb <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Samiya,
>>>>>>>
>>>>>>> We are having this issue due to incomplete bundles moving to LFS.
>>>>>>> Kindly create an order for the missing part to assist the customer
>>>>>>> on an urgent basis.
>>>>>>>
>>>>>>> @Sara Ahmed <[email-masked]> - Kindly advise if the issue
>>>>>>> was resolved to avoid any future issues.
>>>>>>>
>>>>>>> Thanks & Regards,
>>>>>>>
>>>>>>> On Mon, Jul 13, 2020 at 10:09 AM Samiya Sheikh <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi @Mostafa Said <[email-masked]> @Mohit Caleb
>>>>>>>> <[email-masked]>
>>>>>>>>
>>>>>>>> Kindly advise should i make new order for the missing part?
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>> On Sun, Jul 12, 2020 at 3:26 PM Alaa Musa <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Dear team,
>>>>>>>>>
>>>>>>>>> The customer is calling again, can you please update what is the
>>>>>>>>> action that we need to take ! should we place a new order!!
>>>>>>>>> Regards,
>>>>>>>>> Alaa
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, 12 Jul 2020 at 11:55, Samiya Sheikh <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> Please update for this specific order and provide the missing
>>>>>>>>>> stroller.
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>>
>>>>>>>>>> On Sun, Jul 12, 2020 at 9:47 AM Ashish Nair <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>
>>>>>>>>>>> Dear Team
>>>>>>>>>>>
>>>>>>>>>>> Please be informed that the same issue was addressed in previous
>>>>>>>>>>> cases.
>>>>>>>>>>>
>>>>>>>>>>> *"Re: Missing Item - 600856799// SKU:
>>>>>>>>>>> BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5".*
>>>>>>>>>>> *"Re: 200298506 // MISSING PART"*
>>>>>>>>>>>
>>>>>>>>>>>  )As the SKU showing as a bundle in Netsuite but in LFS it's
>>>>>>>>>>> showing as a single item.
>>>>>>>>>>>
>>>>>>>>>>> Need to solve this system issue in order to avoid any
>>>>>>>>>>> future cases.
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Ashish.S.Nair*
>>>>>>>>>>> Inventory Controller
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *E* [email-masked]
>>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>>>> Dubai, UAE
>>>>>>>>>>>
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>>>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>>>
>>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>>
>>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>>
>>>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
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>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, Jul 12, 2020 at 3:18 AM Mostafa Said <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> +Ashish Nair <[email-masked]> +Mohammad Abdul Naser
>>>>>>>>>>>> <[email-masked]> +Siju Surendran <[email-masked]> Please
>>>>>>>>>>>> check in here.
>>>>>>>>>>>>
>>>>>>>>>>>> On Sat, Jul 11, 2020 at 10:42 AM Samiya Sheikh <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>
>>>>>>>>>>>>> The following customer received 1 stroller withe the
>>>>>>>>>>>>> connectors. Kindly check and provide the 2nd stroller.
>>>>>>>>>>>>>
>>>>>>>>>>>>> BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5
>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1143457> Bumble
>>>>>>>>>>>>> & Bird - Robin Separable Twin Travel Stroller - Black
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>
>>> --
>>>
>>>

--