Subject: Re: HAWB 31808842866 Dest. RUH
From: Taqwa Ali <[email-masked]>
To: Sagar Khawani <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, Samiya Sheikh <[email-masked]>, Customer Care Team <[email-masked]>, Ekta Jesswani <[email-masked]>, Shajeeb C <[email-masked]>
Date: Tue, 14 Jul 2020 16:57:11 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team

Please approve the refund as the shipment is lost ( #1189334)

Regards
Taqwa

On Sun, Apr 26, 2020 at 11:01 AM Shajeeb C <[email-masked]> wrote:

> Hi Ronald,
>
> Please update in the tracker and follow up for CN.
>
> Regards,
> Shajeeb
>
>
>
> On Sat, Apr 25, 2020 at 5:54 PM Shinette Grace Ochoa <
> [email-masked]> wrote:
>
>> Hello Krizette,
>>
>> I hope you are well.
>>
>> The items on this shipment were almost sold out, we'll issue a refund to
>> the customer. Please share a credit note.
>>
>> @Shajeeb Cheriyath <[email-masked]> - FYI
>>
>> Thank you.
>>
>> Best regards,
>>
>>
>> On Tue, Mar 24, 2020 at 4:00 PM Krizette Masangkay <[email-masked]>
>> wrote:
>>
>>> Hello Alaa,
>>>
>>>
>>>
>>> Below shipment has been declared as lost.
>>>
>>>
>>>
>>> Kindly confirm if replacement is available. Thank you
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Krizette M. Masangkay*
>>>
>>> Customer Success Leader
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 04 503 0633
>>>
>>> Email [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Alaa Musa <[email-masked]>
>>> *Sent:* Tuesday, March 24, 2020 2:56 PM
>>> *To:* Krizette Masangkay <[email-masked]>
>>> *Cc:* Purva Rao <[email-masked]>; Shinette Grace Ochoa <
>>> [email-masked]>; Customer Care Team <[email-masked]>;
>>> Alaa Musa <[email-masked]>; Feras Alzeobi <[email-masked]>;
>>> Ekta Jesswani <[email-masked]>
>>> *Subject:* Re: HAWB 31808842866 Dest. RUH
>>>
>>>
>>>
>>> Hello Krizette,
>>>
>>>
>>>
>>> Could you please confirm whether this considered lost as we need to
>>> create a replacement order for the customer !
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alaa
>>>
>>>
>>>
>>>
>>>
>>> On Mon, 23 Mar 2020 at 13:05, Krizette Masangkay <[email-masked]>
>>> wrote:
>>>
>>> Dear Purva,
>>>
>>>
>>>
>>> Unfortunately, we are still unable to locate the shipment
>>>
>>>
>>>
>>> Can you advise if replacement is available?
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Krizette M. Masangkay*
>>>
>>> Customer Success Leader
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 04 503 0633
>>>
>>> Email [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cd8a47990d5254eff5eb508d7cfe1f0a1%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637206441621497249&sdata=yWKpBFUgVBvKSQGv03TgX46XuYSt0yQ5QetxfZTODU0%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Purva Rao <[email-masked]>
>>> *Sent:* Monday, March 23, 2020 11:53 AM
>>> *To:* Krizette Masangkay <[email-masked]>
>>> *Cc:* Alaa Musa <[email-masked]>; Shinette Grace Ochoa <
>>> [email-masked]>; Customer Care Team <[email-masked]>;
>>> Alaa Musa <[email-masked]>; Feras Alzeobi <[email-masked]>;
>>> Ekta Jesswani <[email-masked]>
>>> *Subject:* Re: HAWB 31808842866 Dest. RUH
>>>
>>>
>>>
>>> Hello Krizette,,
>>>
>>>
>>>
>>>
>>>
>>> Please update on the below
>>>
>>>
>>>
>>>
>>>
>>> thank you,
>>>
>>>
>>> Purva
>>>
>>>
>>>
>>>
>>>
>>> On Wed, 18 Mar 2020 at 15:54, Krizette Masangkay <[email-masked]>
>>> wrote:
>>>
>>> Hello Alaa,
>>>
>>>
>>>
>>> Apologies for the delay but investigation is still ongoing. Thank you
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Krizette M. Masangkay*
>>>
>>> Customer Success Leader
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 04 503 0633
>>>
>>> Email [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cd8a47990d5254eff5eb508d7cfe1f0a1%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637206441621507239&sdata=9dq0vNHQjxoQ6WlPzkQoUdS5itZ2pVgzWZFg8uGl%2F54%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Alaa Musa <[email-masked]>
>>> *Sent:* Wednesday, March 18, 2020 2:20 PM
>>> *To:* Krizette Masangkay <[email-masked]>
>>> *Cc:* Shinette Grace Ochoa <[email-masked]>; Customer Care Team
>>> <[email-masked]>; Alaa Musa <[email-masked]>; Feras
>>> Alzeobi <[email-masked]>; Ekta Jesswani <[email-masked]>
>>> *Subject:* Re: HAWB 31808842866 Dest. RUH
>>>
>>>
>>>
>>> Hi Krizette,
>>>
>>>
>>>
>>> What is the update here ?
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alaa
>>>
>>>
>>>
>>>
>>>
>>> On Sun, 15 Mar 2020 at 15:20, Alaa Musa <[email-masked]> wrote:
>>>
>>> Hello Krizette,
>>>
>>>
>>>
>>> Items are as below :
>>>
>>>
>>>
>>> TCI-843536180224 Method - Wood Polish Spray 354ml
>>>
>>> TCI-4001726 Method - APC spray French lavender - 828ml
>>>
>>> TCI-4001724 Method - Daily Shower Spray - 828ml
>>>
>>> TCI-843536180248 Method - Stainless Steel Cleaner Spray 354ml
>>>
>>> TCI-4001779 Method - Washing Up Liquid - Clementine - 1064ml
>>>
>>> SBF-AL_PC_S3 Alameda - Packing Cubes Organizer - Set Of 3 - White
>>>
>>> SEST-5900095011477 Presto - Household Antistatic Wipes For Various
>>> Surfaces 72s
>>>
>>> TM-14661 Downy Unstopables In-Wash Freshness & Scent Booster Beads Spring
>>>
>>> TM-14505.602 Downy Fabric Softener Dream Garden 3L
>>>
>>> STE-102-45622 Dr. Beckmann - Dishwasher Hygiene Cleaner 75g
>>>
>>> STE-102-6505 Dr. Beckmann - Stain Devils Ball Point, Ink & Felt-Tip 50ml
>>>
>>> STE-102-8355 Dr. Beckmann - Washing Machine Hygiene Cleaner 250g
>>>
>>> STE-102-1302 Dr. Beckmann - Gold & Silver Metal Wipes 12s
>>>
>>> HSM-162400 Whitmor - Mesh Laundry Bag
>>>
>>> TCI-4001723 Method - Daily Kitchen Spray - 828ml
>>>
>>>
>>>
>>> Pictures attached below
>>>
>>> Regards,
>>>
>>> Alaa
>>>
>>>
>>>
>>>
>>>
>>> On Thu, 12 Mar 2020 at 09:44, Krizette Masangkay <[email-masked]>
>>> wrote:
>>>
>>> Dear Alaa/team,
>>>
>>>
>>>
>>> Kindly assist to advise on below. Thank you
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Krizette M. Masangkay*
>>>
>>> Customer Success Leader
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 04 503 0633
>>>
>>> Email [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cd8a47990d5254eff5eb508d7cfe1f0a1%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637206441621507239&sdata=9dq0vNHQjxoQ6WlPzkQoUdS5itZ2pVgzWZFg8uGl%2F54%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Krizette Masangkay
>>> *Sent:* Monday, March 9, 2020 10:11 AM
>>> *To:* 'Shinette Grace Ochoa' <[email-masked]>; 'Customer Care
>>> Team' <[email-masked]>
>>> *Cc:* Feras Alzeobi <[email-masked]>; 'Ekta Jesswani' <
>>> [email-masked]>
>>> *Subject:* HAWB 31808842866 Dest. RUH
>>>
>>>
>>>
>>> Hello team,
>>>
>>>
>>>
>>> Can you assist to send us the photo of the item for this AWB? Thank you
>>>
>>>
>>>
>>> *Origin*
>>>
>>> DXB
>>>
>>> *Loc.*
>>>
>>> N/A
>>>
>>> *HAWB*
>>>
>>> 31808842866
>>>
>>> *Dest.*
>>>
>>> RUH
>>>
>>> *Loc.*
>>>
>>> N/A
>>>
>>> *Grp*
>>>
>>> EXP
>>>
>>> *Type*
>>>
>>> EPX    Transit Time Details
>>> ------------------------------
>>>
>>> *Shipper*
>>>
>>> MUMZWORLD
>>>
>>> Number
>>>
>>> 46422
>>>
>>> Sent By
>>>
>>> RONALD
>>>
>>> Reference
>>>
>>> 200225195_2
>>>
>>> Reference2
>>>
>>> Address
>>>
>>> DUBAI INVESTMENT PARK 2
>>>
>>> City
>>>
>>> Dubai
>>>
>>> State
>>>
>>> Dubai Zip
>>>
>>> Country
>>>
>>> United Arab Emirates
>>> <https://www.aramex.net/apps/directory/directorycountry.aspx?Tab=Events&E=DXB&countrycode=AE>
>>>
>>> Telephone
>>>
>>> 97144339455
>>>
>>> Telephone2
>>>
>>> Mobile
>>>
>>> Email
>>>
>>> [email-masked]
>>>
>>> Team
>>>
>>> 600362
>>>
>>> *Consignee*
>>>
>>> منى الغامدي
>>>
>>> Number
>>>
>>> Attention
>>>
>>> منى الغامدي
>>>
>>> Reference
>>>
>>> 200225195_2
>>>
>>> Reference2
>>>
>>> Address
>>>
>>> st./LMK: شارع ١٢ رقم المنزل ٤٢ Riyadh
>>>
>>> City 
>>>
>>> Riyadh
>>>
>>> State
>>>
>>>  Zip 
>>>
>>> Country
>>>
>>> Saudi Arabia
>>> <https://www.aramex.net/apps/directory/directorycountry.aspx?Tab=Events&E=RUH&countrycode=SA>
>>>
>>> Telephone
>>>
>>> 966503466556
>>>
>>> Telephone2
>>>
>>> 966503466556
>>>
>>> Mobile
>>>
>>> 966503466556
>>>
>>> Email
>>>
>>>
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Krizette M. Masangkay*
>>>
>>> Customer Success Leader
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 04 503 0633
>>>
>>> Email [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cd8a47990d5254eff5eb508d7cfe1f0a1%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637206441621517238&sdata=juhBwLGMsB0H3B4wQz7o286LjnRAPgPVx7XJ%2FSlg2Sk%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>>